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- 1.3 overall
Worse Phone Company I've Had.By Monica Oriana Travis, posted: May 12My Mom Has To Pay My Bill Like 2 Times Just To Get It To Actually Pay My Bill, First It Said My Payment Didn't Go Through Then It Said She Didn't Pay It At All I Absolutely Hate Virgin Mobile.
- 1.0 overall
WORST SERVICE IN THE WORLDBy kourtneyeh, posted: May 12Terrible, terrible, terrible. I normally would not take the time to write an online review but holy shit, I want piss all over virgin. This is the worst customer service EVER. Let me tell you my story: I bought the biggest piece of shit phone (Motorola Triumph) at Christmas Time. Within the month the charging port went out. I sent it back they gave me a new one (the very next day it was at my door! It did have someone elses name on it...hm?) I was happily surprised. Within the week, the touth screen goes out. They say they are going to send me another one. I wait a week, nothing. I call and call and call wait another week, nothing. I finally get a tracking number and turns out they have sent it to a leroy Brown?! Not even the same address! WTF So i have to call and tell them and explain this to the people who cant help at all. So they order a new one. I shit you not, i called everyday for the following two weeks just to hear its on the way blah blah i put it as rush blah blah Find out eventually that the order was cancelled. This cancelling of the order happens a second effing time. Whatever, i finally get the stupid phone. I demand a refund on the service that i had already paid for to begin with and they give it to me but will not compensate for all the headache they have caused (me not having a phone for 2 months and me wanting to punch every indian i talk to) the phone STILL sucks ( I dont know how they still sell these things (thats my next review...!)) Oh one last thing, MY SERVICE IS CURRENTLY SUSPENDED because they say i have not sent the phone back. I did send the phone back three weeks ago. I know that this will not be fixed for probably two weeks. And im sure they wont compensate for lost service time. F YOU VIRGIN MOBILE.
- 1.0 overall
TerribleBy DannyLeon639, posted: Apr 12Customer service is absolutely horrible. Ordered phone, waited about 2 months, called several times, they kept telling me they were sending the phone out. No phone after another month. Finally I told them to just cancel it and they said OK. Another month goes by and the phone shows up and they just went ahead and charged my credit card without authorization. Since I now (finally) had the phone, I foolishly decided to keep it. Then I experienced the awful network performance etc. I haven't been able to get on Facebook or Twitter in a few months now on this phone, for some unknown reason. It will still go to other websites, but not those 2. I don't want to call their horrible customer service again because I know it will be a huge waste of time and I will get nothing accomplished just like the several other times I have called them. Do not get Virgin Mobile. This has been one of the worst customer service experiences of my life. A cheap plan is only good when the phone works as it's supposed to, and if you can actually get a problem solved when you need to, which you can't with these guys. AVOID AVOID AVOID Virgin Horrible
- 2.3 overall
Great price, not worth the headache.By thejpearson, posted: Mar 12The service is okay and the price can't be beat. ($25/month for 300 minutes and unlimited data and messaging) The Sprint network was nice with decent coverage, though it was a little frustrating to get the 'leftovers' of the network space. I had problems with my payment 10 different months in the 18 months I used them. (I didn't change plans because the price was too good) They would either double charge my account, then take days to fix it, or wouldn't accept payment, or accept payment and not reset the account. I just got sick of having to call or email customer service every month, so I finally switched providers.
- 0.0 overall
The WORST pre pay service EVER!!!By Jennifer Lynn Smartt Quinones, posted: Mar 12I switched from Boost to Virgin because I had heard good things from a friend and wanted a better phone and I am so sorry I did. First - I bought my phone in AMERICA and use it in AMERICA so I would expect I could speak to an AMERICAN when needing customer service. I want to speak to someone who can speak ENGLISH and understand what the words coming out of my mouth actually mean when trying to fix a problem. Exspecially after sitting on eternal hold every time I have to call just to reach someone who's rude in another language on the other end and has no interest in dealing with the problem at hand but wants to pull some rediculas simple minded troubleshooting step then tell me it wont take effect for another 4 hours just to get me off the line. Seriously - GIVE ME A BREAK!!!. Virgin has the worst customer service I've ever dealt with in my life and we never seem to resolve anything. Not only that but I purchased the LG touch screen thinking it was a better phone - I was HIGHLY mistaken!!! In one year I had to have it replaced 5 times and now I'm glad my warranty is up so now I will go back to Boost and never refer anyone to Virgin for it's poor product and the poorest of customer service. My internet is the slowest ever IF I can get it to work, My text messaging works when it feels like it, I don't receive calls, I can't make calls, I drop calls constantly, and soon to come - this phone touch screen will also fail me as my 4 others did already..( I was told this was a manufacturing defect but my guess is there's no motive to fix it rather just send me another broken phone to shut me up until the next time obviously until the warranty expires as mine has. ) ) Virgin is NOT interested in keeping customers rather I believe they simply want to make a quick buck. Bring your customer care back to AMERICA rather than trying to cheep out on lower wages in other country's. I am disgusted - My phone does not work half the time and Virgin takes no responsibility for it's defective products or poor customer service. A headache I could of lived without and I don't recomend it to anyone!!! If I could give a lower rating than the options I was given I would have and do. Super NEGATIVE!!!!! Do yourself a favor and go elsewhere and don't waist your money with Virgin!!!
- 0.0 overall
It's Cheap and so rotten quality.By Marie Savery, posted: Mar 12Nothing but problems and of course when make last payment on it from QVC it completely breaks after 3 months. Then can't just go to a store to get replacement must wait 3-5 days to receive phone. Lousy service. Customer Service is out of country so of course can't really do much. Lousy, lousy, lousy.
- 0.0 overall
You Get What You Pay For, Cheap Service.By Rachel O'Dell, posted: Feb 12Ive been a virgin mobile customer for over 8 years. Ive owned nearly Every single phone they sold. Ive spent thousands in top up cards, all for the convenience of the no-contract. Virgin mobile USE to be a good company. they were cheaper, their service was faster, and their customer service was just as good as any huge cell phone company's. Im currently on hold with them WHILE im writing this review, they've had me on hold 28 min 27 sec. and counting. They are barely cheaper than sprint and metro pcs and there service is TERRIBLE. They are incredibly rude to there customers, and they keep you on hold so long to get you to hang up. Im just calling to terminate my service. this is just 1 example of how nasty they can be to there customers. And GOOD LUCK getting a refund for there mistakes! I had to go to my bank and fax them a bank statement of the automatic transactions they screwed up on. I'm a Sprint customer as of today. AND ill never go back.
- 1.7 overall
Aweful Service and QualityBy Sherrie Taylor-Jones, posted: Feb 12I'm on my 3rd Samsung intercept and they want to send me a fourth. I use this phone for both personal and business. Because of the calls not coming in, voice-mails not received, lost/missing texts, inability to make or receive calls, days talking to Virgin-mobile; I have lost sales and business, not to mention the cost of my time dealing with this awful company. The reps are ill-mannered, incompetent, unable to listen, have no authority, are drones and ineffective. I have been disconnected 3 times when requesting a manager. I refuse to take a 4th phone of the same type. I've paid phone insurance since 2010 about $120, then had to pay a $65 deductible for 1st replacement (by the way the Intercept was $200 when I bought it; it now cost $99..you do the math). I requested another phone where I could use the $65 towards an upgrade...since their phone WON'T work. The upgrade cost $200...so if the $65 was used I would still be giving them $135 more. However, that was not an option. Of course, I will take my business elsewhere. Found Straight-talk $45 unlimited everything plan LG Optimus Q $180. DON'T get sucked into the propaganda that Virgin-mobile is the only one.
- 5.0 overall
DON'T CARE WHAT ANYONE SAYS... VIRGIN MOBILE IS THE BEST PREPAID!!By chan2833, posted: Feb 12I've been with VM for 3 years since i was 13. started with the rumor touch and upgraded to the motorola triumph. i love both. The only complaint i have is their coverage. very spoty coverage. but i can deal with that. ok moving on... (PLEASE READ) okay yesterday I turned on my triumph and the screen was black with lines on it. it was broke. I WAS DEVASTATED AND FURIOUS. I SPENT 300 DOLLARS ON A PHONE AND I WAS OUT. I DIDN'T KNOW WHAT TO DO. I DIDN'T HAVE INSURANCE ON MY PHONE THAT VM OFFERS. (WHICH REALLY ISN'T THAT GOOD. DOESN'T COVER MANY THINGS) .... i called vm to see if there was ANYTHING THEY COULD DO . i told them what i thought happened. I had my phone in my back pocket all day @ school and when i took it out on the bus it was broke. they said it broke from pressure. (my butt on the phone). the representative i spoke with said SHE WAS SENDING A BRAND NEW TRIUMPH TO ME @ NO COST. EVEN OVERNIGHT SHIPPING!!! I WAS SO HAPPY. IT WASN'T VM'S RESPONSIBILITY TO REPLACE MY PHONE. I DIDN'T EVEN HAVE INSURANCE. ALL SHE SAID IS EVERY MONTH FROM NOW ON I HAVE TO PAY $5 A MONTH FOR INSURANCE. IM SO HAPPY. I LOVE VIRGIN MOBILE!!! BEST PREPAID EVER!!!
- 0.5 overall
HORRIBLE Customer Service.By Michelle Ward, posted: Feb 12I've spent the last 10 days (so far) trying to deal with Virgin Mobiles incompetent staff. No one seems to be able to activate my daughters phone for her, no one knows why. It's like talking to a box of rocks!!! Don't put yourself through this. Not worth it.