More Virgin Mobile reviews and ratings
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- 5.0 overall
Not much problemsBy Bonita Wilson, posted: Sep 4I been with VM 6 yrs and always had good service.Don't have a fancy phone,just a flip top cheapie.What few times I did call them,I got an english speaking person who did fix my problem,or change phones that is.I did have a problem awhile back tho.They cancelled one of my 2 phones because they said something about not being able to get the payment.So they cancelled the phone without notice,I was miffed.But called and they put me back on the same plan grandfathered in 6 yrs ago which is $5.00 a month and I get $5.00 worth of minutes,so basically it's free.I had $257.00 worth of minutes saved.They didn't give me all that back.but did give $50.00 and with the $15.00 for 3 months,gave me $65.00 to start it off.So I'm happy.I think their a great outfit for a light user like me.Obviously we don't ever use them hardly.Just for emergency,or an occasional question to home from the store.So,I would recomend them.And DO check your coverage area on their site to see if your in a coverage area.My area just has phone and data only.
- 1.0 overall
NightmareBy Mark Suggs, posted: Aug 28I thought AT&T was bad. This is the worst experience I've ever had trying to make a purchase. I tried to place an order on line but their policy - which I've never seen on any other web site - that the shipping and billing address have to be the same. I have a PO Box for my credit card for my security. Most online stores allow entering both billing and shipping addresses, even if customers want to ship something to their work address, instead of home. I tried chatting with the online technician who kept sending me boilerplate messages before finally saying I'd need to call a number for help. The phone system is the stupidest I have ever encountered. It is set up for existing customers with NO menu item for making a purchase or checking on an existing order. I had to go through every menu item before this was clear and only by continually pressing ####### could I get the system to finally connect to a human being - one who barely speaks English and is only reading a script complete with boilerplate greetings and assurances that he's there to help me. The person I get is a technical support person who can't help me and then has to transfer me to someone to take my order. 36 hours after placing the order I see my credit card has not been charged, so I go on line to track my order. THe web site has no record of my order so I go through the whole ridiculous phone system again and after being put on hold 3 times the script-reader has no information at all on my order and I'm told to call back in a few hours. I ask for the number I'm supposed to call to get directly to someone who can with an order, and I was told I'd have to go through the support menu again. Unbelievable! How the hell do they stay in business? When I was called back after they found my order I cancelled it, was given a cancelation number, but the phone was shipped anyway. It wasn't signed for so I couldn't refuse it at delivery. It has been a nightmare trying to get the dam thing back and biggest insult is I have to pay for the shipping for a phone that wasn't supposed to be shipped to me anyway. Only masochists should even consider doing any business with Virgin Mobile.
- 2.0 overall
Cheap for a reason, and they're thieves!By Thomas J Taylor, posted: Aug 9Coverage sucks. They claim to have coverage on their map in places they do not. The data only works half the time, the other half of the time it will endlessly load but never successfully access a webpage. If you have a new period of service beginning on the 9th and you have an automatic payment method on file, they will start trying to bill you on the 7th. Remember, you have already PAID for service, THROUGH the 8th, but if they have a problem processing your payment on the 7th they will cut your service off and send you an automated text message letting you know. That's stealing as far as I'm concerned. Also, customer service routes you to India, where even the most basic concerns are either misinterpreted due to language barriers or willfully ignored due to policy. Hard to tell.
- 1.7 overall
Worst Tech support everBy Jason Knowles, posted: Jul 22I have had service with virgin mobile for almost two years. It's not the best but it is cheap. I finally upgraded my phone from the lg optimus to samsung galaxy. Really better phone all together. But know I'm trying to put service back on my old phone. And it's not taking. I have called tech support 5 times and received and ridicules excuse why its not working. Each tech has done exactly the same 5 steps the previous tech did. Didn't solve the problem. They document that I have had problems from the begining. Yet they can't solve the problem but they are great at passing the buck to another tech. So know I'm waiting 24-72 hours for a call back for that tech to reset the phone and still have the same problems. These phones are not complicated. There is only so much you can do before they realise it is the phone. I've told them it is the phone. Well know I have to clear my schedule for a phone call. Great!
- 1.0 overall
TOO GOOD TO BE TRUEBy L Jackson, posted: Jul 18I thought my husband & I could save money by switching from AT&T. Virgin Mobile's low prices really are too good to be true. After I activated my Samsung Galaxy SII, I could not receive ANY service (fluctuating from 1 to 0 bars), much less 4G. I live in Jacksonville, FL, in what is supposed to be a full coverage area. I called to cancel my service the same day I activated. Virgin Mobile refused to give me a refund for the month of service I had paid for. They said I had used too much data, even though I had only tested a few things just to see if the phone was working. After several phone calls of being repeatedly put on hold, hung up on (while on hold), etc., I had to dispute the charge with my credit card company. Luckily, I was refunded through my credit card company after disputing the charge. Do not waste your time with this company. The cell phone service is terrible and the customer service is even worse. (NOTE: I now have Metro PCS and it works great. Once in a while I have a text message sent twice but that isn't an issue for me.)
- 1.0 overall
Terrible service and customer serviceBy Angela Marks, posted: Jul 17I have had Virgin Mobile for 10 years now and have had every problem with them possible. The calls drop constantly. Every time I buy a new phone it doesn't work and when I tell them about it, they want to send me a refurbished (used phone) for my brand new phone. The lastest issue I've had with them is that the put this Weather alert on my phone from a third party vendor which i didn't subscribe to or want. It's very annoying because it makes that loud sound when ever it rains or their is a cloud in the sky. I have called 10 times to ask them to take it off and just keep getting lied to. They supposedly block it but then 2 minutes later I'm getting the same alert. This service is not worth the money or my time. I would rather pay more and get good service than to stay with Virgin Mobile.
- 1.0 overall
The absolute worst service I have ever hadBy Lee Esch, posted: Jul 12I have tried out Boost, Straight Talk, Sprint, and Verizon and i can absolutely say Virgin Mobile is the worst carrier I have ever had. The service is nothing short of terrible, I live in the city and barely get one bar at times, and when i do miraculously have full bars it is still slower than molasses. On top of the horrible service, my phone would send out the same text up to six times, and sometimes i would send / receive texts the next day!! For your own sanity do not use Virgin Mobile
- 3.7 overall
Good value for the moneyBy Eric Harris, posted: Jul 8If you want the best go with AT&T, but if you want okay for cheap go for Virgin. The phone service is good in populated areas. The internet is okay on 3G. I cannot speak for 4G, because the iPhone 4S does not have 4G. For the money, Virgin is a good deal.
- 1.0 overall
charged my card 7 months after I cancelled a NO CONTRACTBy Melinda Marie, posted: Jul 5I had Virgin Mobile Service for 2 years with NO contract... had auto-draft, and had no problems... I cancelled my Virgin Mobile account in November with no problems, now 7 months later Virgin Mobile charged my credit card (apparently they never took my card off file)... When I called them, they told me I needed to call my bank and tell them I didn't authorize the transaction!!! WTH!!! I wasn't satisfied with that answer so I called back, the next person said they have to open a case and it could take 3-4 weeks for me to get a refund, I wasn't satisfied with that either, I called again to get a different person and this rep. told me it would be 7 days before I get refunded... I will post again when I actually get my money back for a service that I don't have but was charged for
- 2.0 overall
A Royal PainBy C Cunningham, posted: Jun 16I don't have a problem with dropped calls but the network 3G is horrible. I lose the 3G connection constantly. And 4G doesn't exist, no matter what they tell you. Everything I put into the search engine comes up with a network error message. I've had this phone over a year now and have called customer service at least 6-7 times. Their service is run out of India and the technicians are difficult to understand. When problems are FINALLY resolved, there's a new problem a few weeks later. Don't waste your time or money. There are other providers without contracts and much better coverage. If you only need a phone to make calls, good deal.