More Virgin Mobile reviews and ratings
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- 1.0 overall
Horrible to deal withBy Shawn Singh Sandhu, posted: Jun 28This company has proceeded to charge a terminated account of mine 18 months after closing it without informing me of anything and then proceeded to send the debt to collectors. They are claiming that they were sending me cheques which they shouldn`t have been doing and are now trying to get their money back. I never cashed a single cheque (the address was wrong so I couldn`t be sure they were meant for me) and yet they argue that the money was taken out of their system. It took me over 20 hours to track down that much information as well as multiple call-ins and dealing with numerous different people who were all rather belittling about the whole ordeal. Do not join with them. Once they have you they care not for you at all.
- 1.0 overall
This is the absolute worst phone company I have ever dealt with.By Anaelle Legrain, posted: Jun 21Although choosing Virgin Mobile because of their seemingly good service and cheaper prices, they are utterly inept. When calling customer service to alter aspects of the phone plan (eg. automated payments, warranty, etc..) these changes were not made until I angrily complained. Their system is fully computerized, customer service officials consequently cannot explain certain transactions. With the automatic payment system, they remove utterly random amounts of money of bank accounts, leaving one with hundreds worth of online, non-refundable credit. Cellular data in downtown, popular areas (e.g. Downtown Montreal) is incredibly slow. This company is completely disorganized and misleading.
- 1.0 overall
Virgin has stolen money from the govt.By Lothar Bob McKenna, posted: Jun 18they get money to provide lifeline phones yet I know of seniors with nothing that have been denied. They are just stealing the money
- 1.0 overall
posted 1's cause you can't post zerosBy Rich Gonzalez, posted: Jun 16complete ineptitude,Placed order through paypal.they have no record of transaction.called paypal and they spoke directly to virgin.and that was the only way that they admitted that the mistake was on their part.AND TO TOP IT ALL OFF.I'm being told that the (INVESTIGATION) can take up to 48 hrs.I hope this review steers someone towards another provider cause like a previous poster said Virgin is shit!!!!!!
- 1.0 overall
virgin mobile is shite!By Humairaa Rashid, posted: Jun 1so, i've been having 'some' (used very lightly) problems with virgin mobile! the first mobile i got last august was great! it was a sony xperia L which is an alright phone. everything was fine until i dropped it and cracked the screen, which i take full responsibility for. after paying £70 for the insurance company to send me another one, the next one was overheating and burning my ear when i was on a call. so i spoke to the insurance company who told me that i may have to pay £105 for a refurbished phone that they had given me, when it was burning my ear every time i was on a call. last saturday. i recieved my third phone from the insurance company which again was refurbished. it worked fine until yesterday which was a week after i got it. it began to freeze randomly for no reason whatsoever, as i was not doing anything different than the days before. it would also randomly switch off and reboot itself, but would not load to the home screen, resulting in me having to take the battery out and reboot it myself every ten minutes, which is quite obviously a ballache! so this morning after this was still occuring from yesterday, i rang virgin mobile customer services and was put through to a woman who i could straight away tell had no clue what i was talking about. but she insisted she did! i told her i had a technical problem with my phone and she took my security details, and said she was going to put me on mute, whilst she read the notes on my account. i dont know why she was reading the notes as i had not said i had rang about this issue before but i let her read them. she came back 5 minutes later and said shes read them and understands that i have been through to the technical team about my battery. i explained that that issue was about a previous phone and was resolved as i recieved a new one last saturday, but this was not going through her head. i then asked whether she was part of the 'technical team?' which she replied, no i am support and billing. not like it was obvious because she had no idea what i was talking about and asked me to do nothing to find out what the problem was. i asked her to put me through to the 'technical team' as i had a 'technical problem', however, she insisted that they would do the same troubleshooting that she was doing. which is a lie because she asked me to do nothing. she only asked me if i had took the battery out AFTER i had told her i had done that about 20 times already. i gave her the benefit of doubt as i have worked in the same environment before and its not always easy. but after 20 minutes of explaining that the easy way to resolve this was to put me through to the technical team for my technical problem, i got a bit annoyed and was loosing my patience. so i asked, 'are you going to put me through to the techcnical team for my technical problem, or shall i just ring back and hope i get someone who can?' to which she replied, 'its up to you.' which in other words means 'screw you, i aint doing shit.' to which i kindly replied 'okay, see ya later' and hung up, which i didnt even have to do with the way she was speaking. anyways, after the phone call my phone began to have a fit and decided to freeze and reboot, to which i had to remove the battery once again and then ring back. this time i got a woman who put me straight through to the technical team and the guy gave me instructions on how to do a basic repair online. so i hope it works but i'm not hoping for a miracle! i would not recommend virgin mobile to anyone after the experiences i have already had with them, after not a year with them. the customer service advisors have no idea about anything and insist they do which is annoying and time-wasting. all i wanted was a phone that worked, but i havent even got that. cant wait for my contract to be over, so i can find a new network because ive had enough!!
- 1.0 overall
Virgin Mobile sucksBy Wanda Theoneandonly Calloway, posted: May 27I hate Virgin mobile their service and phones are not worth the time or money. When i purchase something that is supposed to have unlimited service that's what i expect unlimited services but not with virgin mobile they have a way of downgrading your service once you have used a certain amount.. I would not recommend virgin mobile to a stray dog.
- 4.0 overall
reasonableBy Susan Reck, posted: May 24I have had no problems. Always resolved any problem I have. Great value..
- 1.0 overall
Service hardly works at all.By Doug Seldeen, posted: May 8Thought I was getting a great deal @ unlimited data for $35/mo but the service never works properly. In the middle of Los Angeles and calls are dropped/never get through, texts never arrive and take forever to send (or can't get sent at all,) and if the data ever connects it works at a snails pace. Not only do I not recommend Virgin Mobile, I warn everyone I can to stay away from it. IT IS TERRIBLE.
- 1.7 overall
2 years ending today.By asdf sdfsf, posted: May 4This is the last straw. They have promised 4g in phoenix for years. Not a big deal, they finally have it. It's not bad. But this month I went to change my plan online and it didn't change (35 to 55) and somehow it got lost in a blackhole and it ended up eating my 20$ on 10 cents a minute. Long story short called the customer service who was nice but talked to me like I was a moron literally trying to convince me that their mistake netted me -10$ and no minutes 5 days after paying the bill is a good thing. Swear to god only to follow up with if I pay 45 MORE NOW (5 days mind you) I can restart the month. Gee what a deal. Maybe next I nail my peen to a post.
- 1.3 overall
Long Outages, Poor ServiceBy Justa Friend, posted: Apr 28There have been major, service impacting issues in my area for over 30 days. VM has provided 4 different dates for resolution, can’t tell me what’s going on, and there are still major service issues like no incoming call ring or vibration. They said I won’t have to pay for time the service was out. Gee, that’s generous. I’m guess then if you shoplift from their store, all they would want is the merchandise back, no penalty. Pick a competent provider.