More Virgin Mobile reviews and ratings
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1.0 overallTHE WORST IN THE WORLD!
By DAVICAHA, posted: Feb 15Wish I had read the reviews before I got the phone. CUSTOMER SERVICE IS THE WORST EVER!!!!! NOBODY, AND I MEAN NOBODY KNOWS WHAT IN THE WORLD THEY ARE DOING!!! TOTALLY CLUELESS! YOU GET WHAT YOU PAY FOR...PITIFULreport
- 5 people found this review helpful
- 1.0 overall
possibly the worst cell phone company-EVER!!!!!!
By Sean Jerkins, posted: Feb 13I bought the new HTC EVO 5 because it seemed like a good deal and the service price was a little cheaper than my T Mobile plan-big mistake,my internet and text messaging did not work after 3 days. Their tech support is a pain in the ass to reach the right person to talk to and they are all clueless,i wasted so much time being on hold to get no fix to any of my problems and then they told me i might be without coverage for days,with no view on the horizon when it would be fixed,my easy solution was to return the phone and cancel service(their service was so glitched they couldn't even locate my account through my phone number i might add) and went right back to T Mobile-look it's simply not worth saving a few dollars to go with them if you don't want a headache and the worst customer service of any company i've ever dealt with-STAY AWAY!!!!!!!!!!!!!report- 6 people found this review helpful
- 4.3 overall
decent for what paid
By Michelle Stone, posted: Feb 13I saved tons of money on virgin mobile and the customer service for the most part is quick easy and gets you back to whatever you are doing, The only thing I would not recommend is the phones that are on the cheaper side. They tend to glitch and spaz out no matter what you do. Ive cleaned my phone out a million times with my Intercept but nothing made it run smooth. Now I upgraded and couldnt be happier. The phone runs great and my service is great.report- 3 people found this review helpful
- 0.7 overall
terrible customer service
By Cynthia Yoon, posted: Feb 10customer service matters the most to me. even on the online chat, the rep got upset at me for not buying a phone there then. even when i was trying to shop for a phone, i got so turned off by the rep who only cared about selling the plan and trying to guilt trap me. TERRIBLE!report- 5 people found this review helpful
- 2.3 overall
Horrible customer no-service!
By Frank Smart, posted: Feb 9Switched from Verizon. When I tried to port my no. online, it didn't work. Called cust. no-service, was on the phone for an hour and a half! Went thru 5 different reps. None of them could get the job done. The last 2 were argueing with each other while I was on the line with them. Disgraceful!!report- 7 people found this review helpful
- 5.0 overall
All in all satisfied
By Brandon Marker, posted: Feb 8Good phone selection, the phone calling/data service is well worth the cheap price tag, and my experiences with customer service has always been short and sweet. I would definitely recommend virgin mobilereport- 1 people found this review helpful
- 5.0 overall
AMAZINNGGGG!!!!!!
By Matt VanDam, posted: Jan 29After weeks of researching for a perfect plan for me and my family I found virgin mobile to be to best option to suite our needs. after many years with att and Verizon and after switching to virgin mobile had really been a significiant saving I had figured out that virgin mobiles phones are bit more exspensive but with the plan in really pays off. And dont even go with the service it is great have never not had 4g and always have good bars.report- 3 people found this review helpful
- 5.0 overall
No Problems
By Richard McGrath, posted: Jan 23Bought the S2 and love it. 3G /4G is great. My S2 is on WiFi 90% of the time. Dont like have VM? Leave!report- 0 people found this review helpful
- 1.0 overall
phones only good till warranty runs up!!!
By Natasha Evans, posted: Jan 22i have been with v mobile now for 3 yrs.. my first phone 1 yr after buying it stop working 2 weeks after warranty had expired ... so i went and bought the rumor 2 touch phone .. this time 1 month after warranty was up my internet stop working ... so i get on the phone with v mobile rep and they tell me that there is nothing they can do to fix it so i kindly point out to the v mobile rep that it is very odd how every time my warranty is up my phone breaks in one way or the other ... so they put me on hold and when the guy came back he found a way to fix my phone WOW any ways 3 months later and now my internet is not working :( so got on the phone with them and once more there is nothing they can do 4 me at the moment,, and someone would be calling me later today .. well today is up and no call ... bottom line v mobile SUCKS... after this month is up i will no loner use them and will take my money to a new phone company... they can save there lil trix 4 someone else who will buy a new phone every couple of months .. i buy my phones to last not to use for paper weights...report- 3 people found this review helpful
- 1.0 overall
terrible service
By Daniel Silva, posted: Jan 13Really bad customer service. I ported my number from another company and they left me with no phone and lost my number that i had for years, plus somehow my account was deactevated. they really su** never recomened it..........report- 5 people found this review helpful
