More Virgin Mobile reviews and ratings
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- 4.7 overall
Great Service, No Problems!By Marvin Cabatic, posted: Dec 13Have been with VM for over 3 years now and from day one, have had nothing but good customer service. I know that a lot of users complain about having to talk with advisers who may not speak good English or understand it well, granted... I have come across a few of them myself. But I am patient when speaking with an adviser when there is a communications problem, and I voice my concern slowly and clearly. Getting mad at them will not help any situation, although a lot may use explicatives when they're really angry. The service coverage is a little spotty for my island, but I do get for what I pay for, and I am able to live with it for now. Unless the other carriers can match VM's pricing plans, I'll stick with this company. I can never understand why one has to pay extra to use the data services. I guess I'm just lucky that I don't experience much of the problems that others have endured. I do count my blessings.
- 2.0 overall
HorribleBy Mickel Mitcherson, posted: Dec 13I have had virgin mobile for a while and the service seems to get worse every day! The only upside is the 35 dollar bill, however everything else Is horrible If you want to make a call or stream a video good luck. It's getting where is not even worth the 35 dollar price tag!
- 4.3 overall
Haven't Had Major ProblemsBy Sicoya Tree, posted: Nov 13Sorry to see some people had a bad experience. Just a heads up, Virgin Mobile works best in bigger metropolitan areas. I have had the iPhone 4S since February of 2013. I have had no issues with the phone itself. The service for Virgin Mobile is good; I live in central PA, and I get service when I visit friends in Baltimore, family in Ohio, and friends in the more rural areas in central PA. There are going to be some dead spots no matter who you have; I have had service in areas where people who have Verizon had none. The service went down once but was back up after a couple of hours. As far as customer service goes, I have never called their customer service, but I have always been responded to within the same day through email and even by sending the company a message via Facebook. They have no contract. I pay $40 a month ($45 if I didn't have direct debit) for 1200 minutes and unlimited text and data. With no contract, I will keep them as long as things continue to run smoothly.
- 0.3 overall
WorstBy Diana Feliciano, posted: Nov 13My daughter wanted an I phone 4 so we figured this plan would be good. $35 for talk unlimited data. We bought the phone and a card for minutes the man at the center we purchase it activated the phone as well as added the minutes. Then the NIGHTMARE begins I returned with in 40 min to inform him the phone was still without minutes. A call to customer service told him the minutes were applied to another number. After 1 and a half hours speaking even to a supervisor the only thing they could do was open a case and I needed to Fax a copy of the minute card front and back I did that with in minutes of the conversation. 2 days later I follow up with a call to Virgin Mobile customer service again I again spoke to 2 different people finally they said I must also send a copy of my receipt and they needed to know what number I had Faxed the information from. The following day I return to were I purchased the phone and a young lady called customer service again and was told that my case was closed because the minutes were being used. This is one of the most unbelievable thing this was all in a matter of 5 days. So some one has ROBBED my child of her minutes and the use of her phone. The customer service departments connect to these phone are awful, They do not want to help the just want to shut you up.
- 1.0 overall
terribleBy Tatiana Turiansky, posted: Nov 13When the phone that I bought locked, Virgin Mobile replaced it with refurbished phone. For 3 months every time I go inside the building I get a dropped call, I can’t make phone calls inside any building; simple text message if it works takes 30 sec to send. I couldn’t make phone calls inside the building, the bars on the phone were either grayed out or they were white which means bad connection. After numerous reprograming and some trouble shooting I was told the problem was with the connection. Two technicians told me I will get a credit since August. It is November now so I thought I would get a credit for Aug, Sept, and Oct. According to Virgin Mobile it means 1 month. Supposedly the connection problem was fixed, it wasn’t. I called them back and was told that the problem was with the phone. All this time they could have checked this phone, even more upsetting I was told by their technician that my phone that worked fine didn’t have to be returned it a simple reset would have worked.
- 4.3 overall
Actually really really goodBy Rayshawn Robinson, posted: Oct 13I'm really shocked at all the negative reviews.. I have the Kyocera Rise and the phone and the service are actually pretty good for this type of phone company. I purchased my phone in-store and the worker's were very polite and I got my phone in literally seven minutes. The service is pretty good and I have not experienced dropped calls yet. Overall VM is actually really great and I'll be staying with them for a long time.
- 2.7 overall
no hotspot for iphone 5!By Maritza Ortega, posted: Oct 13i like the low prices ...the fact that hotspot isnt offered for iphone 5 makes me mad .... it took 4 calls to the company only to find this out. keep the low prices and add hotspot!!
- 4.7 overall
i really appreciate virgin moible over other carrier SERIOUSLYBy Talha Mujaddidi, posted: Sep 13I been with virgin mobile since I bought my first android and the service has given me awsom coverage and its cheaper with the best monthly payment oppurtunities compare to other carriers and now I am using my 5th phone IPHONE 5 and virgin mobile is the only carrier that has the cheapest monthly plan I have been really blessed by getting virgin mobile ! love it..
- 2.3 overall
Buying a phone from Virgin Mobile online and by phone is a nightmare!By arlene a., posted: Sep 13What a nightmare! So many errors necessitating so many calls, each with its long hold times and nightmare music clips and promos. I bought a Samsung Entro on the VM website, receiving email confirmation, then an email telling me there was a problem processing the order and I needed to call. After listening to horrible hold music and promos) I was told the phone was on backorder and wouldn’t be available for at least 6 months. So the salesperson cancelled the and placed my order for a Samsung Galaxy Victory. Then I got an email saying the Entro was shipping. I assumed it was another mistake. It wasn’t. The Entro arrived. Now that I had the Entro, I called to cancel the Galaxy Victory. Again, the horrible hold music and promos before the order was cancelled. A few days later the Galaxy Victory arrived. I called to find out how to return it. After talking to two agents (horrible hold music and promos twice), I was told I would have to pay to ship it back, then I could call yet again (more horrible hold music and promos) to request a refund on the postage. I couldn’t take anymore. I was quite rude to the agent and hung up on her. The service is good (and cheap) but don’t buy your phones from Virgin Mobile!
- 1.0 overall
DON'T WASTE YOUR TIMEBy W K, posted: Sep 13I tried to get service through Radio Shack. After they entered all of the necessary information they got a message that the activation center was not available. I came home and entered all of the information again, then got the same message. I chatted online and then tried again, but got the same message. Then when I called Customer Care per chat instructions, I got the message to contact my service provider and a hang up. I tried this 5 times and got nowhere while chatting with an agent who would also not give me any help. Finally, I DEMANDED a supervisor after the agent, Darwin, would not give me an email address for Customer Care. I spent a total of two hours on the phone and an 8 hour day connecting to Virgin. It finally works, but if this is how it begins, I prefer not to continue with them. Since I received calls from them, I asked that they not add that time to my 300 minutes limit, but the responded by telling me I should have called *86. They just don't get it. CUSTOMER SERVICE with Virgin, is a disservice and not at all sensitive to customer concerns.