Even more Virgin Mobile reviews and ratings
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- 1.0 overall
Absolute rubbish.
By Ann-Marie Andrea Walker, posted: Jan 7Your customer service is a disgrace. I ave spent an hour on the ph arguing with people overseas who dont known who a supervisor is. Congrats just lost 3 long term aussie customers. 0422553688. Going to optusreport
- 5 people found this review helpful
- 2.0 overall
Ridiculous Policies
By Hayde Najera, posted: Jan 6I am so disapointed of this company, since the moment I wanted to buy an iphone and join them I have a PO BOX as mailing address and was not possible to purchase it because of that. They made me waste my time over the phone with actually 4 representatives and the last one told me the truth. Comon Virgin mobil If your goal is became a big phone company you have to pass to XXI centuryreport- 3 people found this review helpful
1.0 overallRank Should be Zero Not Even 1/5
By rmferaday, posted: Jan 5Horrible company to deal with. Defective phone arrived late. They wanted me to pay for returning a defective phone. You call them and wait hours for a live person. They then tell you they have to transfer you to a different department - they then disconnect you. You start all over again. Two hours later you are still nowhere. Ridiculous. I will never use them again. Ever. I would rather not have a cell phone than deal with them. They should be sued in a class action and have to pay millions of dollars. Even that would not be enough punishment for the hell they put me through.report- 1 people found this review helpful
- 1.0 overall
no service for 11days out of 14-they have cell phone tower down somewhere
By Charles Harvey, posted: Dec 12no phonewhat good is it even if it was free--I have lost money because of no phone servicereport- 3 people found this review helpful
1.0 overallTERRIBLE. VIRGIN ON THE RIDICULOUS
By Jeffr, posted: Dec 12Dealing with Virgin is like pulling teeth. They ignore emails, you spend ages on the phone listening to music on hold, they change your tarrif without notification & cannot provide a reasonable basic service of a working handset. See my letter of complaint below, sent twice, & ignored completely. Job No VM024****, tel no 07758 ****** I am writing to complain about the handling of ‘organising’ repair/replacement of my son’s Samsung Galaxy S2. This phone is on a pay monthly contract. 1) The phone was offered as part of a contract upgrade in July 2012. As such, it was therefore recommended by Virgin as a being suitable handset & is only 5 months old. 2) A few days ago, the phone began to behave erratically, showing indication that it was connected to a charger when it wasn’t, not recognising being connected to a power supply when it was recharging, proving difficult to switch on or off & generally not responding to the touch pad. 3) A quick check on the internet reveals that these problems are very common with this model phone. Further, it is also common that when returned to Samsung for repair, the fault is diagnosed as water damage, which many users believe to be spurious. Many owners are left faced with the choice of a large repair bill or no phone, even though they are quite convinced that the handsets have never been in contact with water. ‘Atmospheric conditions’ is just a poor excuse for poor product design. 4) My son takes great care of his phone & needs it as part of his job since he is ‘on call’, working odd hours, hence the reason for my involvement. This phone is not used & abused, it is virtually cherished. Being without the phone is a real inconvenience & should be unnecessary if Virgin are as good as their advertising claims. 5) His call to report the fault (a known, common fault on a handset that is actively promoted by Virgin) has resulted in the above job number & the insistence from Virgin operatives that the handset be returned for repair, not replacement, leaving him without a phone for several days. For such a new phone, this ‘service’ cannot be acceptable when virtually every other consumer product on the market would be handled by a straight, no quibble replacement. 6) Virgin has but one part to play in this competitive mobile phone market - provide a service with a working phone. It should be that simple. As a provider of handsets, any legal consumer law responsibility for them being ‘fit for purpose’ lies with Virgin, not the PHONE manufacturer. Virgin effectively is the ‘retailer’. 7) Being without a phone cannot be a normal part of the pay monthly contract agreement. A contract is an agreement between two parties, Virgin & the consumer, so if Virgin Mobile cannot provide its the one prime function, a servicable product to its clients, they have failed in their part of the contract. 8) If the phone is sent for repair, then the client has lost all opportunity for reasonable & fair negotiation. The manufacturer has total control, has the phone & can make whatever demands they chose - they are judge, jury & possible executioner all in one. 9) The returns documentation makes mention of possible postal loss resulting in up to 45 days for the postal claims process. This suggests the possibility of being without a phone for weeks, which however remote a possibility, is a nonsense. 10) Trying to speak to & deal with your operatives via a voice call is a frustrating ordeal. Incessant automated menus, only to be placed on hold, being told that “We are exceptionally busy” whatever the time of day the call is placed is simply being understaffed & poor customer service, nothing more. It is very poor customer service when the phrase should express a quality standard, not just a department title. To be a successful business, it must surely be the aim to excel, not just be adequate or average, be better than the rest, not ‘just the same’. Your operatives follow restrictive guidelines that do little to aid the client whilst playing to Virgin’s own advantage. It is not acceptable to be without a phone whilst this faulty, Virgin recommended, handset is repaired, especially when all control over the outcome is lost. It should be more than possible to supply a replacement, just as easily as they are so readily offered when there is the possibility of a contract renewal. A failure to do so is a failure to provide a phone service that is fit for purpose & a failure under the Sale of Goods Act. As such, any breach of contract is on the part of Virgin, not the user. It should also be noted that Distance Selling Regulations allow the user a cooling off period for any decision involving the provision of a service or product, so a lack of acceptance of a repair should not be seen as any problem.. I would therefore like to see an offer of a new, replacement handset being sent out before any return of the old, so that some sort of continued phone service is made available. On receipt of a new handset, we would then gladly return the old, faulty handset, at our own cost, on a postal service that provides proof of receipt, so that this can be returned to Samsung. Given the sheer volume of handsets that must pass through Virgin, this is not an unreasonable or expensive request & may well go some way to restoring our faith in Virgin & providing real customer service, not a second best, take the client for granted, poor alternative. This letter should be seen as a chance to excel. If this cannot happen, we have to consider voting with our feet & changing provider, as we truly consider that any contract breach lies with Virgin. Yours faithfully,report- 3 people found this review helpful
- 1.0 overall
virgin mobile cheating me
By Carla Manis, posted: Dec 12I bought lg optimus v for $120.00 i have had nothing but trouble out of this phone...They have sent me six replacements phones they all have same problem..When i spent 4 hours on phone with them today trying to get differnt model of phone thats same value they wonna send me $50 dollor phone for sale from thier site but i need to send them an extra $20 and my $120 phone thats never worked right its crazy ive been on phone with them last 3days and even spent big chunk of thanksgiveing on phone with them...Now im stuck with $120 phone thats never worked and $55 phone time i cant use...They apparently dosnt think my time is worth anything not to mention time spent swithching phone over redownloading appts. Hours on phone with them and frustration of not haveing phone that works and money lost...Id recommend any and everybody use a differnt carrier never had this much trouble with phone service provider ...Thanks for absolutley no help or understanding from managers Louis 313599 and also Alaxandria 7770402...Thank you for makeing your millions off the sweat of the working people with absolutly no careing or understanding....report- 3 people found this review helpful
- 1.3 overall
large unexpected bills every month from Virgin Mobile
By paul_church, posted: Dec 12I have a contract with Virgin M for my daughter at Uni. She has a limit on her account as calls outside of contract are extremely expensive. Unfortunately, there is no way to cap expenditure as there is a lag between usage and applying the cap. The minutes remaining function is not accurate, and when extra charges are applied- the call centre is not able to explain such charges until the point of billing which might be some time later. As a consequence - my daughter runs up large bills on a monthly basis. Will be glad to see the back of virgin mobile... She has a monthly tarrif, but the info on used minutes etc is often understated, or the call centre cannot explain why additional charges have been levied. The service is a rip-offreport- 2 people found this review helpful
- 1.0 overall
Avoid at all Cost!
By Lisa Wright, posted: Nov 12Virgin Mobile update: Since my complaint to the BBB, Virgin has confirmed that indeed, my 3G phone woes are because of their crappy towers in my area, and they have no fix for the problem. They assured me that they were upgrading their towers, and hoped to have the problem resolved by mid 2013. They generously offered me a 2 month credit on my bill. So, I have a useless paperweight...I mean iPhone that I paid a rather large amount of money for. Nice. How is this legal? They have admitted that they cannot provide the service that I am paying for!report- 2 people found this review helpful
- 1.0 overall
COMPANY SUCKS
By kRaZy_M0nStErZ, posted: Nov 12HATE HATE VIRGIN MOBILE MADE ME GOT THREW HELL HAD PROBLEMS WITH PIC MESSAGES AND RECIEVEING PIC MESSAGES AND LATER TURING ON MY CELL THEN I GOT MY HUSBANDS CONTACTS TO MY CELL AND HE GOT MINE I WILL NEVER GO BACK TO STUPID VIRGIN MOBILE EVER!!!!!!!report- 3 people found this review helpful
- 1.0 overall
Virgin Mobile a disappointment
By pmwhitehurst, posted: Nov 12In September I ordered a Kyocera Rise. By the first week of October I emailed them to say the phone was faulty and did not work correctly. They sent a replacement that would not even turn on. I sent the replacement back. They were supposed to send a replacement. On Nov. 20 I called to inform them I never received it. It was then they told me it was on back order. I'd received no notification from them prior to this. I asked for a refund instead, rather than wait for a replacement to be available as they had no idea when I could expect one'. I was informed a refund was no longer possible because it was past the 30 days since I ordered it, despite having an email trail that shows I was trying to work with them for a replacement since receiving the phone from them!. All they offered in lieu of bad service was to wait for a replacement (with no date when it would come), accept a replacement phone of lesser value (a Venture currently on sale for $20) or accept a $35 to $45 credit in lieu of the $100 phone plus $20 in shipping costs. I have been with this provider since 2009, but now realize they could care less and I am out over $100. I do not recommend them.report- 7 people found this review helpful
