Yet some more Virgin Mobile reviews and ratings
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1.3 overallThey lie about their 30-day guarantee.
By joescafe25@yahoo.com, posted: Aug 12Bought a phone, it didn't work. Exchanged the broken phone for new one, also didn't work. Decided to return the hone and ask for a refund, which is guaranteed for 30 days, but they claim that I lost my right to a refund because I had my first phone (the broken one) replaced. They are liars. Avoid this company.report
- 3 people found this review helpful
- 1.0 overall
I hate it!
By Chasityjones98, posted: Aug 12Virgin Mobile is terrible. I don't even have service at my house! I never have service anywhere basically,an if i do..its like one bar or two. Most the time one. Do not get it. Its the worse service i'v had.report- 3 people found this review helpful
- 1.3 overall
Fuck Virgin Mobile
By Kayla Beracy, posted: Jul 12Ive had virgin mobile for 2 years, its a cheap service so i didnt expect the best. But i did expect the customer service to still treat me the best. Ive never once had a polite person to talk to. Ive called 5 times just today for get airtime added to my account and its just IMPOSSIBLE for them to so. They are rude and dont give a shit about you. If it wasnt for such rude customer service i'd consider staying with Virgin mobile. But Since they are all ass holes, im Done with it. Good luck to everyone else!report- 5 people found this review helpful
- 2.0 overall
Many advantages and disadvantages to being cheap
By paranormalil, posted: Jul 12There are advantages and disadvantages to this service. 1. if you use this as your primary phone-don't waste your time or money. Your calls drop, fail, and quality is poor no matter what phone you have 2. if you have a home phone or another work cell to actually TALK on, this phone is worth $35 a month for text, and unlimited data/email. I have it because I do not want to use my work cell as a personal cell phone. This is the kind of phone you WANT your teens to have for the unlimited texting and data and email ALONE. To recap-as a primary cell talk source, this is the worse service you could ever have. For email data and text, it's the BEST service you can ever have. Also-it's A+ for the teenagers in the house. One more problem you have to watch out for. AFter you sign up and choose your first months plan make SURE you do not have an automatic payment source attached to the account yet. I originally signed up for the $45 1200 cell minute plan, then realized the cell quality was SO bad that I dropped it down to $35 300 minute plan just a few days after I renewed the first monthreport- 12 people found this review helpful
- 1.7 overall
worst customer service i've ever dealt with
By Jack Younkins, posted: Jul 12pay a little extra and go with sprint. if anything goes wrong with virgin mobile and you need to deal with customer service you will know what I'm talking about. Also, they double charged me when I ordered a new phone. You have to activate the new phone at the exact time your month ends. Will never use virgin mobile again.report- 3 people found this review helpful
- 1.0 overall
Promo Codes don't even work!!!!
By Zoe Sanchez, posted: Jun 12We got a promo code through text saying the next time we added money to put in the promo code to receive an extra $10 and it never happened. We emailed costumer service and it took them about a week to tell us that the promo code didn't even exist. That they didn't know how we even got it. A week later we receive a letter in the mail with the same promo code! We called customer service, and again that it doesn't exist. THen they said they would give us a call back, and guess what it's been over 2 weeks. Where's the phone call?report- 1 people found this review helpful
- 1.3 overall
Worse Phone Company I've Had.
By Monica Oriana Travis, posted: May 12My Mom Has To Pay My Bill Like 2 Times Just To Get It To Actually Pay My Bill, First It Said My Payment Didn't Go Through Then It Said She Didn't Pay It At All I Absolutely Hate Virgin Mobile.report- 2 people found this review helpful
1.0 overallWORST SERVICE IN THE WORLD
By kourtneyeh, posted: May 12Terrible, terrible, terrible. I normally would not take the time to write an online review but holy shit, I want piss all over virgin. This is the worst customer service EVER. Let me tell you my story: I bought the biggest piece of shit phone (Motorola Triumph) at Christmas Time. Within the month the charging port went out. I sent it back they gave me a new one (the very next day it was at my door! It did have someone elses name on it...hm?) I was happily surprised. Within the week, the touth screen goes out. They say they are going to send me another one. I wait a week, nothing. I call and call and call wait another week, nothing. I finally get a tracking number and turns out they have sent it to a leroy Brown?! Not even the same address! WTF So i have to call and tell them and explain this to the people who cant help at all. So they order a new one. I shit you not, i called everyday for the following two weeks just to hear its on the way blah blah i put it as rush blah blah Find out eventually that the order was cancelled. This cancelling of the order happens a second effing time. Whatever, i finally get the stupid phone. I demand a refund on the service that i had already paid for to begin with and they give it to me but will not compensate for all the headache they have caused (me not having a phone for 2 months and me wanting to punch every indian i talk to) the phone STILL sucks ( I dont know how they still sell these things (thats my next review...!)) Oh one last thing, MY SERVICE IS CURRENTLY SUSPENDED because they say i have not sent the phone back. I did send the phone back three weeks ago. I know that this will not be fixed for probably two weeks. And im sure they wont compensate for lost service time. F YOU VIRGIN MOBILE.report- 8 people found this review helpful
- 1.0 overall
Terrible
By DannyLeon639, posted: Apr 12Customer service is absolutely horrible. Ordered phone, waited about 2 months, called several times, they kept telling me they were sending the phone out. No phone after another month. Finally I told them to just cancel it and they said OK. Another month goes by and the phone shows up and they just went ahead and charged my credit card without authorization. Since I now (finally) had the phone, I foolishly decided to keep it. Then I experienced the awful network performance etc. I haven't been able to get on Facebook or Twitter in a few months now on this phone, for some unknown reason. It will still go to other websites, but not those 2. I don't want to call their horrible customer service again because I know it will be a huge waste of time and I will get nothing accomplished just like the several other times I have called them. Do not get Virgin Mobile. This has been one of the worst customer service experiences of my life. A cheap plan is only good when the phone works as it's supposed to, and if you can actually get a problem solved when you need to, which you can't with these guys. AVOID AVOID AVOID Virgin Horriblereport- 4 people found this review helpful
- 2.3 overall
Great price, not worth the headache.
By thejpearson, posted: Mar 12The service is okay and the price can't be beat. ($25/month for 300 minutes and unlimited data and messaging) The Sprint network was nice with decent coverage, though it was a little frustrating to get the 'leftovers' of the network space. I had problems with my payment 10 different months in the 18 months I used them. (I didn't change plans because the price was too good) They would either double charge my account, then take days to fix it, or wouldn't accept payment, or accept payment and not reset the account. I just got sick of having to call or email customer service every month, so I finally switched providers.report- 9 people found this review helpful
+The+Sprint+network+was+nice+with+decent+coverage%2c+though+it+was+a+little+frustrating+to+get+the+%27leftovers%27+of+the+network+space.+I+had...&properties=%7b%22Published%22%3a%22March+27%2c+2012%22%7d "Share on facebook")
