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- 0.0 overall
The WORST pre pay service EVER!!!By Jennifer Lynn Smartt Quinones, posted: Mar 12I switched from Boost to Virgin because I had heard good things from a friend and wanted a better phone and I am so sorry I did. First - I bought my phone in AMERICA and use it in AMERICA so I would expect I could speak to an AMERICAN when needing customer service. I want to speak to someone who can speak ENGLISH and understand what the words coming out of my mouth actually mean when trying to fix a problem. Exspecially after sitting on eternal hold every time I have to call just to reach someone who's rude in another language on the other end and has no interest in dealing with the problem at hand but wants to pull some rediculas simple minded troubleshooting step then tell me it wont take effect for another 4 hours just to get me off the line. Seriously - GIVE ME A BREAK!!!. Virgin has the worst customer service I've ever dealt with in my life and we never seem to resolve anything. Not only that but I purchased the LG touch screen thinking it was a better phone - I was HIGHLY mistaken!!! In one year I had to have it replaced 5 times and now I'm glad my warranty is up so now I will go back to Boost and never refer anyone to Virgin for it's poor product and the poorest of customer service. My internet is the slowest ever IF I can get it to work, My text messaging works when it feels like it, I don't receive calls, I can't make calls, I drop calls constantly, and soon to come - this phone touch screen will also fail me as my 4 others did already..( I was told this was a manufacturing defect but my guess is there's no motive to fix it rather just send me another broken phone to shut me up until the next time obviously until the warranty expires as mine has. ) ) Virgin is NOT interested in keeping customers rather I believe they simply want to make a quick buck. Bring your customer care back to AMERICA rather than trying to cheep out on lower wages in other country's. I am disgusted - My phone does not work half the time and Virgin takes no responsibility for it's defective products or poor customer service. A headache I could of lived without and I don't recomend it to anyone!!! If I could give a lower rating than the options I was given I would have and do. Super NEGATIVE!!!!! Do yourself a favor and go elsewhere and don't waist your money with Virgin!!!
- 0.0 overall
It's Cheap and so rotten quality.By Marie Savery, posted: Mar 12Nothing but problems and of course when make last payment on it from QVC it completely breaks after 3 months. Then can't just go to a store to get replacement must wait 3-5 days to receive phone. Lousy service. Customer Service is out of country so of course can't really do much. Lousy, lousy, lousy.
- 0.0 overall
You Get What You Pay For, Cheap Service.By Rachel O'Dell, posted: Feb 12Ive been a virgin mobile customer for over 8 years. Ive owned nearly Every single phone they sold. Ive spent thousands in top up cards, all for the convenience of the no-contract. Virgin mobile USE to be a good company. they were cheaper, their service was faster, and their customer service was just as good as any huge cell phone company's. Im currently on hold with them WHILE im writing this review, they've had me on hold 28 min 27 sec. and counting. They are barely cheaper than sprint and metro pcs and there service is TERRIBLE. They are incredibly rude to there customers, and they keep you on hold so long to get you to hang up. Im just calling to terminate my service. this is just 1 example of how nasty they can be to there customers. And GOOD LUCK getting a refund for there mistakes! I had to go to my bank and fax them a bank statement of the automatic transactions they screwed up on. I'm a Sprint customer as of today. AND ill never go back.
- 1.7 overall
Aweful Service and QualityBy Sherrie Taylor-Jones, posted: Feb 12I'm on my 3rd Samsung intercept and they want to send me a fourth. I use this phone for both personal and business. Because of the calls not coming in, voice-mails not received, lost/missing texts, inability to make or receive calls, days talking to Virgin-mobile; I have lost sales and business, not to mention the cost of my time dealing with this awful company. The reps are ill-mannered, incompetent, unable to listen, have no authority, are drones and ineffective. I have been disconnected 3 times when requesting a manager. I refuse to take a 4th phone of the same type. I've paid phone insurance since 2010 about $120, then had to pay a $65 deductible for 1st replacement (by the way the Intercept was $200 when I bought it; it now cost $99..you do the math). I requested another phone where I could use the $65 towards an upgrade...since their phone WON'T work. The upgrade cost $200...so if the $65 was used I would still be giving them $135 more. However, that was not an option. Of course, I will take my business elsewhere. Found Straight-talk $45 unlimited everything plan LG Optimus Q $180. DON'T get sucked into the propaganda that Virgin-mobile is the only one.
- 5.0 overall
DON'T CARE WHAT ANYONE SAYS... VIRGIN MOBILE IS THE BEST PREPAID!!By chan2833, posted: Feb 12I've been with VM for 3 years since i was 13. started with the rumor touch and upgraded to the motorola triumph. i love both. The only complaint i have is their coverage. very spoty coverage. but i can deal with that. ok moving on... (PLEASE READ) okay yesterday I turned on my triumph and the screen was black with lines on it. it was broke. I WAS DEVASTATED AND FURIOUS. I SPENT 300 DOLLARS ON A PHONE AND I WAS OUT. I DIDN'T KNOW WHAT TO DO. I DIDN'T HAVE INSURANCE ON MY PHONE THAT VM OFFERS. (WHICH REALLY ISN'T THAT GOOD. DOESN'T COVER MANY THINGS) .... i called vm to see if there was ANYTHING THEY COULD DO . i told them what i thought happened. I had my phone in my back pocket all day @ school and when i took it out on the bus it was broke. they said it broke from pressure. (my butt on the phone). the representative i spoke with said SHE WAS SENDING A BRAND NEW TRIUMPH TO ME @ NO COST. EVEN OVERNIGHT SHIPPING!!! I WAS SO HAPPY. IT WASN'T VM'S RESPONSIBILITY TO REPLACE MY PHONE. I DIDN'T EVEN HAVE INSURANCE. ALL SHE SAID IS EVERY MONTH FROM NOW ON I HAVE TO PAY $5 A MONTH FOR INSURANCE. IM SO HAPPY. I LOVE VIRGIN MOBILE!!! BEST PREPAID EVER!!!
- 0.5 overall
HORRIBLE Customer Service.By Michelle Ward, posted: Feb 12I've spent the last 10 days (so far) trying to deal with Virgin Mobiles incompetent staff. No one seems to be able to activate my daughters phone for her, no one knows why. It's like talking to a box of rocks!!! Don't put yourself through this. Not worth it.
- 0.3 overall
Used to be good, now.... absolute worst.By Kristen Lee, posted: Feb 12I was a loyal VM customer for years, but left when my ex put me on his plan. I recently came back and spent $300 on the Motorola Triumph and a monthly plan. I've been back with VM for 4 months and I ordered my new T-Mobile prepaid phone yesterday. With VM, I get NO signal. My phone disconnects and needs to be reactivated every couple days. I lost my internet for a while and called VM, after navigating my way through the HEAVILY automated phone system (putting in my phone number 3 or 4 times) I finally was talking to a person and what was the first thing they asked? What my phone number is. I told them my problem and they said it sounded like a phone problem, so they were going to switch the phone out. I was frustrated. I had already gotten 3 warranty replacements for this phone as it was. The first one wouldn't charge, they sent me a second one, which would only charge when the phone was off, then they sent me one where the touch screen would lock up and then it wouldn't be responsive to touch on the entire screen, only on portions of it, which made it impossible to unlock, so this would be my 4th exchange. So they send me the new phone, I plug it in and NOTHING. I turn the phone off and plug it in, and what do you know it charges. I call them and tell them that ONCE AGAIN, the phone they have sent me is defective. They tell me they will make notes in my account and apologize and say they are sending me a new phone, they verify my address and tell me I should get it the next day. Next day comes and goes. Two days, three days, four days later I call and can't get through to anyone, so I email them. Due to high email volume, they will get back to me in 24 hours. 36 hours later I get an email telling me it was never sent and they need me to give them the address I want it sent to. ARE YOU KIDDING ME!? So I email them back and tell them its the address on the account, the same one I gave the representative on the phone and to look it up. I also tell them that I'm incredibly frustrated and upset. I get an email within a few hours, telling me how they are sorry that I am unsatisfied. YES. I am UNSATISFIED. I'm LIVID. That may go a bit beyond. I hope that once I get this new phone I can sell it and make at least SOME of the money I flushed down the toilet back. I will NEVER use VM again, and I will warn against them EVERY chance I get. STAY AWAY!!!
- 2.0 overall
avoid the troubleBy Aeriel Garagely IV, posted: Feb 12I have the monthly no annual contract and it was a good deal for me to get 300 minutes and everything else unlimited until they decided to cap the data plan at 2.5GB. Which is a lot but, I like to listen to Pandora on my phone a lot, watch videos, and look at web pages often and now I will be unable to do so without being charged. Not only is this very frustrating but pray that you never have any problems with billing or ever have to deal with customer service because it was the worst I've ever had to deal with. I had an issue with their online payment and it appeared that I had 13 pending transactions on my bank account. Of course these were all dropped but I at the time was freaking out. I called several times to try and get a clear explanation and some reassurance I wasn't going to get charged and everyone that I spoke with were very unhelpful and none of them acted like they knew what the hell was going on. I even asked to speak to a supervisor or manager in charge several times and I was hung up on at least 7 times. The only reason I stayed with the company was because it is cheap for me and easier than switching. Now that they are not offering unlimited data, I am now price shopping around for other companies.
- 1.0 overall
Just awful...By Dan Hulseapple, posted: Jan 12Pros: If you're one of those people that never drop your phone, the Intercept and Rumor Touch work decently. Cons: Literally everything else. The customer service blows. They make it impossible(not exaggerating) to speak to an actual person when you call, but on the extremely off chance that you do get a live person they are absolutely no help, I swear you could probably get more from the automated help. Not to mention it will take you 3 hours just to figure out how the hell to put minutes on it. The service itself is bad, plain and simple. In a 10 mile radius, you'd probably have service for about 4 of those miles and if you plan on traveling on a back road? Forget about it. And the phones themselves are unresponsive at times. They try to convince you that it's a good deal but really, unless you plan on staying in the same place for the rest of your life, do not get Virgin Mobile. I switched to Verizon yesterday and it is already a much better investment than in the joke of a phone service: Virgin Mobile.
- 1.3 overall
Awful Customer ServiceBy Austin Brown, posted: Dec 11I have been sitting here simply trying to add minutes to my phone using a card i had bought at the store for over 30 minutes and have made several attempts to speak to a live person. There is no way to speak to an actual person when calling customer service and the automated services will not recognize my phone number. Upon calling the *729 number, which is supposed to be the simple way to add minutes, the call disconnects at 14 seconds in and this is the case for the past 30 calls I have made. The phone itself works great, I just can't use it because none of the ways of making payments will work properly.