Jabra BT5020 Executive Bluetooth Headset

Product features

• Ultra-slim, discrete behind-the-ear mono Bluetooth communication headset
• Multipoint connections, allowing simultaneous connection to phone and PC
• Optimized wind noise reduction; vibrating alert option; AutoPair functionality
• Up to 10 hours of talk time, up to 300 hours (12.5 days) of standby time
• What's in the Box: headset, AC power adapter, USB cable, printed operating instructions

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Product description

User reviews

  Junk, 2009-10-07
I bought the BT5020 based on its' Best Buy recommendation from Consumer Reports. I'm very disappointed with my decision. The headset broke after a few weeks of gentle handling - the earpiece literally fell apart when I picked it up one day. Absolutel junk. I'm going back to Motorola.

 

  Above average Bluetooth headset, some confusion concerning features, 2009-08-09
Briefly, the BT5020 Headset is Bluetooth 2.0 compliant and it is compatible with Bluetooth 1.1 or higher devices. It was easy to pair with a cell phone and we experienced no major issues using it. My wife, a heavy phone users was able to wear and talk trough the BT5020 for hours without experiencing any discomfort.

With one exception which I will discuss below all the specs listed in the Amazon's fact sheet are accurate and I see no reason to retype them as part of this review. I should add that the BT5020 'remembers' up to 8 paired devices and, according to the manufacturer, it can sustain connections with 2 devices at the same time. I did not test this feature.


What you get:

- The Bluetooth headset itself.
- 110-220V charger
- Short USB (Type A/Micro-B) cable for charging off a computer.
- Small Quick Start Guide with graphic illustrations showing buttons, pairing and how to wear it.
- 2 silicone gel earplugs to be used with the headset.

What I liked:

- Comfortable wear.
- Light weight.
- Long battery life.
- Short charge time.
- Flexible charging options (charger or off a PC via USB)
- Relatively good quality sound - I did read the other reviews but my wife is very pleased with the sound quality and she's a heavy, constant user.


Issues:

- Lacks a storage case.
- There seems to be no way to replace the headset vibrating on incoming calls with maybe a beep. My wife likes the vibration feature but I can't stand it and I would have rejected this if it was for me.
- Seems to be a subset of a Jabra product with one essential component missing (see below).


Unbundled item:

The Amazon page states lists among features the following:

"Multipoint connections, allowing simultaneous connection to phone and PC" and "The headset features Jabra's Multipoint connection functionality, enabling it to be connected to two devices at the same time--such as a PC and a phone, or music player and phone."

The above apply to a product named "Jabra BT5020 Multiuse WITH BLUETOOTH HUB". I could NOT find a listing for the plain BT5020 at the Jabra Web site, indicating that the product was either discontinued or that this 'exec package' offer is not part of the official Jabra product line. For THAT product (Multiuse with Bluetooth Hub), the specs page states correctly that "It connects wirelessly to your Bluetooth mobile phone and simultaneously to your corded desk phone via a discreet Bluetooth hub for ultimate convenience and ease of use with none of the hassle of changing headsets."

It should be well understood that this package does NOT include the Bluetooth Hub.


Rating:

As Bluetooth headsets go, this is a good one and my wife will keep it. I will subtract 2 stars for the lack of a case and the unnecessary confusion created by the inaccurate claim of it being able to be paired to 2 devices simultaneously.

 

  Jabra doesn't fit, 2009-08-01
the most uncomfortable device I ever bought. returned immediately. jabra forgot how to do it on this one

 

  Looking for a new headset, 2009-07-13
After owning this headset for the last six months, I am rather disappointed. I should have watched the video reviews before I bought the item. Just as one of the reviewers said, the earpiece that actually fits in the ear is coming apart. Also, the noise reduction does not work so well -- if the car you are driving experiences moderate road noise, the microphone will pick it up. Most of those who I called while driving said they could not hear me.

For the first few months, this headset was great, but now I will be buying something else.

 

  Decent headset, 2009-06-08
This bluetooth headset is pretty good. It is comfotable to wear all day after a couple of days of getting used to it. My wife sometimes says that there sounds like there is background noise like a wind even when it is dead quiet around me but she can hear my voice clear, but she is easily irritated by those little things. Listening on my end it sounds almost perfect. I bought a Platronixs voyager 510 after I bought this one to see if it is any better but I think I prefer the Jabra. The Jabra looks better, I can hear a little better with it, and it is much more comfortable. My wife said she thought the sound on the voyager was slightly better especially outside but there still was some background noise in it as well. The Voyager really bothered my ear after a while also. With both of them though I can set my phone down in the kitchen and walk through most of my house and it still works fine.