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T-Mobile USA experiencing nationwide network troubles

T-Mobile USA experiencing nationwide network troubles
Posted Tuesday, November 03, 2009 by Aaron Baker     
Views: 6284

T-Mobile

Though data service appears to be largely unaffected, reports have poured in regarding a nationwide T-Mobile voice outage.  Earlier in the evening, T-Mobile officially acknowledged the service challenges, issuing the following statement:

T-Mobile customers may be experiencing service disruptions impacting voice and data. Our rapid response teams have been mobilized to restore service as quickly as possible. We will provide updates as more information is available.

At approximately 9:10 PM EST, T-Mobile issued a second statement:

"We're making good progress restoring voice and messaging service to affected customers. At this time, approximately 5 percent of T-Mobile customers are experiencing service disruptions. Issues began at approximately 5:30 pm Eastern time. Our rapid response team is working continuously to fully resolve this disruption. We sincerely apologize for the inconvenience that this has caused our customers."

Though my review units were down earlier, they appear to be back to normal.  Are you still having service issues?  Let us know.

Via: PhoneScoop, TmoNews

All about: T-Mobile
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Aaron Baker
Aaron Baker
With a six-year career spanning across several channels in the wireless telecommunications industry, Aaron Baker has a unique perspective of mobile technology and its relevance in today’s...

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Comments on this Article

Profile image icon for rhomaion
rhomaion @ Nov 5 11:55 AM
Hmm look at that, another gsm network that is going to cripple in populated areas but their network can't handle smartphones. Good thing I switched from T-Mobile to go get Verizon.
Profile image icon for CamanoPig
CamanoPig @ Nov 4 10:53 PM
I've got full data/web on 3 phones. I've never had any data, messaging or voice interruptions... must be my location.
Profile image icon for dblake75
dblake75 @ Nov 4 10:47 PM
that sucks for the people that have t-mo phones
Profile image icon for bobbylight21
bobbylight21 @ Nov 4 8:33 PM
problems in vegas.
i had to wait two hours before i could call.
i was so mad.
it was cold outside:/
Profile image icon for srkwil
srkwil @ Nov 4 2:19 PM
Gotta love having Google Voice as an alternative when the network is down. =)
Profile image icon for htcfan009
htcfan009 @ Nov 4 2:19 PM
I didnt have a network signal so i couldnt call or txt for 2 hours or so. Although it didnt bother me as much as other people.
Profile image icon for rhombot
rhombot @ Nov 4 11:25 AM
my service was out for 3 hours or more.. :( ..for the money that we pay for over priced services they should at least hook us up with something...gift cards maybe?? :)
Profile image icon for circles927
circles927 @ Nov 4 11:18 AM
i didn't have any issues with my blackberry last night or today. but i can imagine it did suck for sidekick users. what i don't get is the class action against t-mo instead of microsoft. from what i heard the sidekick issue was something with microsoft not t-mo.
Profile image icon for bronxbebe4488
bronxbebe4488 @ Nov 4 11:08 AM
Now you know what it feels like to us Sidekick users having an outage. We're still having issues with them, plus an OTA has been sent out I got mine yesterday didn't do anything. Hopefully that didn't have anything to do with the outage.

I'm getting the new new BB 9700 to replace my SKLX09. No matter what I use there will be issues but I don't trust MS/DANGER.
Profile image icon for circles927
circles927 @ Nov 4 11:06 AM
i agree! just cause service is out for a little while doesn't mean you deserve something for free. people can be so damn petty! i remember a couple years ago when i had at&t i always had outage issues, dropped calls, texts didn't work so on & so on & so on. but my god. cell phones & networks are man made. they're not perfect & they do go down every now & then.
i say if people think it's the end of the world cause they can't text for an hour. go make a network that's 100% secure & never goes down.
Profile image icon for Minnesotabrute
Minnesotabrute @ Nov 4 10:39 AM
Voice, Data, and texting all down in minneapoils. Also whenever someone tried calling me they'd just hear the busy noise. Just got Voice and texting. Data is still down.
Profile image icon for PDXMatt
PDXMatt @ Nov 4 7:05 AM
Service is restored. I am a little tired of seeing "OMG I couldn't text for 30 mins. I demand a free month!!!"

"T-Mobile confirms it has fully restored voice and text/picture messaging services for customers affected by intermittent service disruptions on Tuesday. About five percent of our customers across various geographies were affected for much of Tuesday evening, and by late Tuesday PST their service was restored. Our sole focus has been restoring full services for all customers; we are now investigating the root cause of the incident. We sincerely apologize for the inconvenience that this has caused our customers.

Via T-Mobile.

Don't call T-Mobile and demand free a phone. All carriers have problems. That's just the nature of the technology world that we live with in.

Profile image icon for Vincent-Mosley
Vincent-Mosley @ Nov 4 4:50 AM
almost everybody from D.C. up to new yourk wasnt gettin calls or texts all damn day. alot of ppl sayin dis was their last straw with tmobile. ppl said thier gonna be cancling thier accounts nd switchin cuz their fed up wit tmobile and at&t
Profile image icon for Adriannn
Adriannn @ Nov 4 2:57 AM
i couldn't text, Miami FL
Profile image icon for Melissa Navarrete
Melissa Navarrete @ Nov 4 1:19 AM
This was painful!! I was trying to use my new Cliq and I couldn't make and receive calls and texts for about 3 hours!! The Internet was working, but I didn't needed it at that moment.. Then I received all the texts I couldn't get earlier..
Why don't you answer?
what happen?
are you ok?
are you mad?
aghh
Profile image icon for Gree30
Gree30 @ Nov 4 1:02 AM
yes i am still havin service issues been havin them since last week what da hell is goin on??? i can browse da web but dats about it
Profile image icon for Galen20K
Galen20K @ Nov 4 12:14 AM
At least T-Mobile LETS its Customers know when there's an Outage and whats happening, ATT just doesn't say anything and Hopes its Subscribers don't notice it.
Profile image icon for mahertamim
mahertamim @ Nov 3 11:59 PM
texting problems here in Columbus, OH
Profile image icon for k1ngxj4m35
k1ngxj4m35 @ Nov 3 11:06 PM
los angeles, ca problems in sending/receiving phone calls AND texts since 3 p.m til now

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