ALLTEL U Prepaid user review

Cons: incoming calls fail to reach me, customer service is unhelpful and gives incorrect information

Summary: Got this plan because a postpaid plan was just way more than I needed. I only make a few minutes of calls per week--Most of the time it's me calling my wife to check in, or she's calling me to pick up something on my way home. This seemed like the ideal package. And at first it was.


Then my wife discovered that she can't call me: She calls my number and all she hears are clicks. My phone never rings or makes any indication of an incoming or missed call. Callers get a message saying I can't be reached (I don't have voicemail). We can do this experiment when I have the phone in my hand and it shows I have good reception.


Then the "joystick" on my phone went dead. I was within the 1 year warranty. I took it to the store, waited in an interminable line to have someone tell me that my prepaid phone wasn't warranted. As politely as I could, I pointed out paperwork that said it was warranted. Then they told me, "Oops. Our bad. Yes it is warranted. We have to send it off for two weeks." Grumble.


Two weeks later, I still have no phone. I call the local number to check up and get the offshore call center. They can't help me. I go back to the store (get there before they open this time) and am now told that it takes 4 to 6 weeks for a repair.


Beware. You get no more than what you pay for, and sometimes you don't even get that.