ALLTEL U Prepaid user review

Cons: Minutes expire now
Customer service is poor
Charged for checking voicemail from another phone
Charge you .75/day even the days you don't use your phone

Summary: Buyer Beware! Alltel changed the plan to include expiration dates! Now when you purchase minutes you are given a time when they would expire. Apparently, this is not across the board. My parents have the same plan and plan does not expire. When I called customer service three times, finally I was told the reason was because I signed up two days after the policy went in place! My rep did not know this at the time, but my minutes still expire! I went to refill my minutes at a store so that I could put a smaller amount on my phone than what you are allowed to online. That rep handed me a customer survey, which I answered when I got home. Today I receive a voicemail on my prepaid phone telling me to call them back. I did not even give them my prepaid or home phone number. Now I have to pay for all those minutes. I sent an email to the company and got a canned response back that had nothing to do with the email. Also, every time you call customer service and give your prepaid phone number, you are passed off to another call center located overseas (I think).
So do your research before committing!

The only good thing is that they have decent phones to choose from if you go to an Alltel owned store. There are stores out there that are allowed to sell alltel, but are owned by another company and provide shoddy service and try to tell you that you can't choose any phone provided. With prepaid you are allowed to choose any phone that postpaid customers have, so don't let any rep tell you otherwise.

Another positive is that you can add .1 to your plan. I haven't tried this yet, but I will probably try this in two months when I have to add more minutes if I am still with them. However, be warned that you are charged tax on the "minutes" that you buy.