ALLTEL Wireless User Reviews

Pros: None over any other cellular company

Cons: Plans and phones are more expensive. In my opinion practices are unethical and very anti customer oriented.

Summary: I bought a phone which was still under warranty when it broke. We went to the Alltel office and they informed me that we would receive a replacement phone in the mail which we did. After receiving the replacement phone we went back to the Alltel office to have it activated. The replacement phone did not work either. We returned to the Alltel office and they again told us we would receive a replacement phone in the mail which we did. After receiving this phone we again returned to the Alltel office to have the new replacement phone activated. At this time we shipped both non working phones in the same box back to Alltel. They received the package by their own admission. The next thing I know I am being charged $599.99 for a used phone and $49.50 in taxes for a total of $649.49 for, and I repeat a used phone. I contacted Alltel and they said they only received one phone. I explained to them if they got one phone they got both phones as they were shipped in the same box. They said I should have sent them in seperate boxes. It messes up their system to send in one box. I have spoken with them 4 times about this situation. In the meantime they have shut off my service for a phone in which they have received and I do not owe for. Not to mention my phone was shut off 15 days into my billing cycle but yet they want to to pay for the whole month when they shut off the service because of their own stupidity and ineffective business practices. In effect breaking our contract. Yeahh for me. I have been a customer for 11 years with a phone bill of over 200.00 per month and this is how I was treated. Please use another cellular company to avoid this type of ordeal that I have experienced with Alltel.

Pros: The only pro is the price of the plans and the my circle where you can call 10 people of your choice for free.

Cons: The cons are the fact that you have to pay full price for your phone if ur phone breaks. My friends use verizon and tmobile and although they didnt get completely free phones, they didnt have to pay retail on them. Another BIG CON is the fact that if you get any smart phone like a blackberry, you have to get a blackberry plan which costs 45 dollars a month. I learned this the hard way when I broke my phone and got a blackberry phone, they started charging me 45 dollars a month. I called them and

Summary: The cons are the fact that you have to pay full price for your phone if ur phone breaks. My friends use verizon and tmobile and although they didnt get completely free phones, they didnt have to pay retail on them. Another BIG CON is the fact that if you get any smart phone like a blackberry, you have to get a blackberry plan which costs 45 dollars a month. I learned this the hard way when I broke my phone and got a blackberry phone, they started charging me 45 dollars a month. I called them and asked them why they didnt tell me about this before when I activated my phone, and they said that it wasnt their fault. So yeah, if u want cheap service without an all round carrier go for alltel, or else dont waste ur money behind it.

Pros: I don't have any pros

Cons: Everybody fall al over you until you have a problem

Summary: I have been a customer for over 13 years. No problems. I upgraded last year and all of a sudden I cannot get signals where I could always get them before. I tried over and over to get some solution to this problem and encountered the rudest group of people I have ever met. Not one was willing to even try until my 6' 2" husband went in and threatened them. They had been verbally abusive to me on several occasions. When my contract is up, I will never use Altell again

Pros: at times, reception can be good

Cons: impossible to get out of contract, website is clumsy and not updated well, high priced plans

Summary: Do not use Alltel wireless and avoid their predatory business practices at all costs. Unlike many major carriers, they do not allow you to get out of your contract if you move to an area with no Alltel service, nor do they even attempt to work with you. Their solution to my problem was to "just ride out the rest of your contract even if you never use the phone." Why pay for something that you aren't going to use? The reason for this is so that they continue to make money off of you. Deal with any other company first before going to Alltel, please!

Summary: My daughter was shocked by her Motoroloa E815 phone. She did not have it plugged into a phone charger, she doesn't have one for her car.

I went to replace the phone at Alltel. I have paid insurance on this phone. The attendant at the store checked for water damage and there was none. They made me call the insurance co. for approval. They approved.

The Alltel store, by company policy, would not sell me a different phone. They said they have the E815 in stock so therefore that is the one I would have to take!!!!

I contacted Motorola and they replaced the phone with a different model. They are looking at the old phone to see what caused the problem.

MOTOROLA IS FIRST CLASS!!!!

There are not enough negative adjectives to sufficiently describe Alltel. The short statement is;

ALLTEL STINKS!!@#$#@$@#$

Pros: Great customer service, good response time, good coverage, great plan

Cons: none to date

Summary: I manage a 35 line Alltel cell account for our company. We have a great customer service rep and all my requests are answered in a timely manner. She explains options and gives us great service. To date, we are exceptionally pleased with the plan and service provided by Alltel.

Pros: Great reception, great customer service, fair pricing

Cons: See below.

Summary: Alltel has gone a LONG way in providing the best coverage area for Western Michigan. Buying a quality handset will get you coverage nearly everywhere, as an avid outdoorsman, 2,300 miles of mtn biking in a three county area, I get way off the beaten track and with a simple Razr have been able to share images back to my newspaper website using MMS. I'm in the market for a smartphone and am testing a Palm 755p. After checking on the Palm site I made sure the phone had the feature. After getting the phone and using it for the weekend. I love it except they don't allow MMS using the Palm. They allow email, but here's why that doesn't work. I manage a website, three actually, and I have users who send me picture messages that I then pass thru to the site. If, big if, if I can get them to change to emailing me photos there is the issue of the 6-8 additional attachments, Alltel logos and disclaimers that I can't strip out of the email. So now I'm looking at the HTC touch, which, inexplicably they allow MMS on... Please be smart and let the 30 buck a month data users pick how they want to text message.

Pros: Good service, quick replacement of warranty items.

Cons: Bad customer service.

Summary: I got the Samsung Hue for $20 with a 2 year contract about 4 months ago. The charger is in a very awkward position and is used for both the charger and headphone jack. I hook my phone up to the charger every night as I assume most people do. Well, a couple weeks ago the phone stopped recognizing it was hooked to a charger and would not charge. Alltel sent me a replacement very quickly.(this was also broken and they replaced it as well) A week later I received my original phone back at my house. They said it was out of warranty because of "physical damage". The phone is in perfect shape except for the jack, where you must plug your charger. So now my option is keep the original that won't charge the battery, or buy the replacement they sent me for $160(I only spent $20 on the first one). I think I'm gonna go with option C which is break the contract for $200(40 bucks more) and get Verizon and a brand new phone for free. I guess I feel that good customer service would be recognizing I didn't beat this phone up (I merely used it as it was made to be used and the jack got screwed up) and letting me keep the new phone. Only in a perfect world I guess.

Pros: 2 local stores in my area

Cons: The local service people are not very nice to you when you go into the store.

Summary: I wanted to upgrade to a better phone for my hearing impairment. I can't do this unless I pay full retail price for the phone & If I do this I have to pay $200.00 to end our contract. Right now I am using a microphone attached to the phone & I can't get a new one of these because I gone through 3 of these since we have been with them.

Pros: Local Alltel Store very helpful & concluded many billing errors that customer service number refused to handle.

Cons: poor customer service at the toll free service center number. Inflexible and do not stand behind what they promise.

Summary: Been customer since 2001. Moved in 2006 & quality of service poor in new area. Constantly charged roaming charges every month & when contract was completed was charged additional 3 weeks, since billing date didn't coincide with end of contract.Alltel refused to pro-rate charges even when I was told prior to end of contract they would. Changed to Verizon-very happy.