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ALLTEL Wireless User Reviews



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ALLTEL Wireless
3
3.1
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Why Choose Alltel??

Overall Rating:
1 out of 5
By: Kayla Lamers on Friday, June 12, 2009
From: Kaukauna, WI (United States)
Experience: 4 Years
Pros: I have an add a line phone so its cheap

Cons: bad customer service, lies, contracts, lies, employees don't know what they are talking about.

Summary: I have had Alltel for 4 years it started out ok except when it came to get a new phone when mine broke before my contract was up. My phone litterally split in 2 and they told me i had to pay full price for a new phone and i told them i didnt want a new phone and i wasnt paying the bill for the 2 months i didnt have a phone and they tried to take me to court on it and i won.

And then i add insurance on my bill after that phone broke got a normal flip lasted about a year and 3 months before it wouldnt stay charged anymore and the buttons hardly worked, but had 3 months again with out a phone because cant get a new phone at a reasonable price until 3 months before your 2 years is up. Then my 3rd phone was my favorite phone i loved it of course it was out of stock.

So after my tragic accident my phone was in a million pieces so it didnt work explained my accident with insurance on my phone they refused to work with me to get a new phone i was willing to pay th $50 for a new one but that isnt what they wanted they wanted me to pay $300 for a new one because i had just gotten the one that was wrecked in my accident. So i actually backed down for a little bit then went in to corporate office and rose a little hell cause i was honestly just getting fed up.

And seriously if i wasnt on a plan with my parents and only had to pay $30 a month for my phone i would so go somewhere else but now were on the 4th phone the cool LG Scoop esspecially made for texting with the cool slide out keyboard... ya ok it would be cool if ya could text on the keyboard with out it taking a pause every minute and if the buttons actually worked.

I have been into the corporate office 75 times since march of 09 complaining about this phone no one seems to give to hoots about THEIR CUSTOMERS SATISFACTION...in my opinion when you are giving up $50 of your money to get a new phone to replace the problem ya had with your recent one you shouldnt have to get the same phone as you have you already know what is going to go wrong with it after only having it 3 months.

Plus the LG Scoop got a recall on it for delay of texting and call dropping but you think Alltel could let anyone know that when they ask why the phone isnt working no they keep it to their self because they dont want to DEAL WITH THE CUSTOMER...FIGURE THAT ONE OUT. I honestly hope Verizon will better serve the Alltel customers cause after reading all these other reviews I realize that i am not the only not liking Alltel lately.

1 out of 1 people found this review helpful

Been with Alltel Since '97

Overall Rating:
5 out of 5
By: J M on Saturday, April 25, 2009
From: Lynn Haven, FL (United States)
Experience: 12 Years
Pros: Good service, competitive rates, decent phones.

Cons: "Charge card" rebates. Doesn't have free or $1 phones anymore. Not sure how the Verizon buy-out will impact them.

Summary: I've never had any problems with Alltel. Back when I first looked for a cellular provider they were the only company to offer family plans with decent rates. I've never had a problem with getting rebates and I've gotten several. All of the people I've dealt with were nice and helpful. They even bent the rules to get me warranty coverage on a phone and on another occasion to get me into a plan that better fit my needs. I was disappointed when the last rebates I got came in the form of charge cards, which meant I had to spend the money. The cards can be a hassle too.

0 out of 1 people found this review helpful

Here's The Deal

Overall Rating:
5 out of 5
By: Matt Jablonsky on Monday, April 20, 2009
From: Ashland, WI (United States)
Experience: 4 Years
Pros: Best service in remote areas, Great customer service, Improved rebate program, Did I mention best remote area service?

Cons: Verizon bought them...

Summary: Here's the thing...

When you order your phone online, you are forfeiting your right to good customer service. If you handle things through an agent they will not be able to help you because you purchased through a third party, and we all know there are far more agents than retail stores.

Having worked for Alltel for the last three and a half years I will say I'm appalled that some of you had to go through those kind of experiences, but it's up to you to escalate the situation to get what you need taken care of.

The thing so many customers fail to realize, is that for the reps there is always another customer in line, so yes there are times when things get lost in the shuffle but if you don't care enough to follow through on your issues, why should we?

The rebate process has been drastically improved although once again I'll say if you didn't get your rebate, it's YOUR fault. If you're not getting anywhere with email, wouldn't you think there's a next step you should take? Come in to see the rep. I have personally secured over 500 mail-in rebates for my customers when they were initially refused, there's always a way, are you willing to find it?

Bottom line, we offer the best rates for the best service around. Sure T-mobile might have lower prices, but I assure you Alltel will work in more places. It's just a crying shame Verizon bought us out...

0 out of 2 people found this review helpful

No Rebate ever recieved from Alltel

Overall Rating:
2.3 out of 5
By: C Lynn on Wednesday, March 18, 2009
From: Manhattan, KS (United States)
Experience: 6 Years
Pros: The LG scoop has a nice keyboard but the phone is not quality made as you may think.

Cons: I followed the directions to the tee to received 50 dollar rebate last October 2008. It is March 2009 and I have not recieved a rebate yet.

Summary: To buy a new phone they added 2 more years to my contract. If I could have done it over again I would have waited until the contract was over and buy one of those...use as you go phone or buy a one year contract somewhere else. I am really tired of 2 year contracts. I would really like to go down to one phone and not have two for right now. I emailed Alltel about not receiving the rebate and no reply. From what I have read this seems normal. I feel Alltel is really not customer friendly and it will show in sales in a couple of years when people decide to go somewhere else. I don't see a future in Alltel.

3 out of 3 people found this review helpful

Rebate Scam

Overall Rating:
1.3 out of 5
By: Ray Nanney on Friday, March 13, 2009
From: Danville, VA (United States)
Experience: 6 Years
Pros: Great sale pitches.

Cons: No company integrity. Use customers as stepping stones to further riches. Promises are seldom if ever fulfilled. Delivery dates a joke. Prevarications to customers numerous and lies backed up by more lies. Please, people stay away from ALLtel.

Summary: Been with Alltel 6 years. But no more when my present contract expires. I have six phones and all will be taken to another company. I have in
the past submitted 4 rebates. Only one of the four have been paid. I am not stupid. All required forms and info have been mailed and remailed but no rebate. The concept is if you are gauged and hassled enough you will give up, say to "H" with it and the company never pays the rebate(s). Funds remain the company account.

1 out of 1 people found this review helpful

Don't waste your Money or time!!!

Overall Rating:
1 out of 5
By: Craig Jones on Monday, February 23, 2009
From: Lubbock, TX (United States)
Experience: 99 Days
Pros: Been a customer for 6 years... I guess that doesn't mean much anymore these days

Cons: Bad company policies, hidden contract obligation even after contract expires.

Summary: Do not sign up service for Alltel!!!! Let me give you some background. I was a 6 year customer, always paid my bill on time. But when I had to cancel after my contract expired here is what occurred. Apparently their contract has fine print stating final bills are not prorated.. I'm not under contract anymore, but because I canceled in the middle of a contract I still have have to pay the full month which for the life of me can't find out how this is legal. How is it that when a contract expires and I am still obligated to pay after I cancel. I guess the world will never know. Any Case never sign up, all Cell phone companies are crooked don't get me wrong but this one is the dirtiest of them all.

1 out of 1 people found this review helpful

Good service

Overall Rating:
3.7 out of 5
By: John Schuster on Sunday, February 22, 2009
From: Scottsdale, AZ (United States)
Experience: 4 Years
Pros: price of phones & plans are very reasonable also my circle saves mins. used.

Cons: 2yr phone contract....like all the others.

Summary: Nice to be able to change plans when needed, but your locked in on your phone for the contract, would be nice if they would prorate your contract, maybe after the Verizon merger things may change.

reception good, prices very high

Overall Rating:
2.7 out of 5
By: ashley young on Monday, February 16, 2009
From: raleigh, nc, NC (United States)
Experience: 4 Years
Pros: Good Reception call wise

Cons: High Prices, Rebates take forever, verizon merging with alltel and there will be no more my circle, verizon plans are VERY EXPENSIVE

Summary: I've had alltel for about 4 years now. The reception has always been great for me no matter where I go, and I've only had a few dropped calls.

I recently got a BlackBerry Pearl and would have to say this is when stuff started going downhill. I was told I should get my rebate within a certain time frame and it never came.. I did get an email saying it had been processed and would ship within 15 days and 2 months later I still didnt have it. I contacted their rebate center and the rebate center said it just shipped out like 3 days prior.. so why did I get an email 2 months before saying it was going to ship in 15 days? I waited ANOTHER month and still no rebate.. called the rebate office AGAIN.. and they claimed it NEVER shipped, even though I told them the time I called before, they said it had.. Ridiculous, 4+ months and still no rebate.. I called alltel and complained about the situation and they called the rebate company on 3way and the rebate company sent me another check and I got it within a week.. although I still have never gotten the 'original' one they sent out.

I have my blackberry set up to receive emails from my AIM/AOL account, I will send myself emails some times to remind me of errands I have to do during the day.. and some times it takes about 4+ hours to show up on my phone, ridiculous.

I pay $89(comes out to $110 after all the darn taxes they add on and phone insurance) for 500 anytime minutes, nights and weekends starting at 7pm.. unlimited net, and texts... but compared to other wireless carriers such as Sprint.. you can get unlimited EVERYTHING for $99... so why am I paying $89 for 500 mins when I can get unlimited everything for $10 more with sprint?

I would also like to note that verizon and alltel are currently merging, and once my contract with alltel ends, I'd have to get a verizon contract with a verizon plan.. and I use A LOT of minutes with my circle from alltel.. verizon has nothing like this.. so I'd be using a lot of anytime minutes and my monthly bill would be about $150 a month.. BEFORE TAXES!!! What the crap... no thanks! bye bye alltel/verizon

1 out of 1 people found this review helpful

EXCELLENT EXPERIENCE IN OMAHA, NE

Overall Rating:
5 out of 5
By: Brian Schwinderman on Sunday, February 15, 2009
From: Omaha, NE (United States)
Experience: 8 Months
Pros: My Circle, Blackberry data service, excellent customer service, coverage area, wireless card for laptop works in and out of town.....

Cons: Being bought out by Verizon.

Summary: 8 months ago I was about to take advantage of my 15 day trial period becuase I wasn't satisfied with the calls I had lost, the lack of internet I was getting and misleading info. However, I changed my mind when they bent over backwards to save me. They found that I was on the wrong plan, upgraded me to a Blackberry Pearl with NO extra charge, credited my bill back A LOT and spent an hour+ teaching me how to use the phone. I have been 100% satisfied ever since. I go out of town every other weekend and my cell and my laptop have excellent coverage everywhere I go. Last summer I went to the Sturgis Bike Rally in SD and heard other bikers complaining about lack of cell service, but my Alltel was working fine. Love my phone, my wireless card and the network. Other people complain of rebate problems, but I got mine back in about eight weeks. So far all is awesome!

Atllel can be a hassle,but there is a good side!

Overall Rating:
3 out of 5
By: Key Thomas on Sunday, February 01, 2009
From: Marietta, GA (United States)
Experience: 2 Years
Pros: Great plans,ok service,price is reasonable.

Cons: Can't get A Smartphone without a certain plan,they charge a lot of taxes,customer service can be pretty good,but can be a pain.

Summary: I have been with alltel for two years and when I first got my phone they were charging me twice for the same number. I guess someone else had my number when I first got the phone. They thought I was going to pay for both,but after about two months everything was straightened out.There are no stores in Atlanta,GA area and you have to drive a hour to get to an actual store which is in Newnan. However what I love about Alltel is their my cirlce whoever thought of this certainly gets my vote. I also hate the fact that Veriozon Wireless has bought them out. This really sucks..but they have given the opp to keep our plans...


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