Pros: Good service area.
Cons: Everything else.
Summary: In light of what's happened recently with our Alltel phones I feel as a service to the community to write a descriptive review.
We purchased a family mycircle plan 3 months ago with alltel. It had three phones. 2 of which were the new car shaped cellular phones, and one was the new and wonderful (sarcasm) Wafer.
We got them home and immediately within 20 minutes of being activated my brothers phone (the car shaped phone) began receiving hundreds upon hundreds of gay, derogatory text/pic messages. Obviously the phone number given to that phone had been someone else old number, who had made the mistake of signing up with god knows what. So we had to call the company (Alltel) and explain the situation. After talking with them they said it was not a problem and they would give him a new number, and credit back the text messages that were received.
After that happened I realized my phone (The Wafer) had a well known defect. Whenever you talked to someone both you and that person heard a constant loud echo of themselves/yourself. So finding this out, as it's unignorable I called Alltel. I explained my situation.
They agreed that the phone did have a defect and that they would be happy to send me a new phone comparable to the previous. I selected a GREEN LG8600 AX. They told me this would be a free of charge exchange, that I would receive my new phone within 2-3 Business days and it would have a return label to send the previous phone back to them so we would not be charged for it. So I did receive it and I sent it back.
Less then a month later we see a bill for an insane amount of text messages and the wafer phone that was already sent back to them which they received.
Assuming this was a easily correctable mistake, we called them, and once again explained the situation. They agreed that it was a mistake, they had receieved the phone back, and that they would adjust the bill to fix both the phone, and the text message issue.
A couple weeks go by and all three of our phones are mysteriously disconnected/turned off. We call Alltel asking them what the deal is and they tell us we have unpaid bills of approx. 700 dollars. They tell us it is from the text messages and the phone, that should have already been taken care of. So we explain yet again to this new person the situation, we write down their name and badge number, and time that we spoke to them. This person tells us as well that they see where the phone was returned, that they had made a mistake and that they would adjust the bill that it was not a problem.
Couple weeks later SAME THING HAPPENS YET AGAIN. We call in AGAIN. We explain AGAIN. We write down name and badge number AGAIN. They say AGAIN that it is a mistake and it will be fixed.
Couple weeks later (yesterday to be precise) 700 dollars is taken from our bank account, WITHOUT ANY AUTHORIZATION. Which overdraws us at the bank, and will make all of our payments we've sen
