Pros: Great service, large coverage area on the greater freedom or the nationl freedom plans, and great add on plans that save you a bundle.
Cons: A better selection of phones would be nice.
Summary: My husband and I have had Alltel for YEARS! As with any cell provider we have had some rough spots, but all in all the service had been dependable and from the looks of it, very reasonibly priced. We are considering a move to Missouri and I have been told there are no Alltel providers in the area in which we want to move, so I have been researching their main provider, Verizon! I really want to cry! They show to be the top rated, but how can that be? Theior prices and plans are less than great, and their service and coverage areas seem to be horrible. Our Alltel phones will pick up anywhere and anytime we want them to. Like others have said, we get service when friends of ours can't. I can keep my alltel phone and it be no different since I have National Freedom, but i won't have a local number... I think that would be better than having a crumy provider though!
PS- everyone needs to remember that ALL cell providers are going to make mistakes on billing from time to time and are going to have problems. You should always way the long term advantages and not the once in a blue moon mistake.