Pros: My Circle Plan, Cheap plan rates, discounts to military members, great customer service
Cons: no free roaming, not enough My Circle numbers
Summary: I have used Cingular and Verizon for the past 10 years and recently switched to Alltel. when I lived in Georgia, I had problems with both Cingular and Verizon to the point that I had to switch several times just to have a working phone. I recently moved to Wisconsin and had NO Cingular coverage. It took less then 10 minutes for them to let me out of my contract because of the lack of coverage. I then went back to Verizon and had great service except for the fact I could not call customer service from my cell phone. I was told that there were no Verizon towers in the area and I was using US Celluar towers. Several months went by and I continued seeing the Alltel commercials for My Circle. I finally called Verizon and they had no problem letting me out of my contract. Since going to Alltel, I have saved over $30 a month for my wireless plan. I have 1000 anytime minutes that my wife and I use and I have not went over 300 minutes at anytime. I think we talked over 3500 minutes that included My Circle and M2M. Now we have decided to move back to the south. I called Alltel and they advised that they do not have many locations in the south that are covered by their towers. When I heard this, I was scared that my phone was not going to work or I was going to get stuck with roaming charges. Alltel told me that they used Verizon and Sprint towers so I felt a little better. Since that time, I have traveled a great deal for job interview and have not been charged with any roaming fees. I have hit a few dead spots on the interstate and have had some dropped calls but nothing like I had with Cingular and Verizon. I think the My Circle plan is by far the greatest cell phone plan that has ever been created. I will never go back to Cingular or Verizon as long as Alltel has the My Circle plan. The only thing that I would change if I had my way is the number of My Circle numbers. I would allow each plan to have at least 15 numbers instead of 10. If Alltel added five extra numbers, then they would have the perfect cell phone plan. Either way, I am not going to complain because it is still better then all the others. And one other thing, their commercials are really funny and they work. I have told all of my friends in Georgia about Alltel but they are afraid that they will have problems and no stores to take care of them. If Alltel would push their product more in the south, they would own the cell phone market.
