Cons: rude customer service reps
Not standing behind their mistakes
Summary: I was going to switch to Alltel and set it all up one morning 2 lines new phones and so forth.
The phones were to be shipped in 4 days so a port of the numbers were to be done in 5 days after new phones arrived.....2 hours later my number was ported I called they said it was port by my request Duh! NOT...after all day on borrowed phones and running all over town at Alltel rude cusomers service reps request for a loaner phone and no such luck. The alltel stores and alltel over the phone and internet are all sub companies(beware)They said I had to call Att to have my number ported back to att. Not one person said they were sorry! So 530 that night I had it! I cancelled Alltel and ported back to ATT
They still charged activation fees and a early diconnect penalty charge. Then 4 days later they ported my other number after being told not too and the sevice was cancelled for 4 days already!?. They still wont refund my money. DONT GO TO ALLTEL People, they are rude, lie and cheat!
