Pros: Good service, quick replacement of warranty items.
Cons: Bad customer service.
Summary: I got the Samsung Hue for $20 with a 2 year contract about 4 months ago. The charger is in a very awkward position and is used for both the charger and headphone jack. I hook my phone up to the charger every night as I assume most people do. Well, a couple weeks ago the phone stopped recognizing it was hooked to a charger and would not charge. Alltel sent me a replacement very quickly.(this was also broken and they replaced it as well) A week later I received my original phone back at my house. They said it was out of warranty because of "physical damage". The phone is in perfect shape except for the jack, where you must plug your charger. So now my option is keep the original that won't charge the battery, or buy the replacement they sent me for $160(I only spent $20 on the first one). I think I'm gonna go with option C which is break the contract for $200(40 bucks more) and get Verizon and a brand new phone for free. I guess I feel that good customer service would be recognizing I didn't beat this phone up (I merely used it as it was made to be used and the jack got screwed up) and letting me keep the new phone. Only in a perfect world I guess.
