Pros: None over any other cellular company
Cons: Plans and phones are more expensive. In my opinion practices are unethical and very anti customer oriented.
Summary: I bought a phone which was still under warranty when it broke. We went to the Alltel office and they informed me that we would receive a replacement phone in the mail which we did. After receiving the replacement phone we went back to the Alltel office to have it activated. The replacement phone did not work either. We returned to the Alltel office and they again told us we would receive a replacement phone in the mail which we did. After receiving this phone we again returned to the Alltel office to have the new replacement phone activated. At this time we shipped both non working phones in the same box back to Alltel. They received the package by their own admission. The next thing I know I am being charged $599.99 for a used phone and $49.50 in taxes for a total of $649.49 for, and I repeat a used phone. I contacted Alltel and they said they only received one phone. I explained to them if they got one phone they got both phones as they were shipped in the same box. They said I should have sent them in seperate boxes. It messes up their system to send in one box. I have spoken with them 4 times about this situation. In the meantime they have shut off my service for a phone in which they have received and I do not owe for. Not to mention my phone was shut off 15 days into my billing cycle but yet they want to to pay for the whole month when they shut off the service because of their own stupidity and ineffective business practices. In effect breaking our contract. Yeahh for me. I have been a customer for 11 years with a phone bill of over 200.00 per month and this is how I was treated. Please use another cellular company to avoid this type of ordeal that I have experienced with Alltel.
