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ALLTEL Wireless user review



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1.3

Totally disgusted

By: debra g on Wednesday, October 15, 2008
From Charlotte NC (United States)
Experience: 10 Years
Pros: None

Cons: Billing for equipment
Doublebilling for charges
Contracts that aren't signed contract

Summary: I have been having a problem with my Alltel bill for months and have gotten terrible customer service. I give up. I have been billed for equipment I don't have. I have been told to go to the store - the store is not even in my town - to clear it up. Then a manager at the 800 number said he saw the store still is loaning out the equipment so I obviously didn't have it. He told me he would credit me then he didn't. Today I was told I would be credited but not credited for the taxes because those were automatic on the bill. I argued that I shoudl have never been billed for the equipment and got nowhere. I have been an Alltel customer for over 10 years but this does not seem to matter. And why doesn't Alltel have signed contracts?

1 out of 1 people found this review helpful


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