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ALLTEL Wireless user review



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5

Awesome Service

By: Dick Fitzwell on Tuesday, November 04, 2008
From Central WI (United States)
Experience: 4 Years
Pros: Awesome Customer Service. I rarely have to call up the CS, but when I do, they are always willing to work with me. I have been with Alltel since 2005, and it is 200% better than T-Mobile. Since I live in a small town, it's hard to get good cell phone service, but it's absolutely perfect here and all the way to where I go. My father is a truck driver & says theres barely anywhere that the service is zero bars. Their prices are also a good deal, and they will always let you know of promotions.

Cons: Alltel stores are not conveiniently located! I have to drive an hour one-way to get to an actual store--if you have problems and are required to go to a STORE, NOT AN AGENT, it's a hassle! Also, the agents usually have old phones even after they have been discontinued.

Summary: I won't ever change to a different provider unless they let their service go down the drain. I'm happy with my service & after my (new) 2 year contract was done on Oct 26, I got to get a brand new phone at the "new-customer" promo price. They really take care of their customers.


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