ALLTEL Wireless user review

Cons: The worst customer service I've ever experienced with a provider.

Summary: Alltel is just horrible, plain and simple. They have all these commercials on TV comparing them to the other wireless giants, but I would take T-Mobile over them any day. My boyfriend got 2 phones-one for me, one for him. Because he was the one who went to the store and purchased the phones, the account was put in his name. Since I pay the bills for the household, he wanted me to be an authorized user on the account so that I could call and find out whatever I needed to. They ALWAYS tell me they can't talk to me without him being present, even though he has repeatedly told them to tell me anything I want to know about the account I pay the bill on. In addition, they charge you for things they claim they have blocked. We have told them repeatedly to block text messaging on our phones, yet we still get charged almost every other month for unwanted text messages. My boyfriend tried to get some old games removed from his phone at the store so we wouldn't keep getting billed for those, and the CSR told us that he couldn't remove the games because the phone was "severely water damaged". The phone works perfectly-he can make and receive calls and there is no static, nor are their physical flaws on the handset--so you tell me how there is water damage? They are just not Customer Service oriented at all--they think their customers are idiots and they talk down to them as such. My circle is a nice feature but T-Mobile has that now too and I was much happier when I had their service..the only reason we tried Alltel is because my parents had had them for awhile and seemed please. I think that's because my parents don't use any features and only use their phones in emergencies. If you are a major cell phone user and know you will have to deal with customer service, I don't recommend Alltel to anybody.