ALLTEL Wireless user review

Cons: Customer Service, Unavailable phone feature options, dropped calls, lack of knowledgable employees...

Summary: I thought that since my daughter had Alltel and my AT&T contract was up that I would try Alltel. What a mistake! I went online found phones for me, my wife, son and daughter-in-law. I ordered the phones, which turned out to be on back order, which you aren’t told until the next day, so much for next-day shipping. The phones finally arrived when I was out of town on business. After I got home a week later, my son and daughter-in-law inform me that they can’t get reception in their house. I then find out that some of the phone features that led me to pick this particular phone have been disable by Alltel in order to keep me from damaging my phone, like I need them to tell me how to use my phone.

After a week I call Alltel to find out what I needed to do to return the phones and take advantage of the 15 day money back guarantee, I was told; “We are sorry to see you go, but this isn’t the right number to call.” When I asked for the correct number, I was told that she didn’t know the number.

Now that I have cancelled my service, they are fighting me for the “early termination fee”, and since I haven’t paid them while waiting on the require arbitration, they decided that, “hey we have his credit card number on file…” they charged my card $1000, early without my permission. Early termination fees are $200 X 4 phones for $800, I guess they need the extra $200 for handling charges? I have filed a fraud charge against them for unauthorized use of my credit card.

Bottom line, Alltel is under-handed and does not stand-up to their obligations. Don’t use Alltel, as bad all cell phone companies are, Alltel is sucking the scum from the bottom of the pond.