ALLTEL Wireless User Reviews

Pros: Good plans for families
Prices on plans are competitive
Large service area

Cons: Does not honor their end of contract.
Service area does not mean that they provide service in that area.
Company lacks flexibility in meeting consumer needs.

Summary: Eleven months ago we signed a two year contract with Alltel. Their website and local office stated there was service in our area. A month later service began to degrade. After multiple calls, emails and trips to the local Alltel store, Alltel admitted that service in our area is poor and there was nothing they could do. The technician stated that Alltel would likely release us from the contract. The person from the "Retention Department" stated that it was against Alltel's policy to do such things. She stated that they are not responsible for their service and, after the first fifteen days of service, any service issues are the customer's problem.

Pros: Never drops calls and the people there are friendly

Cons: none

Summary: I like the service I recieve with alltel

Pros: great reception, my circle, no contract extensions, ok costumer service, great prices

Cons: website keeps having problems, text bundles is one of the highest

Summary: i come from being with tmobile for many years, after lots of dropped calls, not so good reception and alot of months of research and debating i finally switched to alltel.

that was a great decision!!!! alltel so far has been great. all the places where i didnt get service or just one bar with tmobile i get great service and many more bars!!!!! im not jelous of all my verizon friends anymore!!!

i have to say that the my cirlce is great!! im on the 900 min, free nights, weekends and mobile to mobile for 60 bucks plus my circle and i hardly touch my airtime minutes!!!! i have used close to 2,500 hundred m2m and my cirlcle!! unbelievale, with noo rush to get off the phone because my minutes are running. alltel is great!!

i will like to say that you should research your area with people around with diffrent carriers, ask questions, google it, make sure you go to all the places you commonly travel too--then if alltel is one of your options take it!!! it took me six months of research to decide. remember is a contract with a 200 dollars cancelation fee!! it will give you less reason to complain

Pros: My circle, dont drop your mobile to mobile, great reception, get through were other carriers dont, no roaming charges on verizon (big plus), and sprint, no longer contracts when changing plans, my lg ax8600 very reliable, very affordable

Cons: website problems and when that happenes i cant cant change my my cirlce contacts, costumer service needs just a little work, sometimes people say they call and they get the answer machine--dont here the call waiting beep.

Summary: I have had suncom, tmobile and now alltel. never went to sprint because i heard horrible stories, verizon is to expensive, tmobile has wonderful costumer service but my reception was way less than expected. suncom, well i just cant remember that far back.

My cirlce is the greates thing invented in the cell world for now!!!! my recent bill said that between the mobile to mobil and the my circle i have used 2300 minutes!!! and i still have a week to go. i have hardly used my airtime minutes.

i can remember that with tmobile my fave it just wasnt enough--one of them i had to put my husband down because tmobile dropped the mobile to mobile once you got a my fave so that only left me four!! so i was always telling people "call me after nine, running up my minutes, sorry bye"

now i feel so free!!!! Being in the army-- my family is so spread around this earth and with so many diffrent providers-this works fine, i can keep in touch as much as i want and with any of my fams provider!!! Friends included.
i feel more conected and like i said the reception is great.

i highly recoment alltel-but first please research your area--where your travel, ask around and if alltel is one of the options do take it before the other ones.my decision was made in the course of 6 months carefully watching other alltel users--and others. you do not want to be tied to something you cant afford or thats not usable to you.

Pros: Is there someone Better?

Cons: If this is as good as it gets, it is bad

Summary: I travel daily form Albuquerque to Belen, NM. In 40 miles I typically lose coverage 3 to 4 times. Oh Yeah they give me credit for a dropped call, but so what, I want a carrier that will give me coverage on I-25 all the way.

Pros: I love their service, i absolutley have service everywhere i go. Even out in hillbilly hell, aka my lakehouse, which is 2 hours away. No body else gets service their because they don't have alltel, like I do. Also great axcess services, and great phones. I have the LG AX8600 blue, rockin hot phone.

Cons: They are smaller than the other boys, only 12 million customers, and native service in 36 states. but they are competitive.

Summary: I will stay with them until something bad happens. that means i will be stayin with them a long time.

Pros: LOW plan prices, my circle, unlimited text messaging

Cons: none

Summary: I have had Alltel for the last 2 yrs. Prior to that, I'd had Verizon and then Sprint. I love alltel because the My Circle has saved my husband and I TONS of money on our plan. We use about 3000 mins combined but after My Circle, we were able to bump down to the 900 min plan and saved $30/month from what we paid with other carriers. Our phones work everywhere and we nearly never drop a call. Their customer service (in store) has always been wonderful. We are always greeted at the door and never ignored like some Verizon store's I've been in. I would never dream of switching.

Pros: Competitive rate plan.

Cons: Poor response to complaints. Poor quality service.

Summary: I was relitively happy until 2 months ago. Now calls are dropped constantly while at my residence, using 3 differant phones. Alltel claims it must be a phone problem, not a tower or equipment malfunction??

Pros: decent coverage in the areas they service

Cons: horrible customer service. you are locked into contract even if you move to a roaming area in which they do not have cell towers

Summary: My wife and I recently moved to an area in TN where Alltel does not have towers nor do they have Alltel coverage. Yes, we have spotty roaming coverage, but that kills our batteries. Our contract is up in 3 months and we asked to have the early termination fee waived ($400 for both lines). They refused and threatened us on the phone. We never missed a bill payment during the 21 months of our contract and we were great customers. Please stay away from Alltel.

Pros: Nearly all the plans offer free nights and weekends and free mobile to mobile.

Cons: You have to get a 59.99 or higher plan to get mycircle. They also don't have quite as big of a selection of phones as other carriers.

Summary: I have been a prepaid customer for a while and have been pretty satisfied with it. It has been good for a prepaid plan, most carriers want you to buy minutes every 30 or 60 days, and some take two or three times as many minutes off your balance as what you really used. Alltel is pretty fair, and I liked that you get to choose nights and weekends, mobile to mobile, fave number or unlimited text with their prepaid. As far as the regular contract service is, I have only been a customer for a short period of time, but I am satisfied so far. They approved me for service without a deposit when other carriers would not. They also have good rebates on the phones with a contract. Great customer service, quick delivery. Their plan fits all my needs, I have 700 minutes for 40 bucks, with night and weekends, mobile to mobile, free long distance, along with the basics, like caller ID and call waiting. I am disappointed that I could not get MyCircle unless I got a plan 59.99 or up. I guess they would not be making as much money if they gave it to everyone, but I wish they would, then I would be 100% satisfied with them.