ALLTEL Wireless User Reviews

Cons: no customer loyalty, poor customer service

Summary: It has become apparent to me that once you sign the dotted line with Alltel, they no longer care whether you stay or go after your contract expires. I have been an Alltel customer since they merged with 360. I have had the same phone number for 15+ years. Until two years ago, I had up to 4 lines with them. I switched 3 of those lines because Alltel would not give me the same specials they were offering "new" customers.Even though I was willing to sign new 2 year contracts, the only way I could qualify for the specials was to get all new phone numbers. Instead of rewarding me for being a loyal cumtomer, they simple turned their back on me so they lost those 3 lines.

Fastforward 2 years and nothing has changed. The company I switched to did not have nearly the coverage that Alltel has where I am. Those contracts expired and my intentions were to switch them back to Alltel. I found a deal on free phones at the motorola web site. My plan was to switch 2 lines back to Alltel and sign a new contract with the 1 exsiting line I still had with them. Even though I was willing to sign a new contract, they refused to accept the motorola offer because I was not a "new" customer. I would have to get a new number.

So, instead of getting 2 new lines of service and keeping an existing customer, I will be moving all 3 lines to another carrier who is offering similar specials through the motorola site.

I hope someone from Alltel reads these reviews and brings this to corporate's attention. Maybe they should look at Time Warner Cable. Even as an existing customer, if they have a special going on for new customers, they will give it to you if you ask.

Do the math Alltel......3 lines of service gone for the price of 1.