AT&T User Reviews

Cons: the title says it all

Summary: The Awful:

I switched from Verizon to AT&T for two reasons. The first was the roll over minutes. The second was their claim of coverage and dropped calls. AT&T has not lived up to either claim. Roll over minutes are a joke. I currently have over 6000 roll over minutes which, for the most part, are useless. My current plan is 1400 minutes per month which on a monthly average is too many. The next lower plan is 700 minutes per month, not enough. If I opt to change plans, I will lose my roll over minutes, so WTF good are they?

One also need be aware of additional charges for network usage. Inadvertent access adds up quickly. If you don't need it, be sure to have it blocked.

The Terrible:

Cell phone coverage in Iowa pretty much sucks, even in the larger metro areas. There are dead spots everywhere. One area has five bars and an area two blocks away has none. Most of northern and central Iowa has no coverage whatsoever once you travel 5 to 10 miles from a major highway.

The Torturous:

Most of the cell phones they offer are crap! The first phone we were offered when we took out the plan was a Nokia. Can you say POS? My wife's phone would shut off in the middle of a conversation for no reason. Mine would not allow me to dial out without rebooting first. Something about my SIMS card. I no longer remember exactly what the problem was.

I went back to AT&T for resolution of the problem. The first option they offered was to replace the phones with the same thing. Having researched the phone before going in, I knew the problem(s) were inherent to the phone. I told the representative replacing the phone with a like model was NOT an option. The only other option they gave me was a different model phone if I renewed my contract. I chose to do this only because I had over a year and a half left on my contract and it was too expensive to terminate. Our second phone was a Samsung knock off of a Motorola Razor. I could have gotten the Motorola, but it was over $100 more. The Samsung has not given me too many problems other than the speaker is cheap and it is difficult to hear what is being said. It is not difficult to see why it was cheaper than the Razor. My recommendation? Stay far, far away from AT&T.