Pros: Absolutely none!!
Cons: Everything - the worst Customer Service. No one knows what they are talking about, make promises they don't keep, are rude, and refuse to address poor service issues - indicating that I am lying about the lack of service!
Summary: We have had Cingular for years with excellent service; however, on July 23 we virtually lost all service. Watching the bars on my phone is like watching a roller coaster. All customers in this area are experiencing this problem, but AT&T refuses to acknowledge the issue. Most calls made or received are dropped within 30 seconds. They have told me I have the best service available in the area, and should not be having any problems. A technician tried to call me and could not reach me because I had no service. When they finally got through, our call was dropped within 30 seconds; however, they refused to put through a service call stating that "the problem has already been fixed." They have also tried to blame the problem on our phones. All three phones on my account (all different models, all new within the last year - mine being 1 week old) have the exact same problem within an approximate 10 mile radius of my home. Anyone with AT&T service who lives in another area of RI and comes to Foster has the exact same problem as we do. AT&T has sent us "software updates" which have not made any difference. I have spent about 8 hours on the phone with the most imcompetent service reps I have ever dealt with. I've told my story over and over and over ... most reps don't even make a notation on the file. We have no land line, as our service was so great with Cingular it was unnecessary (no cable service in Foster, RI, so we utilize satellite for TV and internet). No other option at this point but to back out of our contract and switch to another carrier. We now have T-Mobile and are back to satisfactory service with no dropped calls. I've been reading all over the internet about this problem, which seems to be occuring all over the US with AT&T. Something needs to be done for customers like me who are being charged early withdrawal fees ($175) unfairly, because we are no longer being provided the service we originally had when initiating our contracts. I am very disappointed with the lack of cooperation and service from the new "AT&T" and would not recommend this company to anyone, especially in my area.
