Pros: Great rate plans
Cons: What's the point when you barely use your phone
Summary: For the last year I have been having constant problems with my service. Dropped calls, static, phone freezing, not recieving calls, texts, or voicemails just to name a few. I had changed 4 phones because everytime I called and complained they blamed it on the phone and told me the reception in my city is great. I found out recently that they had not been documenting my complaints on my record so they thought it was a recent issue rather than an old one. A few months ago I changed my phone again to an edge phone because they told me that may be the problem since I had an edge sim but an old phone. So I bought a new phone thinking it would get better. It got a little better and I hoped it would stay that way and kept the phone, which meant I renewed my contract for another 2yrs. In the past few weeks service has been absolutely horrible! I was so annoyed and frustrated with it all. I complained a few times a week wanting to cancel but they would not let me. They told me I needed to get 20 people to call and complain about the problem before they would get a tech guy to come out and look at the towers but since apparently I was the only one who had complained out of my entire city, something I highly doubt because a lot of people are having problems w/Cingular, they couldn't do anything about it for the time being. Last night I had had enough. I called and spoke with a woman who was very rude which in turn made me very upset. Up to this pt I had been calm and respectful ea. time I had called but I had had enough. I wanted to cancel my contract and was told I would be charged. I complained that it wasn't my fault that I was cancelling it was their fault. Their service is not working and im pay over $140 a month for a service I can't even use. I had been doing some research and found out that cingular by far has the most complaints from any other carrier in fact it has more complaints than all carriers combined.After that I told her to put me thru to a supervisor which she would not and then she finally agreed, placed me on hold for over 5 mins and hung up on me. I called back asked to speak w/a supervisor very calmly although he was hesitant placed me on hold and repeatedly told me the supervisor was busy. In the end they cancelled my contract w/no early termination fee and I hope they don't come up w/something else to charge me with.
