Pros: Nations largest network. Coverage, rollover, reliable. No dropped calls. Selection of phones. Iphone. I may benefit more since I do live in a slighty more populated area, so I am never without service as opposed to customers that live in more rural areas.
Cons: Customer Service I have to admit could use an upgrade. It seems that some reps could be more knowlegable. I feel this could be an influence of the rapid increase in customer growth and finding enough customer service reps is hard because the customer base is growing so fast and its hard to keep up with. higher rate plan prices.
Summary: Its funny that there are so many bad reviews on here for new at&t. I am thinking that since we are the nations largest network that we would assuming have more bad reviews that say a smaller company because we are drawing from a much larger customer base. these 20 something bad reviews represent like .00000004 of at&t customers.
I ve never had a dropped call, whiles others on here state the opposite. I feel this might be due to location because I ve never had problem with service and seem to be the only one with signal when others would not. I noticed that the bad reviews written on here are due to customers who have had very bad experiences with us, whiles the others that have a good experience dont bother wasting there time because I believe that At&t's services speaks for itself. And about the rollover minutes. Yes they do expire, but that is after a full calendar year. If at anytime you use all of the minutes in your current monthly plan.....the first rollover minutes that would be used would be the first mintues from the first month that you accumulated them from. If you dont use them at all, when would you ever use them? They are always accumulating. Also if it is so much of a hassle, you could always call into customer service and demand them that you keep your rollover mintues when switching to another plan. Problem is that people dont ask until its to late.
Maybe I feel this way about at&t because I ve never had another cell phone provider. So far, so good. Even with slighter higher prices, seems like at&t is doing quite well. O and the iphone is amazing and apple chose at&t for a reason. Its crazy to think that people would pay their cancellation fees with their companies to purchase an iphone for another $600 dollars when it first came out.
