Pros: Coverage and no dropped calls.
Cons: Customer service people don't know what they're doing and don't follow through.
Summary: I have had Cingular/AT&T since 2000. I will no longer use them. I tried to upgrade my son's phone via the internet, an option I'd sucessfully used before. Something was wrong with the website, so I decided to go back another day. I received the same error code for a week, so I called customer service. They received the same error code and took my order over the phone for a worse deal than I could have received online. A week later the phone hadn't arrived. I called and they placed another order for my phone. This happened THREE times! I never received the phone, so I went back online, and by this time the website wasn't giving me an error message, so I ordered the phone online. I never received the phone although FedEx says it was left outside my door. I called AT&T to tell them that the phone was stolen or lost, and they said they'd put in a order to have a new phone sent. Four days later I called to find out the status of the phone. It had never been ordered or shipped. I spoke with no loss than EIGHT customer service reps thinking that someone would get it right. No such luck. Now I have to wait 8-10 working days to get a credit for the money I paid for the phone I never received. I am trying to cancel my two-year subscription that I had to enter into when I ordered the phone I have never received. I will NEVER use AT&T again.
