Pros: Rollover
Cons: Everything else - especially Customer Service.
Summary: Read the reviews about the difficulty with AT&T customer service. It's true, you will have problems with the service, then you will spend a huge amount of time and effort trying to get any action from them, and then you will have to do it all over again when you have to call again, and again, and again... you get the idea. I have never had a worse experience with a wireless carrier.
The web site for making changes to your account is deceiving. I signed up for text messaging for my family plan, and it only applied the feature to one phone, not the others in the family plan. 1 month later, I have a $2000 bill for messaging based on the other phones in the plan not being included. Resolution of this issue is ongoing 3 months later (which had to go to some corporate level wrangling) and I still have to explain the whole thing over again to a brain dead rep when I call to ask why I am being threatened with collection.
