Pros: Got a great phone
Cons: Everything since being bought by AT&T.
Summary: Cingular was great, but since they have merged the service is terrible. The reception now is really bad, my phone will show full bars then I'll walk not even a foot away and the other end will go dead. As soon as you hang up there will be full service again. I've had calls dropped. Days where I can't make a phone call out and sometimes I will go for hours with no connection with the network at all!
Customer service, if you can even get ahold of them, is quick to blame all the network problems on your phone. But I guess if you wait long enough you'll have service (just hope there's no emergency going on). Thank goodness my contract is up soon!