Pros: none
Cons: poor customer service.
Summary: My RAZR quit working the day before I was leaving on a trip out of state. I carried phone to ATT Service Center where it was checked out. I was told the (new) battery I bought from them a week earlier was not making connection. Since the phone was out of warranty by 6 months, I was told I wasn't due for an upgrade until July, and the only thing I could do was purchase another phone at a cost of $349.00. I asked them if they had a "loaner" phone I could use on my trip and I would buy a new phone when I returned. They emphatically said NO! That's my reward for being a loyal customer of 7 years? When my contract expires in July, I will reward them by choosing another carrier!
