Pros: Rollover minutes, mobile to mobile
Cons: No family or friends calling plan additions. Dropped Calls and bad reception in our home. Certain phones are not insurable, but they don't tell you that when you buy the phone.
Summary: Customer service is pretty decent, never had to wait to long to speak to anyone. They are bit clueless about some of the plan add ons. I was told text messages were apart of a data plan for my Treo, but found out that they weren't when I got the bill. They did credit back some of them that were on the first bill, but not the ones on the second bill....even though they were from the same time period. We bought 2 treo's and now one of them has a bleeding in the screen, but Cingular won't replace it. They say the bleed voided the warranty and the only way to get another phone is to pay $400 to replace it. The Cingular store where we bought the phones told us we would have call CS to get insurance, but once we called we found that our Treo's were not insurable. Now we only paid $150 for each of them. I told them I would switch providers if they could come up with a way to help me. Well, my total bill is usually $170 for the service and the add ons. I guess they don't want my business, because they keep saying I need to spend over $300 for another phone. I will really hate not to be able to use my Treo, but I think I found a cheaper plan for my family with Alltel and they have the my circle. I will save about $60 a month if I switch!!!
