Pros: Rollover minutes are not offered by anyone else, mobile to mobile, good coverage
Cons: billing fraud, cheery do-nothing customer service, sometimes my calls are dropped, and often they won't go through at all.
Summary: I have auto-pay for my billing and I think they take advantage of this. I have been double billed, I have had charges of over $400 which were a "mistake". I have been signed up for ringtone of the month through other companies. All because of cingular. Customer service will "fix" the problem over the phone, then you get the bill and you have to call again - "there is no record that you called, ma'am". I have spoken to many different people and the problems are ignored. When I told them to return the money they stole from my account (the double billing, and the $400 mystery fees) they seemed shocked that I would want my money back. "Why don't you just use it as payment for the next couple bills?" Are you kidding? Do I really want my account to be overdrawn because of Cingular's error? I had to call for 2 months to get a credit back to my account. I also was paying an extra $30-$50 a month for several months for ringtones that I was signed up for without my knowledge, because Cingular gives your information to other companies to sell things for your phone through your own line. I was signed up for a hamster ringtone, among others. They asked if I had signed up by accident. Come on really! I don't think so! I had to call a company (whose contact I got thru Cingular) to ask them to cancel my account. (Now, how are they totally unrelated to Cingular?) There is only ONE way I was signed up for the hamster song: Cingular sold my info to this company. They reimbursed me for part of it, and I had to cancel all web-functions on my phone - otherwise they said this would probably happen again. I can't wait to end this contract - not early though because you'd have to pay about 3 months worth of bills in charges for this action.
