Pros: Best phones in the market, affordable plans
Cons: Everything else: poor reception, happy do nothing customer service, incompetent store reps
Summary: Everything was perfect with Cingular but everything is going downhill with AT&T, went from full bars with Cingular, even in the oldest bunker like building at Univ of Houston, to one bar IN THE OUTDOORS with AT&T. Go to store, and everything is solved by changing the SIMS card, no matter what is wrong with the phones, their answer is always to change that stupid card. That's how they solve evertyhing in the store. Called custormer service and they told to switch the phone on and off, because that is how the software updates itself. Pathetic....do this people really believe we don't know better? I guess I am sticking for now with ATT as they are the lesser of all the evils....no way I am going back to Nextel or Verizon.
