AT&T User Reviews

Cons: I was told that the past few weeks the 'usage agreement' they had for cell towers belonging to other companies ended. Service declined from having 5-6 bars down to 1-3. Many dropped calls. Conversations sound as if talking through running fan blades. Is it Short Term?? We can only hope.

Summary: I started with AT&T many years ago, became disillusioned, closed account and signed up with PacBell... which became Cingular... then AT&T! ARRRRGH!

There were many, many great years until AT&T came into this picture. Connection quality decreased inch by inch over a long span of time although it was still acceptable until most recently. I called the Cust Svc Rep @ 611 and the call failed 3 times! This past 2 to 3 weeks I have had almost 30 dropped calls and those that didn't fail sounded like they were talking through a fan so we had to speak very slowly and often repeated ourselves.

I came to this site to review other companies.. Verizon in particular and after reading those reviews I see they are also falling from grace... besides I have 1800 rollover minutes to use up so a few dropped calls may be frustrating (if short term) but also frugal.... and they comp'ed half of my latest bill for the inconvenience if I have to use my landline!

I must say that I do hold some sense of allegience with them since this past December when my brother went into a coma for a full month then we lost him. I called to check minutes and they gave us a kitty of 1000 minutes for all 3 family plan phones to share as we had already used our rollovers with family and friends not with their company... then they wiped clean ALL overages for that month and the next month. When it was all said and done... they replenished our rollover with a brand new 1000 minutes.

KUDO's Customer Service.... I'm gonna hold on for the ride a bit longer. By the way.. I'm NOT under a contract either.
Now let's hustle to fix those towers.

Cons: not open 24 hrs 7 days a week only open 7am to 7pm

Summary: i have been a long time customer with outragous bills never can find out exactly why never can get in touch with customer service to fix the problem and every time i speak to them they tell me thats what the bill is suppose to be i hate cingular the new at&t. plan to switch companies.

Cons: Dropped calls galore; aweful customer service!

Summary: I have had nothing but dropped calls and aweful customer service since AT&T took over. They keep telling me to power off/on. I get seasick watching my bars go up and down. It is almost useless in my house. I plan on switching as soon as I can! I have repeatedly gone to the local AT&T store; they are not helpful and tell me that cell towers are within my residence. Customer Service tried to blame it on my Motorola RZR phone and get me to buy another phone which would incur a new 2-year comitment.

Cons: Dropped calls like you wouldn't believe. Sometimes the phone won't even ring and the voice mail indicator will go off and we wonder why it never ring. My sons phone won't ring if it's in his pocket. This never happened when it was Cingular. We had Cingular for about 7 years without a problem.

Summary: We just renewed our contracts in May and now I'm stuck for the next year and a half. They really need to look into their service issues or they are going to lose customers.

Cons: There is no signal in my area. I have over 3000 roll over minutes because I cant use them without driving to town.

Summary: The only reason I kept my service with Cingular now unhappily at&t, they had promised to put in a nearby tower. When at&t bought them, they dropped that also.

Cons: Most people around here have verizon, spotty 3g coverage

Summary: At&t gets the best coverage of any provider in my high school and almost everywhere else I've used it. It lacks 3g coverage in the upstate but I've found EDGE(2.5g) to be plenty fast enough unless your planning on watching tv on your phone or something. Even then you can watch smooth streaming video with at least 4 out of 5 bars (which i have almost everywhere). It is very very rare for me to not have signal. Even when traveling out of state. And unlike companies like Verizon, where ever you have signal, internet access is always present.

Cons: billing is a mess. Don't believe the "no dropped calls" ads. Customer service was getting better, now is back to poor.

Summary: Try someoene else before you get involved with these guys.

Cons: Frustration of frequent dropped calls where there didn't used to be great signals..

Summary: I hardly ever had a dropped call with cingular and I thought they were the best service around. Since At&T took over, I have almost no coverage in my area, and I drop calls at least 5-6 times on my drive from the south to southwest suburbs. There are Too many "call faileds" and poor reception in many spots. ( This is near tinley park ILL and Orland park, also I-57 and I-80 in Illinois and south of that area). I'm wondering how AT&T could've killed such great service (Cingular) in such a short time and am debating whether to cancel my contract and pay the fee or to tough it out through winter and hope they do something or I don't need the phone in a dead spot

Cons: EVERYTHING

Summary: I've been a loyal cingular customer for the last 3-4 years. But now that it is AT@T everything has gone down hill. From dropped calls, to not even being able to get through most times. Not to mentio nthe horrific static you can sometimes get. Another thing. With cingular i -never- had a problem with my bills. Suddenly with AT@T i'm geting $1700 phone bills because their customer service reps can't do their job and correctly put something onto my phone plan. Of course it gets notated but not actually done. As soon as I can i'm switching

Summary: I live in Washington State where coverage is OK, but travel to Fargo, North Dakota several times yearly to visit family. On my July 4th trip this year, everything worked fine. When I returned to Fargo in early August, I had virtually no coverage at all. The AT&T coverage map now shows that AT&T provides a "partner" carrier service in Fargo. Don't go for it - it does not work. Next move will be to get out of my contract....