AT&T User Reviews

Pros: Yeah, you can accumulate a lot of rollover minutes. This is the great thing.

Cons: Although they advertise that the minutes don't expire, they do. Also, you DON'T GET TO KEEP THEM ONCE YOU HAVE PAID FOR THEM.

Summary: I have been with Cingular for about 3 years now. I started with a plan of 2100 minutes per month. Well, I realized that I wasn't using as many minutes as I had planned and had accumulated over 7,000 Rollover minutes, but when I tried to lower my bill by decreasing my minutes, Cingular said that they would have to take over 6,000 of my "already paid for, you paid for them so you keep them" minutes. When I asked why, no one, NOT EVEN A MANAGER COULD GIVE ME AN EXPLANATION. So, if you plan on going with the company please ask for clarification about your minutes. Oh, and by the way, the minutes do expire...One year after you roll them over, they expire.

Cons: Not at all good for the infrequent caller

Summary: Unless you are constantly on the phone, stay away from AT&T. We joined this last year when it was Cingular. I purchased two phones and installed a $100 card in each. Last week I had $85 left on my card and the wife had $90 on hers when they expired; we were never informed of an expiration date. We've lost the cost of the phones, plus the $175 =/- remaining on the cards. We were told that as more casual users, we could buy $15 cards, but these expire after 30 days. There is a $25 card, expiring in 90 days. For the infrequent caller, AT&T is not the company to use.

Pros: Rollover plan, coverage

Cons: Too many dropped calls still. Make sure you get clear indication of total cost.

Summary: You'd think that by now, 2007, the tech would be refined to where calls would not drop. Obviously, the industry has a long, long way to go. What good is it if you have 100 devices packed into a single phone, if the phone/network can't even get the first and most important function solid?
My experience: On a Metra train heading from DuPage County to Chicago, I'll regularly experience 1 to 2 drop-outs and several areas of breakup. On a drive from mid-DuPage County to Hoffman Estates, I'll regularly experience 1 drop-out and several areas of breakup. People I work with say that Sprint works best in this region, and I'm beginning to consider going with them.

Cons: i have poor reception and multiple dropped calls. i have also had many days where i couldnt call out at all. i will be switching back to altell as soon as i can get out of this 2 year contract.

Summary: poor reception, multiple dropped calls, days without being able to call out for hours at a time

Summary: I have been an AT&T/Cingular customer (both TDMA and GSM) for over 4 years (business and personal, voice and data) and still find very little substantive improvement in their customer service and network quality (voice quality as well as dropped calls). I am planning to switch when my contract expires. Enough is enough.

Pros: None

Cons: Erratic signal strength. Calls are frequently dropped, uninteligible or otherwise mangled.

Summary: The phone support people are friendly but never budge. The "fewer dropped calls" claim may be true elsewhere but is certainly not true here. Nothing more frustrating then waiting 15 min. on hold for support and having the call dropped while describing the problem to a technician. I ended up having to switch to another carrier before my contract was up because the service was completly unusable. Forcing people into two year contracts without recourse for poor service should be illegal. My new service is flawless.

Pros: Prices compared to other companies are good

Cons: Poor customer service and not enough coverage for phone use

Summary: I was a customer first with AT&T years ago, then they switched to Cingular, and now they're switching back to AT&T. They signed me up with the wrong customer info to begin with. I was constantly calling regarding wrong charges on my bill, and they had the wrong SSN# on me, so every call to their customer service center was a big deal! Trying to get the info corrected was next to impossible too, but of course the billing statements every month keep coming! I do not recommend signing up with this company for service. Buyer beware!!!!

Pros: Rollover minutes are not offered by anyone else, mobile to mobile, good coverage

Cons: billing fraud, cheery do-nothing customer service, sometimes my calls are dropped, and often they won't go through at all.

Summary: I have auto-pay for my billing and I think they take advantage of this. I have been double billed, I have had charges of over $400 which were a "mistake". I have been signed up for ringtone of the month through other companies. All because of cingular. Customer service will "fix" the problem over the phone, then you get the bill and you have to call again - "there is no record that you called, ma'am". I have spoken to many different people and the problems are ignored. When I told them to return the money they stole from my account (the double billing, and the $400 mystery fees) they seemed shocked that I would want my money back. "Why don't you just use it as payment for the next couple bills?" Are you kidding? Do I really want my account to be overdrawn because of Cingular's error? I had to call for 2 months to get a credit back to my account. I also was paying an extra $30-$50 a month for several months for ringtones that I was signed up for without my knowledge, because Cingular gives your information to other companies to sell things for your phone through your own line. I was signed up for a hamster ringtone, among others. They asked if I had signed up by accident. Come on really! I don't think so! I had to call a company (whose contact I got thru Cingular) to ask them to cancel my account. (Now, how are they totally unrelated to Cingular?) There is only ONE way I was signed up for the hamster song: Cingular sold my info to this company. They reimbursed me for part of it, and I had to cancel all web-functions on my phone - otherwise they said this would probably happen again. I can't wait to end this contract - not early though because you'd have to pay about 3 months worth of bills in charges for this action.

Pros: Ubiquitous
Good customer service

Cons: Not cheap
Poor coverage in my neighborhood

Summary: Despite the commercials which bombard you with the claim that no calls are dropped, any conversation that I have that lasts longer than 5 minutes results in dropped calls. The old AT&T had better rates for me also, but they forced me to switch over.

Pros: None

Cons: Customer service is very poor. After they sign you up they just do not care. Don't by service plan.

Summary: Very poor company. Just try to get out of any warranty.