AT&T User Reviews

Cons: none that I have experienced

Summary: Before coming to Cingular I had Nextel and the service at Nextel was wonderful until they merged with Sprint and it was downhill. All kinds of dropped calls etc. I have been with Cingular for nearly two years and I have had zero dropped calls and customer service is excellent. I recommend them highly and have no complaints at all with the service. I have excellent reception whether in my home or traveling the rural countryside. This is the best phone service I have ever had and that includes prior service with Verizon as well.

Cons: Horrible reception; minute overage charges high

Summary: Got horrible reception at home- continuous dropped calls and garbled calls;The sales rep at store pulled up a map which shows I live in medium coverage area; Cingular refused to admit poor service was their fault but blamed it on poor phones and offered me four phones one at a time; each time I called, had to go through process again; whole situation very frustrating

Cons: I found AT&T landline estimates your billing - thats why usage and bill don't add up. Cingular cell bill went from $65 a month to $140 for two months. Customer care said I was the cause yet the 2nd $140 bill was reduced to my normal payment. I increased my program to 1400 minutes a month and found my usage hasn't changed from my original contract of 600 minutes a month. I feel I was conned into increasing my plan. I now use vonnage for my land line and I'm dumping Cinular as soon as my cont

Summary: I'm hoping the FCC looks into the billing practices of both of these companies and some of the more deceptive marketing techniques used by both. BUYER BEWARE! These deceptions are not mistakes. They are deliberate methods employed to take advantage of unwary consumers.

Cons: high prices

Summary: Cigular is totally no bad I mean I've had cingular for about 3 years and my parents about ten. I can't believe people would put down cingular!!!! No dropped calls even when I'm underground I get reception. I live near the hills and I always get service.

Cons: No family or friends calling plan additions. Dropped Calls and bad reception in our home. Certain phones are not insurable, but they don't tell you that when you buy the phone.

Summary: Customer service is pretty decent, never had to wait to long to speak to anyone. They are bit clueless about some of the plan add ons. I was told text messages were apart of a data plan for my Treo, but found out that they weren't when I got the bill. They did credit back some of them that were on the first bill, but not the ones on the second bill....even though they were from the same time period. We bought 2 treo's and now one of them has a bleeding in the screen, but Cingular won't replace it. They say the bleed voided the warranty and the only way to get another phone is to pay $400 to replace it. The Cingular store where we bought the phones told us we would have call CS to get insurance, but once we called we found that our Treo's were not insurable. Now we only paid $150 for each of them. I told them I would switch providers if they could come up with a way to help me. Well, my total bill is usually $170 for the service and the add ons. I guess they don't want my business, because they keep saying I need to spend over $300 for another phone. I will really hate not to be able to use my Treo, but I think I found a cheaper plan for my family with Alltel and they have the my circle. I will save about $60 a month if I switch!!!

Cons: CONSTANTLY DROPPING CALLS THROUGHOUT DALLAS FT. WORTH METROPLEX AND ROCKWALL COUNTY

Summary: I'VE BEEN WITH ATT AND CINGULAR FOR 14 YEARS. I JUST PURCHASED A LG CU500(JAN. 07)CELL PHONE. I AM CONSTANTLY DROPPING CALLS THROUGHOUT ENTIRE METRO AREA. CINGULAR REPLACED PHONE WITH SAME, ASSUMING THAT PHONE WAS DEFECTIVE...IT CAN'T BE THE PHONE, IT HAS TO BE A TECHINICAL PROBLEM WITH THEIR CELLULAR SYSTEM.

THERE MUST BE A REASON CINGULAR IS ADVERTISING THE FEWEST DROPPED CALLS, SO MANY PEOPLE ARE CALLING TO COMPLAIN ABOUT LOSING SIGNAL AND THREATENING TO GO ANOTHER PROVIDER.

FEWEST DROPPED MEANS THAT, THEY DO DROP CALLS...THEIR CLEVER COME BACK IS, IF YOU GO TO A COMPETITOR IT WILL BE WORSE.

THIS IS DECEPTIVE ADVERTISING AT ITS BEST!

Cons: Slick billing and marketing to move former AT&T customers to new service plans.

Summary: Received mailing stating that former AT&T customers on old network will be charged an extra $4.99 for staying on the old network as of September, 2006.

Cons: Cingular dropped every call I made from 12/24/06 to 12/26/06 outside my home and I now have absolutely no signal in my home. The plan was 24 months long--I loved the service in the first year but in this past year I've been desperately waiting for this plan to run out so I could switch to a different company.

Summary: Reliability is everything and this company just doesn't have it.

Cons: Customer service needs improvement

Summary: The Cingular plan I have is about $40 a month and came with a free phone - the nokia 6010. Overall, I am happy with the purchase/service. Rollover minutes are great on months when you don't talk as much and the voice is clear when you're out in the open. Just watch out for microwaves! Other than that, the store they have to buy ringtones, games, wallpapers, etc. is pretty good, although the prices are a little high.

Cons: weak signal around my house

Summary: I have been a customer of Cingular for 5 years or so. I must say I am satisfied with Cingular. They have good coverage in most places around here except right around the place I live. I cant use my phone from my house.
thanks