AT&T User Reviews

Pros: Good voice quality, good phones, rollover minutes on many plans (if not all)

Cons: Customer service needs improvement

Summary: The Cingular plan I have is about $40 a month and came with a free phone - the nokia 6010. Overall, I am happy with the purchase/service. Rollover minutes are great on months when you don't talk as much and the voice is clear when you're out in the open. Just watch out for microwaves! Other than that, the store they have to buy ringtones, games, wallpapers, etc. is pretty good, although the prices are a little high.

Pros: Courteous customer service reps... helpful tech support.

Cons: weak signal around my house

Summary: I have been a customer of Cingular for 5 years or so. I must say I am satisfied with Cingular. They have good coverage in most places around here except right around the place I live. I cant use my phone from my house.
thanks

Pros: Good service in Brooklyn

Cons: Dropped calls while driving

Summary: I have generally been pleased with cingular's service while I'm in my home in Brooklyn. However, I've had issues with dropped calls when I'm driving between my office, in Manhattan, and my home.

Pros: Carryover minutes can add up if you dont need to use all the minutes you pay for in a given month.

Cons: Coverage in central Pennsylvanua is lacking

Summary: My friends who have Verizon wireless get consistently better coverage

Pros: They have decent phones, coverage.

Cons: Drop calls,

Summary: I would recommend Cingular to anyone who wants a cell phone. Their service and coverage is great. Prices could be better but it's competative. I haven't had any trouble with them for the past 7 years.

Pros: Great Service, No Dropped Calls, Knowledgeable Reps

Cons: Prices High

Summary: Cingular has great service and great signal through NJ but the rate plans are a little high for the minutes they offer

Pros: I might not get a dropped call if I were to climb the tower. Maybe.......

Cons: Constant dropped calls, Dead spots galore where they claim to have service. My house is 3 miles from a tower and neither of my phones work very well. Hit the road, forget it. It's good as a clock.

Summary: In summary, they're terrible. No other way to state it.

Pros: Free mobile-to-mobile calling to all Cingular Orange and Cingular Blue (AT&T) subscribers.

Cons: Very little support and services for AT&T subscribers.

Summary: Customer service reps are inconsistant with information they give from one another, not very well trained in the finer details of their products and services, and not experienced enough to handle complex calls and issues. I often have to make several calls to resolve service, account, and especially billing issues. If I reach an outsourced CSR, I am transferred several times before I am helped by a more experienced rep or a supervisor.

23 months ago, I wanted to add one extra line of service to a Family plan. The rep added two individual lines, removed my Early Evenings from all lines, which I grandfathered in from AT&T, renewed by contract on all my lines, and gave me a 786 area code. It took me 3 days and countless hours on the phone to get this fixed. They finally removed the extra line added in error, restored my promotional features, converted all lines to a Family plan, and gave me a 305 area code which I asked for. The only thing I could not negotiate was the contract. Next month is the 24th month, and I'm switching to T-Mo.

Summary: I used to have Verizon wireless, their signal is great here in South Carolina, but their company usually automatic put me on a new contract everytime i change my rate plan or have my phone repair or after two years contact end, their salesman called me to get verbal agreement to renew contract or they would disconnect the service. I decided to switch to Cingular because they are legitimate and honest to foreigner customers. But calls drop and lost all the times. I still have one more year on contract. T-mobile is what i have in mind, but they are not provide service here though.

Pros: They have great service and signal...when i'm in the right areas.

Cons: I don't have dropped calls...my calls just disappear.

Summary: I can be carring on a conversation, and the next thing I know we cannot hear each other. The call has not been dropped, we just can't communicate. I think this is how they get away with saying they have the "fewest dropped calls". They haven't spoken to me yet.