Cell phones > Companies > Boost Mobile

Boost Mobile company profile

General information
NameBoost Mobile
User rating 2.8
Add review
Customer base3.1 million
Customer service hrs.24 hours/day, 7 days/week
 
Network information
Network typeNextel iDEN
Frequencies/Bands800/850
Coverage areaNationwide
Roaming partnersnextel
Service activation area48 states
 
Our review
 

Company Overview: Boost Mobile is a subsidiary of Spring Nextel Corporation and was launched in Australia in 2000.  US rollout began in California and Nevada in 2002 and Boost went nationwide in February 2005. Boost is a "lifestyle-based youth brand" offering wireless voice and entertainment services focused on sports, music, fashion, and entertainment.

Network Benefits: Push-to-Talk (PTT) walkie-talkie feature.

Special Plan Features: Monthly and pre-paid plans available with voice, text/multimedia messaging, "Chirp" (PTT) and wireless Web services; Special rates for mobile-to-mobile calls to Boost, Sprint PCS, and most Nextel subscribers.

Unique Features: Extensive entertainment offerings including web games, Chat/IM, streaming and downloadable audio/video; Boost exclusive handsets feature advanced multimedia capabilities; Boost 411 enhanced directory assistance offers movie listings, driving directions, and other services.

Pros: Push-to-Talk unlimited in network walkie-talkie calling available on a daily or monthly basis; Unique entertainment and messaging services designed to appeal to youth market; Mobile-to-Mobile calling includes Sprint and Nextel users; Premium Plan represents value for heavy PTT, Web, and text message users.

Cons: Limited/No coverage in some Continental 48 states; Limited number of compatible phones available.

Technology Used: Boost operates on Sprint's Nextel iDEN network using Motorola iDEN phones exclusive to Boost.

Coverage: National

Customer Service: See Consumer Reviews


Most popular Boost Mobile cell phone specials

 

Great

Overall Rating:
4 out of 5
By: Joel Rodriguez on Tuesday, September 02, 2008
From: Houston, TX (United States)
Experience: 1 Years
Pros: Reliability, clear and strong signal, good rates

Cons: Limited to your calling area, small selection of phone choices

Summary: I have had my Boost phone for a year now. I have not been disappointed yet. The phone is durable, the calling is dependable, and the price is unbeatable. Plus no contracts. However, they need to add a few more phones to the selection when buying. Also, you can only call in your calling area, or you begin to roam. But you can text when you are traveling and there are no additional fees. The phone does not work in Alaska or Puerto Rico. (I travel a lot) lol

Horrible Customer Service

Overall Rating:
1 out of 5
By: Cristina Perello on Thursday, July 24, 2008
From: Homestead, FL (United States)
Experience: 3 Months
Pros: Pros??? NONE

Cons: Everything about Boost Mobile is a con. That is exactly what they are CONS.

Summary: The vendor of Boost Mobile said I can import my cell number once my contract was over with my original cell company. So i activated the boost cell phone with every intention of changing my number. Once my contract expired, they told me they could not change my number once the phone was activated. The "only" way they could do that was by cancelling the account and re-activating it, but of course now their monthly fee had increased from $50.00 to $70.00. We called to complain to the Boost vendor and they were nice enough to return my money for the full cost of the phone. As for Boost customer service, they were untrained, uninformed, rude and could care less if they kept a customer or not. They didn't return any of the money that was left on the account. They said the phone would remain active until all the money on the account was used even though I returned the phone. They have a nice scam going. Needless to say, I do NOT recommend Boost to anyone.

1 out of 1 people found this review helpful

Boost Mobile

Overall Rating:
4 out of 5
By: Debra Shanas on Monday, May 19, 2008
From: Tallahassee, FL (United States)
Experience: 4 Years
Pros: Good connection services, and clear when talking

Cons: No Phone #s in Tallahassee, had to get a city outside of there to be able to use phone. As big as Tallahassee is, I could not believe it!

Summary: Have had Boost mobile for 4 years.......Worked Great while I was in NC, but when I moved to Fla, #s are limited

Never received a call!

Overall Rating:
1 out of 5
By: John Oestreich on Tuesday, April 15, 2008
From: Carrollton, TX (United States)
Experience: 75 Days
Pros: Great scam for Boost and Sprint!

Cons: Never received a call in my home calling area. Called customer service 3 times to get problem fixed. No success! Never offerred refund or credit. What a company! Great place to work, if you are a do nothing!

Summary: My partner and purchased a Boost phone for our business in early February. It was activated and we started using it. We published the number on company cards and web site. We received a minimum number of calls. About 4 weeks into using the phone, one of our customers asked why our phone number was long distance. They were calling from within our home calling area. As a matter of fact it was in the same community. We investigated and found out that the phone would only accept calls from other cell phones. If you called our number from a land line within our home calling area it would force you to dial it as a long distance call. The techs( that's what they call themeselves)at Boost were unable to fix the problem. Thanks, for the reliable service Boost Mobile, a.k.a. Sprint. Your service has made a big negative impact on my business.

3 out of 4 people found this review helpful

VERY poor customer service

Overall Rating:
2.3 out of 5
By: Mike Wellman on Sunday, April 13, 2008
From: Gastonia, NC (United States)
Experience: 3 Months
Pros: For $55/month it was perfect for my teenage daughter. Decent coverage. Unlimited talk/text for the plan I chose. No contract.

Cons: As stated in most reviews for Boost, Extremely poor customer service.

Summary: Their standard answer is "There's nothing we can do". Bought phone Dec22 for daughter. 1st Month is free. When free month was up, I did not make payment for Feb because I took phone from my daughter for 2 weeks. Mid Feb I called to reactivate and was told to wait until Feb22 because if I paid when I originally called, I would be charged for full month and then still owe again Feb22. I did exactly as I was told and made 2 payments on Feb22, They applied 1st payment to Jan which was free! Called them I realized this and guess what their answer was. Yep, There's nothing we can do. I threatened to go to Cricket and the CSR I was speaking with acted like she couldn't care less and was in hurry to get me off phone. They are willing to lose a customer over $55. As of right now, I would definitely not recommend Boost to anyone.

3 out of 6 people found this review helpful
All Boost Mobile user reviews


Latest Videos & Reviews

Check out the latest cell phone videos and in-depth reviews from Noah and our other expert editors
  • LG Dare
    LG DareWhat’s Good: Attractive, highly customizable UI with home screen shortcuts; Compact design with
  • Samsung Instinct-M800
    Samsung Instinct-M800What’s Good: Supports every feature Sprint offers; EV-DO Rev. A data speeds; Good touchscreen
  • LG enV2
    LG enV2What’s Good: Sleeker and smaller than the original EnV. Comfortable QWERTY keyboard and QVGA
  • Motorola Z9
    Motorola Z9What’s Good: Great voice quality; fast 3G data speeds; good GPS system; mobiTV compatibility;
  • Samsung Glyde
    Samsung GlydeWhat’s Good: Touchscreen and Full QWERTY Keyboard in Compact Body; Clean Menus and “Croix” User
  • Nokia N82
    Nokia N82What’s Good: Incredible Camera w/Xenon Flash; Full VGA Video Capture; Excellent Web Browser; WiFi;
  • BlackBerry Pearl-8120 Titanium
    BlackBerry Pearl-8120 TitaniumWhat’s Good: Integrated WiFi for Web, Email, and HotSpot@Home UMA Calling; Trackball is easy to
  • LG Venus
    LG VenusWhat’s Good: Beautiful display; Context-sensitive menus; Extensive feature set; VZ Navigation works
  • Nokia N810 Silver
    Nokia N810 SilverWhat’s Good: Stylish, compact design with large touchscreen and full QWERTY keyboard; Excellent
  • LG Rumor White
    LG Rumor WhiteWhat’s Good: Compact, rugged design with full QWERTY keyboard; Easy to use; Auto-rotating display;

New & coming soon phones

Hot off the presses... here's what's available now and expected to come to market soon!
More latest releases
More coming soon phones