Pros: the ONLY carrier that has unlimited minutes, anytime, anywhere! I have 2 children in college and these are our only phones. No surprises. Monthly bill is always the same! Never had issues with customer service that other carriers don't also have. Reception is great. Not so many fancy phones? I want a PHONE. their phones are high quality.
Cons: cellphones are simply not as good as landlines. It's a choice.
Summary: i recommend this carrier to the people whose children text, talk and surf the internet. Even calling Italy hasn't been a disaster! But if you need the iPhone, then this isn't for you.