Centennial Wireless company profile

Cons: Customer service is rude and they place you on hold for over 10 minutes at times.

Summary: I purchased a phone with centennial wireless a year ago. When I did this I was told my deposit would be refunded to me after a year of service. I called them last week and was told that it was after 12 months of on time payments that I would get my refund. I had paid late a couple of times. The in store rep informed me that I should call customer service to see if they could work something out for me. Then I called into customer service tonight and was placed on hold for over 10 minutes while a "manager" was consulted. She came on the phone and informed me that what I paid was in fact a non refundable retainer fee. I tried to explain to her that when I signed up for the account I specifically asked the rep, who happens to be the regional manager if it would be refunded to me and he said yes. I also explained to her that had I known it wasn't refundable I would have taken my business elsewhere. She said that she would credit my account 50 dollars for the inconvienience. I am still trying to get in touch with that manager to get my whole hundred dollars back, Why would I give them a hundred bucks just because?