Centennial Wireless company profile

Cons: Very high roam charges. Long waits to talk to service reps and always need to follow up to get what was promised the first time. A lot of exaggerated statements made about coverage and performance. I was with them for 14 years and spent over $35,000 dollars but am treated like I don't matter. I signed with alltel for more money and have better coverage and no roam fees.

Summary: Better than most of the big company's but leave a lot to be desired. I decided its not about the money its about the service area and the customer service.
So far alltels been much better on both.

Cons: Everything! Customer service is non existent and salesmen don't know what they are selling.

Summary: I recently purchased two blackberry phones from centennial. The phones were purchased at 930 pm. The other morning when the Pearl was powered up, the LCD was messed up. That evening I took the phone down to centennial to inquire about getting it fixed, but was told the phone was now 31 days old and after 30 days they wash their hands of you. When I purchased the phone I was asked about purchasing their warranty for the phone but declined. I told the salesman that blackberry has a 1 year warranty so I should be alright, to which the salesman agreed. I asked this salesman since they were not going to fix it if they knew where to send it to get it fixed and all they could tell me was to check the internet! Since the phone was purchased at 930 pm I asked how I could be charged a whole day, which is what was making it 31 days, of course since it benefits the company and not the consumer, the salesman stated it did not matter what time the phone was purchased. However on the contract was the time which he said time is used in prorating when you sign up, but of course not when there is a problem. So I checked the blackberry web site to find a customer service phone number but after 2 days I could not locate any. I called the centennial office again and explained that there was no number to be found but all the salesman could do now was tell me over and over it is on the web site and in the book. However after several hours of checking he was not able to find one anywhere either. I finally decided to call the corporate HQ of blackberry. I spoke with customer service who then told me that blackberries purchased from centennial are not covered by the 1 year manufacturers warranty offererd by blackberry. It covers the big 5 mobile companies but only centennial isn't covered. Either the salesmen don't know this or are told to not mention it to customers or just lie about it. I called the centennial store again and asked what my options were now? All the salesman could tell me was they had them in stock and I could purchase a new one for $329.00!!! What a joke. I will never use them again!!!

Cons: Lies, lies, lies

Summary: Ok so i signed up with a valentines special in 2006 where you add a companion line for free. Love last forever right, well 18 months later divorce told wrong. But hey it costs 30 bucks a month to keep that companion line and 250 to cancel it with six months left you do the math.

So i keep it and ask her you know you can have the phone just don't run over the mins, we never had before. But next month I get a bill for 50 dollars in overage calls, so enough is enough. I contact customary services tell them i wanna go ahead and cancel that phone. Sorry the tell me even tho I had the same cell phone number for 8 years they activated her phone one min. before they activitated my phone so hers is the primary account and can not be canceled. Which let me mention here by the way I heard a nifty little jingle in my forever waiting time that I can get 5 for 5. Meaning my calls start free at five for five bucks which I am paying 9 dollars for it to start at seven now. I inquire about this and am also denied cause my contract has not ended yet so I can do no changes.
Finally 2 years is up I call customer services tell them I wanna switch primaries, and also sign up for that new 5 for 5 special I had heard about. No problem they sign me up and inform me that before I was limited to a region but now am nation wide! But no need to switch primaries I can just cancel that phone, Ok whatever I do visit my dads in nashville once a year so another bonus. At this point of time my cell phone is totally out dated and horrible it will not drop a call unless I plug it into the wall! A cell phone you have to plug in to use, has me totally at whats the point. So of expecting my bill to down 4.95 it jumps up 50 the next month!!!
So i go to my local store to resign for a new agreement, and they inform me that by switching from blue region to blue nation that locks my Cell phone agreemant into another two years and will have to pay full retail for another new phone or a 250 dollar per line cancellation fee. And still cannot cancel out my ex wife's phone... What? Exactly I am meeting with a manager tomorrow and will keep you updated....

Cons: Everything! Customer Service lacks tack

Summary: It appears that if you make the slightest change in anything (like address change) that they extend the contract for an extra year! Cancel? forget it! Seems to cost $500 no matter what and if you auto pay and it is $.60 short on the total, you have to pay a $5.00 late fee!!!!

Cons: Had problems with phone since day one,replaced next day had more problems returned phones before 15 day cancellation was only given credit for phones and that will be in form of a check 8 weeks down the road. wasnt told i would lose activation fees and monthly service i paid for all in advance for two phones. just be wary of verbal and written terms,also silent ones they can add anytime they choose.

Summary: Would not recommend service to anyone.