Pros: Coverage area is good
Cons: Everything! Customer service is non existent and salesmen don't know what they are selling.
Summary: I recently purchased two blackberry phones from centennial. The phones were purchased at 930 pm. The other morning when the Pearl was powered up, the LCD was messed up. That evening I took the phone down to centennial to inquire about getting it fixed, but was told the phone was now 31 days old and after 30 days they wash their hands of you. When I purchased the phone I was asked about purchasing their warranty for the phone but declined. I told the salesman that blackberry has a 1 year warranty so I should be alright, to which the salesman agreed. I asked this salesman since they were not going to fix it if they knew where to send it to get it fixed and all they could tell me was to check the internet! Since the phone was purchased at 930 pm I asked how I could be charged a whole day, which is what was making it 31 days, of course since it benefits the company and not the consumer, the salesman stated it did not matter what time the phone was purchased. However on the contract was the time which he said time is used in prorating when you sign up, but of course not when there is a problem. So I checked the blackberry web site to find a customer service phone number but after 2 days I could not locate any. I called the centennial office again and explained that there was no number to be found but all the salesman could do now was tell me over and over it is on the web site and in the book. However after several hours of checking he was not able to find one anywhere either. I finally decided to call the corporate HQ of blackberry. I spoke with customer service who then told me that blackberries purchased from centennial are not covered by the 1 year manufacturers warranty offererd by blackberry. It covers the big 5 mobile companies but only centennial isn't covered. Either the salesmen don't know this or are told to not mention it to customers or just lie about it. I called the centennial store again and asked what my options were now? All the salesman could tell me was they had them in stock and I could purchase a new one for $329.00!!! What a joke. I will never use them again!!!
