Cricket User Reviews

Pros: No contract, No credit check, unlimited minutes, texting, etc. all day everyday. Always know what my monthly bill is going to be. Bridge payment, where you pay $20-$25 towards your bill to continue services through the end of the month.

Cons: Expensive phones. No incentives, rebates or discounts for existing long-time customers. There is no grace period for paying your phone bill. When that due date hits and you don't have that payment, it's off. There is no making payment arrangements. Phone customer services needs improvement to say the least.

Summary: I've been with Cricket for about 4 years. Have only had two phones - my son inherited my first one because his was stolen and I bought myself a new one. Very satisfied with just about everything Cricket. Right now, I don't think there's a better pre-paid wireless service anywhere.

Pros: Are there any pros at all????

Cons: Where should I begin

Summary: My girlfriend wanted me to save some money and she has been pushing me to move to cricket and i just kept refusing to leave Sprint. So...when her contract was up with T-Mobile a few days ago she decided that she was going to change and just show ME!!! LOL All I can say is I am the one sitting back lmfao. She got the phone last friday, but was told because of the holiday she would have to call on tuesday to get the phone changed over. She patiently waited. (That alone would have gotten me going!!!) She called on tuesday, but customer service was not open yet. Then when she did talk to them it turns out they sent her a phone that was not programed for the area code she had requested. (because she was keeping her old number in a different area code) They had to re-program the phone, but it took her almost 4hrs on the phone to find someone that knew how to do that. Next the txt messaging would not work!! they told her it would take up to 48 hrs for that to start working! What kind of cr#p is that??? She called the local company store to get her phone book changed over and the store told her they could not do that. She then called a company store that was a good 30 min away from her home and they tell her ya they can do it. So, today she heads out there only to find out they lied. They do not have the equipment to do it. (With the rising price of gas who really wants to drive across town for nothing??) After all of this she is pissed. (of course she is taking it out on me as I continue to lmfao) She has decided that she is going back to T-Mobile. Topping everything off Cricket then tells her since she has used 30 min on the phone (most of which was used talking to their customer service) they would not refund her money on the phone, and she has to wait another 48 hrs before they will release her phone number to go back to T-Mobile. And people talk bad about SPrint!!! hahahahaha Cricket can keep their wonderful rate plan as far as I am concerned they are horrible. Because, as most men know, if your girl is un-happy you can guarantee she will make sure you are just as un-happy!!!

Pros: Monthly Cost

Cons: The worst customer service in the world, cheap phones that don't last.

Summary: Cricket may have great monthly service costs, but that all they have.

Worst customer service in the world, phone are junk.

Do yourself a favor and stick to a real cellular service unless of course you love double billing, no credit when you bill is paid and rude customer service agents that could care less.

Pros: more services for less money, no long term contract, unlimited EVERYTHING,

Cons: customer service call limit, limited number of coporate stores

Summary: I've had cricket for over two years and i have no issues with the phones. i have a samsung siren that i am absolutely in love with. i don't experience the dropped calls thing very much and when i do, its rarely on my end. the customer service is ass but then who does have good customer service these days? even i go to the cricket store, i'm usually in and out in no time. i can even travel to other states with my phone and it doesn't cost any extra. ppl told me bad stuff about cricket but i love it and i came to cricket from at&t which is comparable to a streaming bowl of puke. i really like cricket and have converted a number of other happy cricket customers (from carriers like verizon, sprint, helio and t mobile).

Pros: None that i can see. Cheaper's not always better.

Cons: Customer Service rude or unavailable. Dropped calls.

Summary: My parents bought Cricket on a whim. We can't have a conversation that doesn't get dropped atleast 3 times before we finally give up trying. They went to a Customer service building surrounded by a lot of other angry customers. They were told to go back to the store where they bought it. Of course the store sent them right back to customer service who said they're out of luck. Cricket has an aggressive marketing campaign that's entering my city where my parents phone won't even work? Buyers Beware!

Pros: unlimited time to talk BUTTTTT

Cons: IT Cuts off your phone conversation within 30 seconds to 2 minutes of talk time at the most.

Summary: My elderly mom bought a cricket cell phone, which allows her to talk 30 seconds to 2 minutes and then drops her call, or cuts her off the telephone, and she cannot talk, until she calls back for a quick 30 second call. We have talked 7-30 minute times in one-day. I want to buy her a care package of items she needs. We have yet to finish our conversation and am unable to send her a care package. This is simply awful service for a new cell phone to do this to an eldery person. There is no service person, whom you can call to help her with this, unless you call the store she purchased it from. John was very nice and would see what he could do to fix it. I would not buy this product. I use trac phone and they are a better reliable cell phone than the Cricket is.
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Pros: Unlimited

Cons: Service area, customer service, when you make a peyment be sure to get a reciept!!

Summary: I’ve had Cricket now for two years. The service area has seamed to shrink instead of grow. I’ve gone threw four good phones in two years - that alone is crazy. When you need help with your service, Good Luck! You can’t get a hold of a person and when you do they don’t understand what’s going on. The ice breaker was when I made a payment in cash at a branch location for $50. A week later my phone was shut off due to NON Pay!

They were unable to help me locate my payment. A week later at the same branch my girlfriend had the same issue. When she asked for a receipt after she paid they replied that there printer was down????

Please it’s not worth the savings… Ohh Yeah… What savings – they made me pay twice in one month!!!

Pros: Unlimited text, calling (within the US), unlimited pics.

Cons: The Roaming package doesn't always work where they say say it will!

Summary: Really my only complaint with Cricket is the Customer Service. As seems to be the norm with most if not all Cricket customers. When calling for billing questions, tech. support or any other phone related question I have NEVER been able to get one person that I can understand. And not in a comprehensive manner. These people speak limited and very broken ENGLISH!! I dread whenever I have to call! It makes me crazy! If I were to ever switch to a different service provider, that would be the reason!!

Pros: No contracts or limit on minutes

Cons: Defective phones. Poor customer service.

Summary: I have had service with Cricket (2 lines) for 4 years. I like that I don't have to worry about my daughter using too many minutes. However I paid $215 for a new phone for her in November. It was defective right from the start and ended up taking it back in January. I then paid $45 MORE to exchange it on the manufacturer's warranty and was told I would get a $35 credit within 3 to 4 weeks. They would keep $10 for shipping and handling. I don't think I should have had to pay ANYTHING but said that was fine as long as I got $35 credit. I called today and was told the manufacturer determined there was "missing or damaged" parts and I would NOT get a credit! SO now I have paid $260 for a phone that is a worthless piece of junk! She is already having the same problem with the new one! (Freezes up and screen goes blank!) The customer service was extremely rude and did not even TRY to help! I would also like to say that I think it is ridiculous that they will discount their phones for "New" customers but if you've been a loyal customer for 4 years, FORGET IT! FULL PRICE! (ANd this is where they make their money because the prices on their phones are RIDICULOUS!!!!) That's the price you pay for no contract and unlimited minutes!

Pros: You never have to worry about your bill, unless you don't pay your bills on time... then there are late fees. You can talk and text all you want and whenever you want. Very simple and "to the point" cell phone provider. A lot of very nice phones to choose from. No contracts is the best! Very inexpensive for unlimited minutes!!

Cons: Customer service number is difficult to deal with. Some of the phones have issues and if you don't take care of your phone, chances are... you'll have to buy a new phone or pay for another through insurance if you have it. Since they don't have contracts, they are limited with what can be exchanged through manufacturers warranty. Insurance also sometimes isn't worth it, but if you calculate what you spend on phones AND service in a year time... it's ALWAYS cheaper than what you would spend with

Summary: Words to the wise: It's not expensive at all... so I recommend doing your best to pay your bill on time or setting up auto bill pay so that it's never late. Their billing system isn't the greatest and sometimes bills can be confusing if you pay late all the time. Although not as big of a company as some others, Cricket is very dedicated to providing great service and making sure their customers are satisfied. I found that you will get treated how you treat the employees. If you are honest and treat them with respect, most employees will do what they can for you. If you go in demanding things and expect them to do something they can't, don't expect anything to come out of it but a headache. Remember, they are limited to what they can do because of the fact they have no contracts and unlimited service. If you are honest and friendly, most employees will do whatever they can for you. Keep in mind, even though you may have to buy a new phone once a year or so... you are still saving a lot of money and stress compared to most companies.