Helio User Reviews

Cons: poor customer service
poor choice of customer insurance, The Signal sucks as well.

Summary: I had my Helio Ocean for a little over a year and was very happy. It wasn't until I lost my phone that I started having problems. Helio uses "The Signal" for their cell phone insurance. The Signal gives customers 2 claims to use per 12 months....I set up a claim once for my phone's water damage in which they sent me a defective phone. When calling helio they told me I needed to call the signal. so I set up a claim. They send another phone...months later I end up misplacing the phone and when I go to make a claim, it's denied because of my two previous claims. Who would have thought that the claim I put in for the defective phone THEY sent me would be counted against me!? This pissed me off and I decided to cancel my service...there was no reason why now that I'd genuinely loss the phone that The Signal or Helio couldn't work with me. My only options were to upgrade my phone at $150 or to purchase a new Ocean at $260....what is the point of insurance if it does nothing for me!? An hour after canceling my service, I received a phone call that someone had found my phone. I call Helio to see if they can stop the cancellation on the service. TWO different reps told me that the cancellation fee of $175 would be waived. A few days later I check my account to see how much I owe....$111 which is correct for the $99 unlimited plan I have. Two days later when I go to pay the bill, my account says $440 or something to that effect. When I call to find out the breakdown of my bill they couldn't even give me the breakdown saying they can't view what's in the next billing cycle. I'm also told that the 175 is probably on the account....what kind of sense does that make if days after I canceled it wasn't added to the bill, but then a week later it is!?!? The customer should not have to see information that should be handled behind the scenes. Helio's customer service has done nothing but piss me off in the past 2 weeks. I was fine the first year because everything I needed to handle could be handled by me. I can't wait for the day where I am financially okay to cancel this service and go to another provider...there's no way I'm stayin in another 2 year plan with them...no way. If I hadn't found they phone, I would have left the service canceled. I will raise HELL if I call back in 2 days and they tell me that $175 fee cannot be waived.
Helio is not in the business of trying to keep their customers.