Helio User Reviews

Pros: The phones are very high tech for half of the carriers out today. The features are what sold me on the phone. The prices are great and comptitive with other carriers (better than some). Excellent customer service. I had a glich with the minutes system and they not only resolved it but gave me credits for the inconvenience while they troubleshooted the problem. I get reception in most of the boonies in south central wisconsin where i am the most.

Cons: Incomming calls are not free like my previous carrier (uscc) which increase price. Nights and weekends time starts at 901pm instead of 700pm. Phones are beautiful though when you handle them, they kinda give a feeling like they are going to break easy. ive only had mine for 2 months so we shall see how well that works out. Stronger signal strength in big buildings would be helpful. I went to the bowling alley down the road from my house and dont get reception in there but i do like 60 miles away

Summary: I would recommend this service to people on the go, away from home and love to have a neat pretty device to play with and keep in touch with the world. I just learned of their new family plans. Like I mentioned they are a newer carrier but the fact that they are growing so fast and keeping competitive with the market helps keep my confidence in this carrier. They evolve and adapt with the trends.

Pros: Coverage is outstanding due to using Verizon and Sprint cell towers. Customer service is amazing (read summary). Phones are great.

Cons: Price (read summary).

Summary: Customer service:

I have had service with Helio for 10 months. Initially I switched because the phones were really nice. Shortly after the switch I acquired a girlfriend who was on AT&T, formerly Cingular. She lives across the country and my phone bills were outrageous due to talk time. I was paying $175/mo for 4000 minutes just to keep up with our calls! I recently decided I was going to switch services because I couldn't afford the bill. I've been online for the past 4 day's searching for the best deals and for the best celluar provider. The decision came between AT&T and T-Mobile. AT&T because I would get free mobile-to-mobile with my girlfriend, and T-Mobile for their Fav 5 plan. As I was looking online for my account number to port my number to another service, I noticed that Helio offered a new plan. $119 unlimited anytime, including unlimited nights and weekends. This also includes unlimited text, and Internet. I called Helio after I saw this and spoke to an English speaking customer service rep within 2 minutes after calling. I told him my issues and he informed me that the $119 plan was a promotion for new members, but since they wanted my business they would offer it to me anyway.

The customer service has been outstanding every time I've called. They've taken money off bills when I've gone over, they've changed my plans to accomadate my usage without extending my contract, and always treated me with respect.

I've been with all major carriers except Verizon. AT&T had terrible customer service and mediocre reception. T-Mobile had decent customer service but mediocre reception. Sprint had terrible customer service, medium pricing, but pretty good reception/coverage. I have never used Verizon, however my friends who have verizon have no complaints and they seem to have the best reviews.

Since Helio uses Sprint and Verizon towers, the coverage is outstanding! I've used mine all over the country including Virgina, Key West, FL, Arizona, California, and driving across country. I've never had coverage problems.

One more thing... If you compare other carriers plans with all the benefits which Helio includes, you'll find it's almost the same price.

For the coverage and customer service you cannot beat Helio. These days it's nearly impossible to speak to someone on the phone who's nice, let alone speaks English. I would gladly pay the extra $15/mo for outstanding service.

Hope this helped!

Pros: none.

Cons: they are not a prime, rather a reseller of airtime. They operate out of the realm of regulatory providers, seemingly targeting non-English speaking clientele who have less resources to battle when poor service is provided.

Summary: A Korean friend tried to bail out after the 3rd remanufactured phone wouldn't work. She'd spent more than 14 hours at stores and on the customer service line trying to resolve the issue. I advised her to terminate and fight the fees. This is a scumbag company.

Pros: I have gotten the Helio Ocean!! It can download pictures video's the works.. I can even use Aol and Yahoo or Msn Live instant messengers with ease along with it has a quertery key board. with being able to check my regualar email! Very slick design Very customizable...

Cons: My Ocean has a mind of its own sometimes and just turns itself on or off even with battery strengh really good.. I hope its just a bad battery or perhaps phone and they are not all like this.. I love the phone and its a lot of fun.. The voulme on the Music player could be a little louder.. Signal strengh in my house is about a one to two bars (could be stronger ) even though the company says its one of the best coverage areas via its website. If u want to store more then 20 songs or transfer a d

Summary: A Well designed phone that is a lot of fun even has a customized My Space page! ( to manage ur myspace from) I could go with better Signal Strengh and my phone not having a mind of its own Im sure they are not all like that... Has the most features for a phone of this type

Pros: NO dropped calls great all-in-one plans, flat rates, great phones, much better coverage than tmobile, good customer service

Cons: its not a Blackberry

Summary: Don't call it a phone campany, Don't call it a phone! This carrier is going off the Sprint PCS network, which is good, I used to get dropped/failed calls from tmobile all the time, and since switching, it has been great, no complaints! Easy to navigate helio my account, easy setting up your Helio email, unlike Blackberry email. Accessing and keeping all your email accounts organized on the helio phone is easy, so easy a caveman can do it!