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MetroPCS company profile

General information
NameMetroPCS
User rating 3.5
Add review
Customer base2 million
Customer service hrs.24 hours/day, 7 days/week
 
Network information
Network typeCDMA 1900
Frequencies/Bands1900
Coverage areaNationwide - CDMA network
Roaming partnersOther CDMA carriers
Service activation areaGreater Miami/Ft Lauderdale, FL area; San Francisco/Sacramento, CA; Detroit, MI, and; Dallas, TX. Southern California expansion coming soon
 
Our review
 

Company Overview: MetroPCS was started in 1994 and launched service three major U.S. markets in 2002, expanding into three more metropolitan areas in 2005-06.  The company is headquartered in Dallas, TX.

Network Benefits: All-digital network offers voice and high speed data services.

Special Plan Features: Prepaid-only services offer flat monthly rate for unlimited calling.  Local and long distance plans available.  Free activation and first month free with new account and phone purchase.  TravelTalk nationwide roaming available.

Unique Features:  @metro service allows pay as you go mobile entertainment and information.  Text and picture messaging services.

Pros: Best rates for unlimited calling.  Prepaid service requires no yearly committment.

Cons: Limited network coverage. Roaming charges start at $.49/minute.  Voicemail, caller ID, and call waiting cost extra.  Phone prices higher than those of monthly contract carriers.

Technology Used: CDMA 1900 MHz band.

Coverage: Greater Miami/Ft Lauderdale, FL area; San Francisco/Sacramento, CA; Detroit, MI, and; Dallas, TX.  Southern California expansion currently underway.

Customer Service: See Consumer Reviews


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Unlimited Wireless Carrier MetroPCS Launches Service in Los Angeles

Unlimited Wireless Carrier MetroPCS Launches Service in Los Angeles
LOS ANGELES, Calif.--(BUSINESS WIRE)--Sept. 19, 2007--Los Angeles area residents now have a new alternative to costly traditional wireless service plans. MetroPCS Communications, Inc., the nation's leading provider of unlimited wireless communications service, today announced the launch of its flat rate unlimited wireless service in Los Angeles. MetroPCS will provide the people of Los Angeles the freedom to enjoy more flexible wireless options with no signed contracts and truly unlimited local...

MetroPCS introduces new TravelTalk plans

MetroPCS introduces new TravelTalk plans
MetroPCS Communications, Inc., the innovative regional wireless service provider that allows customers to “pay by the month, not by the minute,” has launched TravelTalk. This new service option allows subscribers to use their MetroPCS wireless service when traveling outside of their home area in major metropolitan areas within the United States. Additionally, when customers travel to other MetroPCS markets, they will be able to use their phone for no additional charge. The customer’s service...

New Dallas/Fort Worth Area Wireless Service Provider MetroPCS Appoints Executives

DALLAS – March 15, 2006 – MetroPCS Communications, Inc., a Dallas-based wireless service provider that allows customers to “pay by the month, not by the minute” announces the appointment of Tom Keys to regional vice president and general manager, Tracy Lange to regional vice president, David Walker to regional vice president of network operations and Andy Smith to regional vice president of finance and operations for the company’s Dallas/Fort Worth area market. Launching service this spring,...

MetroPCS Reaches Two Million Customers on Four Year Anniversary of Service

DALLAS – Feb. 7, 2006 – MetroPCS Communications, Inc., an innovative regional wireless service provider that offers convenient, hassle-free service in metropolitan markets including Atlanta, Miami, Tampa, San Francisco and Sacramento, has reached the two-millionth subscriber milestone. The announcement comes as the company celebrates its four-year anniversary of service, this month.  MetroPCS provides no-contract, unlimited anytime local and long distance wireless service for one flat...

Metro PCS Contributes to the Distributed Antenna System Initiative at Hartsfield-Jackson International Airport

ATLANTA (January 19, 2006) – MetroPCS, Atlanta’s only wireless service provider offering unlimited, anytime local and nationwide long distance calls with no contract, announced today that it has joined Hartsfield-Jackson Atlanta International Airport in its Distributed Antenna System (DAS) initiative that will provide enhanced in-building wireless service to customers and employees. The DAS is an optical-fiber based system which enables the distribution of wireless signals to remote...

New Survey Finds Today's Teens View Text Messaging Plans as Restrictive

DALLAS, TEXAS (Jan. 12, 2005) – According to a new survey* conducted by MetroPCS Communications, Inc., a rapidly growing provider of wireless communications services, nearly a third of today’s teens and young adults believe their current text messaging plan is restrictive, with over forty percent saying it led to a higher cell phone bill. Furthermore, according to those surveyed, the average number of text messages sent per day was between six and seven; however, the majority of those surveyed...

Amazing

Overall Rating:
4.7 out of 5
By: Jade Trio on Monday, May 19, 2008
From: Antioch, CA (United States)
Experience: 2 Months
Pros: everything

Cons: just like some other stores

Summary: Im very happy with metro. great plans... very nice! great customer service.

Best cell company for metro area

Overall Rating:
4.3 out of 5
By: christie t on Wednesday, April 30, 2008
From: MARIETTA, GA (United States)
Experience: 2 Years
Pros: Cheap unlimited service
good family plan(new)

Cons: Limited calling area(but you can upgrade the account for roaming)
no "free" phone offers, or cheap like virgin mobile has.(who cares though?)

Summary: Best service if you don't travel too much, great prices.

1 out of 1 people found this review helpful

You Pay for their Mistakes

Overall Rating:
1.7 out of 5
By: Ross Schultz on Thursday, December 13, 2007
From: Port Charlotte, FL (United States)
Experience: 2 Years
Pros: Fair pricing for unlimited services.

Cons: Poor customer service.

Summary: Customer serivce rep's including supervisors can't see beyond company policy scripts and are inflexable. Unwilling to fix their own mistakes, right a wrong and keep customer happy. When I pay for service, I expect to get every minute of said service.

22 out of 43 people found this review helpful

Good Deal But Need Smart Phones

Overall Rating:
4 out of 5
By: Grecia Ferreyra on Thursday, October 25, 2007
From: Miami, FL (United States)
Experience: 1 Days
Pros: The Plan is awesome!!!!

Cons: There is a small variety of phones to choose from

Summary: I think They should update their phones a bit more, to get smart phones such as: blackberry, moto Q, sidekick, and others. Please!

29 out of 51 people found this review helpful

Mediocre - needs improvent

Overall Rating:
1 out of 5
By: John Smith on Wednesday, October 24, 2007
From: Atlanta, GA (United States)
Experience: 20 Days
Pros: Cheap,no contract, unlimited service

Cons: Weak signal , poor customer service

Summary: The signal is weak in many places within the designated coverage area . They sold me a "new" phone that actually had been used (maybe a return) . If they really want to expand their market to the traditonal wireless customer who has other options, then they should follow through with what they advertise and have good customer service .

25 out of 42 people found this review helpful
All MetroPCS user reviews

Re: Which company offers the best Pre Paid service.

I'm going to assume you meant "Durable phones". Cingular probably has the largest selection of phones, but no mobile to mobile minutes. :( Besides pre-paid only carriers, many national carriers


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