MetroPCS User Reviews

Cons: just like some other stores

Summary: Im very happy with metro. great plans... very nice! great customer service.

Cons: Limited calling area(but you can upgrade the account for roaming)
no "free" phone offers, or cheap like virgin mobile has.(who cares though?)

Summary: Best service if you don't travel too much, great prices.

Cons: Poor customer service.

Summary: Customer serivce rep's including supervisors can't see beyond company policy scripts and are inflexable. Unwilling to fix their own mistakes, right a wrong and keep customer happy. When I pay for service, I expect to get every minute of said service.

Cons: There is a small variety of phones to choose from

Summary: I think They should update their phones a bit more, to get smart phones such as: blackberry, moto Q, sidekick, and others. Please!

Cons: Weak signal , poor customer service

Summary: The signal is weak in many places within the designated coverage area . They sold me a "new" phone that actually had been used (maybe a return) . If they really want to expand their market to the traditonal wireless customer who has other options, then they should follow through with what they advertise and have good customer service .

Cons: Lousy Customer service, but who cares?! - You only need to call them once or twice to get hooked up or for to switch to another phone. I see other reviewers whining about the customer service, but so what.... I can go down to ANY store or business and find an abundance of ignorance!
What really matters is the quality of the cellular calls. You find me another carrier that can offer UNLIMITED EVERYTHING like Metro does for only $50 a month, and I will eat my shorts!

Summary: Forget about the service reps and ENJOY the freedom of unlimited service. As long as you use a cell phone primarily within the metro coverage areas, you just can't beat the service (as in performance, NOT customer service).

Their coverage is slowly expanding. It won't be long before the 2 big US carriers feel the pressure!

Cons: Horrible customer service. Spanish is the worst.

Summary: Customer service in person is terrible. I had to travel to another town to get customer satisfaction with my phone. I tried working with telephone customer service, and do not recommend it.

Cons: Even in my own town there are places that are not in the service coverage for Metro PCS.

Summary: I will stay with Metro PCS because I do not travel out of town normally. For anyone who travels any distance at all, like my hubby, would have to have a larger network for coverage.

Cons: limited calling area

Summary: Quality service for low cost... no contracts - no problems... no more counting minutes or wondering if it is past 7:00 or not!!! Free long distance... free 411 calls. I love this company! Would recommend it to anyone who doesn't travel alot.

Summary: I purchased a phone online for my girlfriend. It arrived in good time. The instructions on the shipping receipt where to dial *228 from the phone to activate. That did not work! I called customer service 1(877) add metro. After waiting on hold for 6 minutes they gave me another number to call 8888638768. I called that number and was told I couldn't activate the phone unless I was the perchance. I explained I was the one who purchased the phone and it was for my girlfriend. They told me they couldn’t do anything. Then they hung up. After being feed up with the already bad service I decided to quit while I was ahead and send the phone back. I called the same number to get an RMA. They had no clue what an RMA was.