Net10 company profile

General information
NameNet10
User rating 2.5
Add review
Customer base2 million
Customer service hrs.Not available
 
Network information
Network typeGSM
Frequencies/Bands800/850, 1900
Coverage areaNationwide
Roaming partnersOther GSM carriers
Service activation area48 states
 
Our review
 

Company Overview: Net10 is a Mobile Virtual Network Operator (MVNO) operating on TracFone Wireless' network.

Network Benefits: Voice services and text messaging only.

Special Plan Features: $0.10/minute is lowest prepaid rate currently available (same as T-Mobile but with smaller minimum buy-in amount).  Text messaging available for $0.05/message.

Unique Features:  Airtime purchases activate service for fixed lengths of time (i.e. $30 = 300 minutes or 30 days of service, whichever is shorter).

Pros: Best per minute rate for prepaid voice service.  Prepaid service requires no yearly commitment.  Phones start at $19.99 and include 300 minutes/60 days of service.

Cons: Limited number of handsets available.  No wireless data or entertainment services available.

Technology Used: GSM

Coverage: Nationwide.

Customer Service: See Consumer Reviews


Most popular Net10 cell phone specials

Motorola C261
Motorola
C261
From:
$89.99
Motorola C139
Motorola
C139
From:
$19.99
Motorola W370
Motorola
W370
From:
$49.99
Motorola W375
Motorola
W375
From:
$59.99
 

Special offers from pre-paid cellular.

Special offers from pre-paid cellular.
Tracfone and Net10, both large providers of pre-paid cellular services announced numerous special offers for the month of July.  Pre-paid services work best for customers worried about credit issues or who are not interested in getting into a long term contract.  Take advantage of one of the following special offers that fits your specific needs. Tracfone Buy a 1 Year Card and get 200 bonus minutes and a FREE phone. Models vary by area. Expires 7/27/06. Buy a New Phone and...

Activate Net 10 now and save $30

Activate Net 10 now and save $30
Net 10 customers can begin saving money upon activation of a new account.  300 minutes and 60 days of service is now being included with all new Net 10 customer orders.  This is a $30 value to the customer.  Select from various Nokia and Motorola phones at extremely reasonable prices.  Net 10 also offers customers a 30 day money back guarantee.  So visit our pre-paid cellular section today to take advantage of this great introductory offer from Net...

A good deal for the price, but don't expect too much.

Overall Rating:
2.7 out of 5
By: JP 2 on Sunday, June 29, 2008
From: Ithaca, NY (United States)
Experience: 2 Years
Pros: The cheapest plan I've seen. Also, pricing is straightforward, and your minutes roll over.

Cons: Horrible customer service. Limited selection of phones. Coverage in the rural areas is spotty.

Summary: This is a good deal for people like me, who aren't on the phone all the time, and who just want a regular phone without all the latest gizmos. You just better hope you don't have to call customer support.

And if you want things like Bluetooth, internet access, or Java apps, you should go elsewhere.

Great Service for low usage

Overall Rating:
4.7 out of 5
By: Eric Detwiler on Monday, June 16, 2008
From: Wake FOrest, NC (United States)
Experience: 60 Days
Pros: Text at $.05, good coverage, $.10 minute and rollover.

Cons: web browsing is a terrible, if you use more than 300 minutes a month and like the big guy extras

Summary: I love this phone. I have my grand central # forwarded to it and if I do not answer it does not charge me any time for that "call". The big boys all charge 1 minute for an unaswered call. Texts are only charged if you read them too!! I am a low user (only 150-300 minutes a month so this is much cheaper than my $40 with taxes plan on VZW. Love it....

My experience with Net10 and TracFone

Overall Rating:
3.7 out of 5
By: Robert Oliver on Sunday, June 08, 2008
From: Hampton, VA (United States)
Experience: 6 Years
Pros: A good, cheap alternative for good, basic service

Cons: Doesn't have all the bells and whistles that a technie would like to have.

Summary: Pardon my rambling and "stream of consciousness" in writing this review.

Way back I got a TracFone analog phone...then got it changed to a different phone with digital service with voicemail. They were unable to port in the old number. I went from a Verizon provider to Cingular (now ATT). According to Consumer Reports, Verizon has one of the better cell networks. It depends on which part of the US you call home as to who is the best provider for avoiding dropped calls.

If you talk less than 100 minutes per month and only use the phone rarely, go with TracFone.

I gave my digital TracFone to my 90 y.o. mother. She carries it around with her for emergencies in a Zip Lock bag. Usually, she hands it to someone else and asks them to turn it on and help her with it if she needs a call.

While a German exchange student was living with me I got him a Net10 phone. It was free with the minutes. It worked well. He also called Germany on the phone at 15 cents/minute. It was a great deal for 3 months of service. After he finished with the phone, I took his Net10 phone for my use and gave the spare TracFone to my mother. (see other comment)

If you're going to talk over 450 minutes per month, go with a standard, post-paid cell phone provider, not prepaid; however, if you're talking between 100-450 minutes per month, the Net10 works well and is probably cheaper. Plus your minutes and due dates roll over.

I'm still using my ancient Nokia 1100. It works like a charm. I live in Tidewater, Virginia. My phone works well in Wash. DC, NYC, Puerto Rico and many other places for only 10 cents/minute. It is digital service and I still think the provider is Cingular/ATT.

There are some "dead areas" but that's more the problem with ATT than the phone.

It's easy to add minutes to the phone. I just scroll to the Prepaid menu, punch in my password and in a few seconds Net10 forwards the minutes and new due date to my little Nokia and charges my credit card (300 minutes with 60 days of service)$30.00. They have all sorts of pricing plans; so, between Net10 and TracFone, you can figure out the best deal for your type of calling.

I've called customer service a couple of times and have had no problem with them. I'm American but I am used to dealing with foreigners. Just be patient and courteous with them and they will treat you well. Also, speak clearly and enunciated withouth yelling. Many don't understand slurred, clip American speech.

Whenever I've had a problem, I've asked them if they could give me any extra bonus minutes for the inconvenience. They have always spotted me 20 additional minutes to my phone. Sometimes they have offered that to me without my asking. Sometimes I've asked them if they could give me any bonus minutes for the inconvenience. They always comply.

My little phone is very basic...but I have a land line at home... a phone in my classroom where I teach.

This Is the One You Want

Overall Rating:
4.5 out of 5
By: J S on Monday, May 26, 2008
From: Gary, Midwest (United States)
Experience: 2 Years
Pros: Easy to use. Inexpensibe

Cons: I need a 1800 number for my business phone through Net10

Summary: I don't have to deal with customer service.
I buy minutes when I need them.
My rate has been the same since I began using Net10.
If I choose to upgrade I don't have to contract for another long period of time, I don't have to contract at all.
It is so easy to add minutes my 7 year old has done it for me.

Big Disappointment

Overall Rating:
1 out of 5
By: Deb McClurken on Wednesday, May 21, 2008
From: Muskegon, MI (United States)
Experience: 6 Months
Pros: Attractive phone; flexible and economical -- good if you have sporadic phone needs and don't need a full monthly plan.

Cons: Dropped calls; poor coverage area; horrible customer service; disabled phone features.

Summary: The price is hard to beat, especially if a full-blown monthly plan is more than you need. But I have to question if the savings is worth the trouble of dropped calls, poor coverage area and deplorable customer service. But most of all I am completely disgusted that Net10 disables the "connect to PC" feature on the Motorola W375 before they send it to you, disabling the ability to download photos to your PC or upload your own ringtones. What good is a camera phone without the ability to download the photos? I carefully read everything before purchasing this phone with Net10 and nowhere did it state this. It is obviously a ploy to force you to use your minutes to purchase their ringtones. Just as disappointing is the customer service. Every time I called (3-4 times) I ended up with a rep that I could barely understand because their English was so poor. Not to mention, they knew less about the phone and my problem than I did. In no case did my calls to customer service yield a solution, rather I muddled through them on my own and found solutions via Google. Would NOT recommend -- in this case, you get what you pay for!

All Net10 user reviews

Re: Which company offers the best Pre Paid service.

I'm going to assume you meant "Durable phones". Cingular probably has the largest selection of phones, but no mobile to mobile minutes. :( Besides pre-paid only carriers, many national carriers


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