Pros: None
Cons: Absolutely WORST Customer Service ever!!! Heavy accent, very difficult to understand, put you on hold every 2 minutes (oh yeah, but ask your permission first, lol), don't know what they're doing. Phones don't last - poor quality. Service is unreliable. Gets expensive when they keep forcing you to buy more minutes that you don't really need.
Summary: Purchased a Motorola C155, used it for a few months, but then started having problems with "emergency use only" coming up all the time. Called Customer Service, and after TWO hours of painful attempts at communicating with several reps and 2 supervisors, they promised to send me another phone and said that I could keep THE SAME PHONE NUMBER. Of course, they changed the number, and that caused a lot of problems for me. Then that phone lasted about 3 weeks, before it started having major problems with the keypad (wouldn't dial certain numbers, would not unlock easily, etc.). Spent another 2 hours on the phone with Customer Service, and after going back and forth with a total idiot and his supervisor for what seemed like forever, they sent me another one. However, now I can't get it activated, because their phone line keeps disconnecting me, and their website says it's down because of busy traffic due to the "holiday season"???? What??? Must be a holiday in India!!
These people are the WORST, and they just want you to keep buying minutes even if you have plenty, or they'll deactivate your phone...keep the minutes you already paid for...and keep your phone number, too. Oh, and don't expect them to feel bad about it. They don't care at all about their customers. What a rip-off. STAY AWAY!!! You have been warned! I sincerely regret my purchase, and I'll be switching as soon as I use up the minutes I've got left.
