Pros: When it worked, it worked reasonably well.
Cons: When it didn't their customer service was useless.
Summary: The phone I purchased was flaky from the start. Took several calls to customer service for me to get it authorized. It worked acceptably for a little over a month and then quit entirely. In the meantime, I had purchased an additional 600min/60 day card and added it to my service. As my actual usage was low I still had over 500 minutes available along with almost two months. Then the phone quit completely. After a couple calls to customer service they sent me a new phone. They told me to call when I got the new phone and they would activate it along with moving my minutes to it. When it came in I called them to get the phone working. They told me that they would activate it but would not give me the minutes until they received the old phone back and checked how many minutes I had. They said they could not confirm what I had on their computer. It would take a couple weeks for them to tell from the returned phone. I sent it back as instructed. Now I had a phone that was activated but useless unless I bought more minutes. I did not as I was not sure what they would come up with next. When the time had passed, I called customer service. They told me that they could not transfer my minutes unless I could give them the serial number of the old phone, the one that they now had. They had not said anything about keeping any information off the old phone prior to my sending it to them. I threw the new phone out and called it a day with Net10.
I wish you luck if you decide to try Net10 but based upon my experience, don't expect it.
Lastly, their customer service appears to be an off shore operation, sometimes hard to understand and hear. That did not make it any easier dealing with them.
