Net10 User Reviews

Cons: Customer service overall is worse ever dealt with

Summary: Net10 and tracfone are one and same company after numerous lies by representives. They are good at that (lies). My tracfone would never add minutes, and bonus codes never worked. Was told it was me (phone), not there service. Bought another with same slow problem! Net10 was better rate, but cutomer no service carried over to net10. It was nightmare just to transfer single number to another phone (days and hours). I have stuck with them because of cheap rates, but am getting out. Ever seem like your in line wating grocery store for hours with no end in site? Well with any net10 or tracfone this can become your reality with customer service. My advice is dont get fooled by there rates with the no service (other articles mentioned)! Buy phone service with reputable service. Cant hurt at this point try other low cost options for me(anybody)!

Cons: Expensive in long run as the unit was deducting extra minutes automatically.

Summary: Called customer service to resolve this issue and took them three hours to troubleshoot but no resolution.
Dont waste your time and $$.

YOU GET WHAT YOU PAY FOR..... I guess

Cons: Lacks features and adding time is now a hassle. Takes about an hour with a customer service rep instead of 5 minute on their site.

Summary: I have mixed reviews on them. First off I want to say is they falsely advertise. The phone I got claimed to have web support. It does not. If your getting it think you can get online with it, forget it. Now I know some phones from other carriers also claim internet service but limit you to within their private network and people are upset about this. This isn’t the case, there is no web access at all. It a flat out lie and false advertising.
Also I thought I could share picture messages with my friends, forget about it. The only pictures I seem to be able to exchange are some old-style dot matrix graphics that are preloaded in the phone with other net10 users. I couldn’t even send it to my brother with a real cell phone that accepts real pictures and video.
Ringtones are a joke. You seem to be stuck on their tones from their site. And you cant even view them unless you have a phone already because you need to enter your numbers from your phone to access them. None of them really peaked my interest, but I bought one anyways.
There are supposedly graphics and such that you can download but this isn’t true either.
When I got the phone 300 minutes were included with it. However, you try to add them you find out that you cant. I had to call customer service to get my free minutes that came with my phone. It was a long and tedious process where I ended up having to add a few long codes into my phone. I did get my minutes but it was a hassle. My friend had the same problem but never called and got her minutes. She purchased hers maybe a year later. So it wasn’t a freak incident.
Adding time use be easy. I use to log on their site and add time. Now it doesn’t work. It goes all the way to the processing the credit card then fails. It simply just continues to try for a long time and fails. Last time I had to call in to order more minutes. Afterwards the site seemed to work and I could even order ringtones again. But again, I am running to a repeat. Calling them to add time every month for number of weeks will be a huge inconvenience. It is a long drawn out time consuming hassle with someone whom barely speaks English on a phone system that you can barely hear the other party. Sorry but I do not wish to spend an hour or hour and a half each time I wish to add time to my phone. They simply try giving you different excuses like they need to put you in the system and such, well oddly, I’m now sitting in the same situation a month later and I’m in their system. I think it has something to do with this new automatic monthly payment deal they started. I think they are forcing their members to use this method by causing them hardship using other methods.
One other thing is if you run out of your service time or minutes, you loose your number. So you need to be sure you keep them up. I fear to be talking and run out of minutes because then I will have to get a new number. And I really like the easy number I got by luck of the draw. Especially

Cons: None

Summary: I have nothing but praise for this phone. I have had it for over 2 years and purchased it after lengthy research of all the plans available to me. After looking over the Post-paid and Pre-paid plans I chose this for the best "Bang for The Buck". I have only dropped 1 call the entire time( over 2 years) I have had the service and when others cannot receive a signal my Nokia 1100 is kicking butt.

I have no Idea why the previous posts have had problems, but I simply activated my phone according to the directions and also smoothly add airtime each month; It cannot be more simple.

Customer service is more than adequate, much better than some of the service that you receive at some brick and mortar stores. The only problem, yet small, is that since the call center is located in south FLA I sometimes have a problem with their English, but the people always try and help as best they can.

I am so happy with the service that I am getting my wife one for Christmas.

Summary: This phone service has been reliable, consistent and inexpensive. I used to have a contract phone and it was easy to run up roaming charges but on this Net 10 phone that can't happen. It picks up a signal where most other cell phones do and my Nokia 1100 is the toughest phone I've ever seen. I drove over it and with a little repair it still works.

Cons: Very poor web site buying experience, and even worse support from customer service personnel.

Summary: My brother in Kansas has this service and he likes it. I decided I wanted it too, but I didn't know I really had to prove to the gods that I REALLY WANTED THIS PHONE!

I started out doing research in my home town of Duluth, MN. Although Target and OfficeMax stores in Duluth have the refill cards they don't carry the phones anymore. Seemed strange but I decided to order it on the Web instead. (By the way OfficeMax told me I wouldn't get the 300 "start up" minutes if I bought the phone from them rather than the web. They were wrong about that, I did get these included minutes when I finally worked through the mess I am about to describe.)

So I ordered on the web, got a web page confirmation and order number but no email confirmation and no phone. My credit card had a "pending" charge on it for the order but the actual charge was never executed. I called customer service, talked to 5 different people over an hour-and-a-half period and no one could understand why my order number (which seemed valid enough to them) was not in the system. I repeated this process all over again a week later and with the same result: I was on the phone with customer service for over an hour, talked to many people and no one could find my newest order number in their records. And of course no phone arrived.

If any Net10 web site design folks are reading this, I am here to tell you what is wrong with your site now that I have figured it out: I entered my 55806 zip code and apparently you are not giving out local phone numbers for this location even though the phones do work here. So what does your poorly written web order software do? It throws the whole order away without leaving me a hint nor any way for your customer support to follow up on.

Remember, I REALLY WANTED THIS PHONE! So I traveled to the Twin Cities, bought a phone from OfficeMax down there and proceeded to try activation. When I entered the 55806 on the web site I was told my SIM card was no longer valid and I should call customer service. NO WAY was I going through that again! And I decided I WOULD NOT BELIEVE MY SIM CARD WAS BROKEN...because, after all, what do they know??!! So I started the activation process again and entered a St. Paul, MN zip code instead. I got a St. Paul local phone number assigned and everything worked (well, almost, but I won't bore you with the three other smaller problems I ran into during the web activation process.)

This was indeed the worst experience I have ever had on any web commerce site in 12 years, all because of poor web software, terrible web site feedback, and terrible training of customer support staff who, by the way, speak with heavily accented English on an internal phone system that had terrible static on it at times.

But the phone is working, the non-local phone number is tolerable for me, and the service is by far the most inexpensive I could find. I figure just maybe I have a shot at becoming a reasonably contented c

Cons: -restrictive
-some restrictions can lead to deactivation of service without notice or proper explanation in the agreement resulting in a useless phone and loss of pre-paid minutes

Summary: BEWARE!! Net10 at their discretion can de-activate your phone rendering any pre-paid minutes you have remaining unusable unless you purchase another phone from them. If you happen to make or receive a call outside of the U.S. (happened to me in Canada, for example)it is considered "roaming" and, even though it is not specifically addressed in the User's Guide or in the agreement, Net10 will simply pull the plug on your service and refuse you the remainder of your prepaid minutes or a refund on those minutes. Given that this is not specifically mentioned in the agreement, I would like to pursue this through legal channels.

Cons: Plenty.

Summary: Customer service is awful. Activation of the phone took three hours (this is not an exaggeration, I checked my phone bill the following month. 182 minutes spent on the phone with their tech support idiots just to get the phone activated.)

Adding minutes to the phone on a monthly basis is also a horrible experience. Long (long, long, long) wait times to speak to a tech service person. Adding minutes to phone via web usually does NOT work. Adding minutes to phone via another phone usually does NOT work. Very frustrating.

Cons: Can't really think of any.

Summary: My husbands phone just went on the fritz. I had heard that the customer service was a little iffy, but we had NO problems! He called about the phone he has had for about 5 months. They sent him a replacement in just a few days...easy! I have been telling everyone I know to get this phone!

Cons: Phone Coustomer Service (Takes 30 min and up to get a person to talk to!) Trying to Reactivate phone, and Having the phone.

Summary: Dont Waste your time, its worth it to get a contract.