Nextel company profile

Cons: Everything, this company is terrible. Their customer service is garbage, they have extreme start up fees and will charge you the full amount for breaking a contract if you switch your number over just 1 day before your contract ends. In addition, be prepared to drop at least 10 calls a day even in densely populated areas.

Summary: Basically, this company is a complete waste of money, terrible service everywhere, horrible customer service, overcharge for everything from the day you start with them. I wouldn't recommend this company to anyone. I barely know anyone that has this terrible company anymore, everyone is switching away from them. Don't make the mistake of switching over your number one day before your contract ends. They will charge you the full cancellation fee anyways.

Cons: No service, dropped calls, complete run around when you call customer service. Phones to expensive, no discount for long term customers.

Summary: Been with Nextel for 10 years on and off, have 4 phones, Drive a truck North South East West. OTR I have NO SERVICE more often then not. I even carried a T-Mobile phone just to compare, their service area was way better then Nextel. And I travel the Interstate not back roads. Trucks are gone so is Nextel, I will buy out of my contract. Can't stand them.

Cons: 2 cans and a string works just as well

Summary: First of all, they sent phones out late. And they count your cancellation from date of order, not date of delivery date. Phones would not pick up. So bad, my husband's employer said he needed to do something, because they need to contact him on road. Well, we cancelled and got charged $400. Tried to explain to Nextel about late delivery of phones to no avail. We would rather use phone cards if they were last company on earth. Customer service sucks. We now call them Nextel from He__

Cons: customer service, dropped calls

Summary: I can live with the dropped calls and the subpar coverage because the the direct connect feature is so convienent for my buisness. But ever since Sprint took over Nextel Customer servie has gotten so bad that I'm willing to break the contract on every phone we have with Nextel just to get away from Sprint. I just spent over 3 hours on the phone getting put on hold and switched back and forth between sprint and nextel customer service departments. They try to market themselves as on big company. but as soon as something goes wrong sprint blames nextel and nextel blames sprint. nothing ever seems to get resolved. I'm going to have to learn to live without the direct connect feature. these guys just aren't worth the trouble

Cons: Dropped calls

Summary: After 2 years Nextel just went downhill for me.

I could spend an hour trying to dial out and couldn't, complaints of missing calls, no ring on my end, this happen time and time again I would call they would give a few suggestions, I would try again for a while.

I finally just called to cancel but they said would send me another phone at their cost (well almost their cost -a $100 per phone for my cost)they were indicating it was the phones that was a problem and a temporary problem in the area, oh and of course extending my contract too, which no one told me about.

Months later same problems missed calls, cant call out, so I called again begging for a solution, I mentioned to the rep that I never had service problems when I was with sprint pcs before the merge. He offered a special 800 number to let me transfer to the "Sprint" side with out a cancellation fee and where their PCS phone towers do not have these reliability problems, excited I called immediately but was informed I was not a new customer and had to pay out right for a phone, dont you know the cheapest phone was about $300.00 so that times three would have been $900.00. No thank you.

This went on for atleast six months finally after not being able to count on my service for personal or business needs I Paid three contract fees to leave. $600 dollars later and new carrier and no problems.

I tried to hang in there but bottom line, $900.oo in phones that are the bottom of the " with the lowest grade of phones or get great phones for free and $600.00 to break the contract which do they think a customer would take, not to mention it kind of boils down to pure disgust after months of phone calls, visits to the store etc............

I will say the store reps and most of the phone reps were great, just the phone service and best solution to stay but buy the phones--- well that didnt work for me.